Customer service none existent absolutely rubbish 

BT-2 Bluetooth module arrived on time. DC-to-DC charger was tracked by USPS to 70 miles of home, then went missing. Not Renogy's fault. After 3 weeks, I called Renogy CS and the live  human got approval to ship another unit, which arrived in 4 days. Both the charger and the BT module work as specified. Now I need to upgrade the wiring in my truck and travel trailer. Set up instructions are mostly clear, but I still have some questions to which I cannot find answers on Renogy's website or any user forum.

It’s was fairly easy to use to search for and get information on energy providers. 

outstanding product/ video on the internet made it ease to assanble the dual tracker'/ not to mention the price was was good . thank you  


How helpful and professional the agent was

Went to get petrol of ￡20.04 at the esso in milford paid cash went to leave and the cashier who served me banged on my car and started yelling that my payment did not go through explained I paid in cash went in there and spoke to the manager one of the customers had a go at me was sooo scared 

I was told my interest rate for my roof and solar panels would be a fixed rate until the loan was paid off. I noticed that my auto draft amount had gone up and I called Dividend. They told me I had another increase in my minimum payment due starting in Oct 2025 which would be almost $100 more each month. The only way I could avoid this was to pay them $11000 now. No one told me of a balloon payment when I took this loan out. I have been unemployed for 3 years now, living on disability income and a very fixed budget. I would never had taken this loan out if I new there was a balloon payment. Do not trust Dividend Finance or Momentum Solar.

Mixed bag this time. Good support pre sale. I picked a power station that was in stock to get it to my family in Cuba as quickly as possible, passing up the more expensive units that were going to be a couple weeks delayed. The solar panels and accessories shipped quickly but after 3 weeks the Pecron power station had not. I messaged support and they promised to email an update but after 3 days… nothing. I finally emailed customer relations and the unit shipped that day. No idea what the problem was. But my family has to live with power only an hour a day for an extra 3 weeks. But I think my case is an exception

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