Customer service none existent absolutely rubbish 

Everything goes well with great managers. There is no dislike according to me. Compensation is quite Good. Like other companies Work pressure is high. No compromise. Work-life balance is too good when compared with other employment

Incredibly poor communication with customers and no way for customers to contact company about orders.  I was told an item would be in on a certain day and it did not come.  The order status never changed.  I tried to contact someone, only option was an email address. I sent an email twice and never received a response.  Didn’t get any service till I threatened reversing charges.

We had solar panels installed in late summer 2024. Fast forward to the first rainy season since having them installed and we have water pouring into our living room. Right under where the panels and equipment are installed. I contacted a roofing company who said our roof is in good condition and he saw no issue there and suggested I contact the solar company (which I already suspected was the issue). I call them on a Tuesday, they can’t get anyone out until the following Monday. We book for 10:30am. Nobody shows up. After they’re already 1.5 hours late, I call and spend 30 minutes on hold with customer service. All he can tell me is they are running late and they’ll be another 2 hours. They finally show up when I am supposed to be in a work meeting, I had arranged my morning to accommodate their arrival but not my afternoon expecting them to be gone already. They look in the attic and said everything was fine without even looking on the roof or the side where a box was installed and the wire is running up. They tried to blame my washing machine. There are no leaks when we do laundry, only when it rains. They said they were going to go check things outside and before I know it, they left. Made no attempt to come tell me what they saw, or come up with a plan to fix the damage they caused. Just left. Please, whatever you do… stay away from Ion Solar. I don’t know how we are going to get this leak fixed. I don’t know how we are going to get the water damage repaired. Homeowners insurance doesn’t cover damage from solar panels. Do your research and choose the right company. Ion Solar is not that. 

I have had nothing but trouble with the Mr Cool mini split unit. Two compressors have gone out in 4 years. These are covered by warranty but be warned you are asked to pay for shipping. In my case $238. This unit gets very little use as it is at our lake home. There is obviously a flaw in the compressor design. I do not understand how Mr Cool gets any good reviews. 

I am writing this review, and it applies to Northern Power as well, to my knowledge they dropped Fluent as they ended up in a pile of trouble with the government, and we were very lucky that our job was completed as Greener Homes Loans was stopping all payments, Fluent did ensure we got all our documents however the job took well over a year to complete, and we agreed on a 2 K return once everything was completed and they were paid, I have emailed them since January and just again a few weeks ago.  Crickets....no matter what name they go under they are not honourable.  Find a solar company that has it's roots in Canada, they are American (no slag to American businesses) but these people should be ashamed of themselves for their behaviour.

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Best in Solar Photovoltaic Power Plant

Companies(63)

Recently reviewed companies

ECO-WORTHY UK

ECO-WORTHY DE

Silicon Solar

Saltoki

Solarcellzusa

ionsolar.com

QuickBOLT

Ingrams Water & Air

Fluentsolar

Techsolutionssrl

Newest companies

ECO-WORTHY UK

Solar 360

ECO-WORTHY DE

Gosimpleflow

Solarcellzusa

Sunstudios

Pvblink

Energiasolarsurya

Techsolutionssrl

Enerflo

Related categories

Coal Supplier

Electric Utility Company

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