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IGS Energy Reviews 25,633

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TrustScore 4.5 out of 5

4.3

Energy Supplier
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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and knowledgeable approach. Consumers appreciate the representatives who take the time to thoroughly explain everything, ensuring they understand the details and benefits. People also value the excellent customer service, noting that their questions are answered patiently and clearly. The service provided is generally well-regarded, with many reviewers highlighting the ease of communication and the clarity in plan selections. The competitive pricing is also a plus for many. However, some reviewers have reported issues with cancellation policies and misleading sales tactics, particularly from door-to-door salespeople. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experience.

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Rated 5 out of 5 stars

Charles Noto was the sales person at our door. He was very friendly and informative. He took his time to answer questions and explain solar energy. Cynthia Roche was the next contact person who was... See more

Company replied

Rated 1 out of 5 stars
Verified

The man that came to my door left me to believe they were with Ohio Edison and Columbia gas. I feel as though I was misled and not given the appropriate information. I am appalled that you allow your... See more

Company replied

Rated 5 out of 5 stars
Verified

Amy was very professional and a wealth of information. Her passion was obvious and appreciated. She explained how to read the bills and took her time … no pressure! It was a wonderful experience. I ho... See more

Company replied

Rated 5 out of 5 stars
Verified

Even though I could have got a slightly lower rate with Ohio Gas & Electric, it wasn't enough the risk of giving up the wonderful customer service I receive with the few years I've been with IGS. They... See more

Company replied

Company details

  1. #7 of 8 best companies in Energy Supplier
  2. #2 of 3 best companies in Housing Utility Company

Written by the company

IGS Energy has been a trusted energy advisor since 1989, growing into one of the nation’s top energy retailers. We simplify the ever-changing energy landscape by providing tailored solutions for electricity, natural gas, solar, and energy efficiency to millions of homeowners and businesses across the U.S. As a family-owned, private company, IGS Energy prioritizes long-term impact over short-term gains, putting purpose before profits. Our commitment to serving the needs of our customers, employees, and communities, alongside our expertise in risk mitigation and cost control, is redefining the retail energy experience for a more sustainable, customer-focused energy future.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

26K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot
Rated 1 out of 5 stars
Verified

Just tell them no thanks

I didn't approve IGS. A random person knocked on my door, gave me a spiel and talked about 100 miles per hour. Had me sign something and got out of there. Called columbia gas and told them I don't want anything about my bill different.

Date of experience: July 01, 2025

Rated 4 out of 5 stars
Verified

It wasn't great …no one's talking.

It wasn't great but the price and being environmentally sound company made it great. The website needs work. I just about gave up. I used your chat, but nobody was chatty. I sent a message, but no one responded.

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

Great

Ty for your services

Date of experience: July 02, 2025

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Reply from IGS Energy

Macy, thank you for rating IGS Energy! We are always here to help. - Rebekah D

Rated 5 out of 5 stars

My experience with IGS and EcoSolar

My experience with IGS and Ecohouse Solar was throughly enjoyable from the first sales contact to the final start up of the solar equipment. Everyone was professional, knowledgeable and friendly and answered every question with consideration and accuracy. It was like hanging out with old friends who happen to be experts in their respective fields.

Date of experience: July 02, 2025

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Reply from IGS Energy

Thank you for the wonderful review, Jennifer! We're so glad your experience with IGS and Ecohouse Solar felt both professional and personal. It means a lot to hear it felt like working with old friends—that’s exactly the kind of experience we strive to create. - Rebekah D

Rated 5 out of 5 stars
Verified

guy was polite and took time to explain…

guy was polite and took time to explain everything

Date of experience: July 01, 2025

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Reply from IGS Energy

Cindy, thank you for leaving us a review! We're happy to hear you had a good experience with our team. - Rebekah D

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