We have purchased and been utilizing Renogy products for a few years now and have been very satisfied with the products. However, I called regarding a denied warranty matter and was received by Khayt... See more
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Verified
YOUR PRODUCT STILL DOESN"T WORK!!! Countless back and forth conversations with support agents who constantly ask for 24-48 hours to respond. AND THEN DON'T!!! Exhausting support system. UN... See more
Company replied
Vernice at Renogy; My apologies, did not realise the connection was going to the States & how early my call was - yes do realise that there C.S. operate through the night but still! Vernice was... See more
Company replied
Verified
Customer service and Tech Services Reps were courteous, knowledgeable, helpful and patient in answering my tech questions and deciding what products to buy for my off grid system. Wait times were rea... See more
Company replied
Company details
- #17 of 17 best companies in Solar Energy Company
Written by the company
Solar Panels, Solar Panel Kits, Charge Controllers, Inverters, Batteries, Portable Power Backups and Accessories. Power is our DNA. Go Anywhere With Power. DIY Solar.
Contact info
East Philadelphia Street 2775, 91761, Ontario, United States
- renogy.com
3.7
Average
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Great customer service
Was on a chat session issue with Jacinto and found her to be extremely helpful in resolving my issue on a support enquiry.
Date of experience: July 07, 2025
Verified
Their website is very misleading when…
Their website is very misleading when you order kits? Especially the more so when you do spend the kind of money that you spend when you order a complete kit, it doesn't come with the batteries or it comes with right. The wrong size wires, which is a fire hazard. There's a lot of little things that Would make the experience so much better that they just don't have dialed in! Not to mention I. Also tried to phone them. No reply, I emailed them. No reply still to this day. I've not spoke to anyone there. So my experience was horrible. Their equipment seems pretty good. And I say that middle ground good.
Date of experience: June 08, 2025
Amazing Customer Service & Products
We have purchased and been utilizing Renogy products for a few years now and have been very satisfied with the products. However, I called regarding a denied warranty matter and was received by Khaytle. I had questions regarding their initial decision made by the level 2 team regarding the warranty. Khaytle went over and above and dug deeper into the situation than the level 2 team went. She then escalated their decision and within 48 hours the initial decision was overturned and my warranty was accepted. Khaytle deserves a gold star for her customer service. She is patient, kind, professional and extremely thorough. I am very thankful for her assistance.
Date of experience: June 30, 2025
DC-DC converter wiring
A quick and useful response to my technical enquiry regarding installation.
Date of experience: July 05, 2025
Verified
Have used Renogy for some time and have…
Have used Renogy for some time and have always found the quality excellent. There service is great. Jacinta from there support team amazing. Knowledgeable and willing to ensure the service they provide is 2nd to none.
Date of experience: July 04, 2025
Verified
Nice Battery
Battery delivered on time, size, packed in power, and light weight was an absolute must, and this battery does it!
Date of experience: June 06, 2025
Friendly, knowledgeable service
Friendly, efficient, and knowledgeable customer service. Gave me two options to handle my situation, both very reasonable. Excellent communication and follow-up.
Date of experience: July 03, 2025
Superior service
Superior service, and the customer service representative had an excellent attitude. Were well informed and answered all of my questions, even technical ones.
Date of experience: July 04, 2025
Verified
200 ah lithium
Easy to deal with, good pricing, fast shipping. Bought two 200ah lithium batteries, quality so far seems great, they work great!
Date of experience: May 30, 2025
Verified
I only had so much room for a battery…
I only had so much room for a battery in my trailer, found the Mini-Core 300ah and couldn’t be happier!
Date of experience: June 06, 2025
Verified
Good follow up!
Date of experience: May 30, 2025
The guidance was so precise
Date of experience: July 04, 2025
Reply from Renogy
Thank you for the kind feedback! We're glad to hear the guidance you received was clear and helpful. If you ever need further assistance, we're here to support you.
Francis
Francis, was very professional and we got right to the point, she asked me for some pictures which I had, she got things going and within hours Renogy had a replacement panel on the way.
In my view and experience the failed panel was a fluke, I had 6 Renogy panels go through a hail storm last year, the stones were the size of small oranges, nothing happened to them, so I KNOW they are quite resistant.
Date of experience: June 30, 2025
Reply from Renogy
Thank you for sharing your experience! We're glad to hear Frances was able to assist you promptly and professionally. It's great to know your panels withstood such extreme conditions—this really speaks to their durability. We appreciate your continued trust in Renogy!
Verified
Great products and tech support!
Date of experience: June 05, 2025
Reply from Renogy
Thank you for the great feedback! We're glad to hear you're enjoying the products and found our tech support helpful. Let us know if there's anything else we can assist you with!
Verified
I received my order in a timely manner
Date of experience: June 05, 2025
Reply from Renogy
Thank you for your feedback. We're pleased to hear that your order was delivered promptly. If you have any further questions or require assistance with your purchase, please don't hesitate to reach out.
Got great service from Jap
Got great service from Jap. He was quick, courteous and knowledgeable. great experience
Date of experience: July 03, 2025
Reply from Renogy
Thank you for sharing your experience! We're happy to hear that Jap provided quick, courteous, and knowledgeable service. We’re glad it was a great experience for you!
Gerard helped me out
Gerard helped me out with great efficiency.
Answers to all my questions.
Date of experience: July 03, 2025
Reply from Renogy
Thank you for your feedback! We're glad to hear that Gerard was able to assist you efficiently and provide clear answers to your questions.
Verified
Simple Lithium Install
Simple install. Worked seamlessly with my Renogy solar panels, BT monitor. Saved weight and space.
Date of experience: June 05, 2025
Reply from Renogy
Thank you for your feedback! We're glad to hear the installation was simple and that the setup works seamlessly with your Renogy system. Enjoy the space and weight savings!
Verified
Response from RenogyX is almost non…
Response from RenogyX is almost non existent. I have battery I need to exchange. I sent the picture of the serial number and haven’t heard anything back. Maybe you need to hire more help? I’ve felt renogyX has been lacking from the first time I tried to contact them. I’m a diy person and have had to guess and by golly my way through this installation.
Date of experience: May 29, 2025
Reply from Renogy
Thank you for your honest feedback. We sincerely apologize for the delay and the inconvenience you've experienced. We understand how frustrating this can be, especially when you're trying to handle the installation yourself. Please know that your case (CASE2025062300396) is now being actively handled by our team, and we’re working to resolve the battery exchange as quickly as possible. Your input is valuable, and we’re committed to improving both our communication and support for our DIY customers.
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