Octopus Energy US Reviews 117

I called customer service to change my service address to a different apartment for later. I was very impressed with how professional the person switching my order to the new apartment. The gentleman was very clear and coherent. It was fast quick and easy! I've never had a problem with you guys. I am glad to call you my power company!

Date of experience: July 01, 2025

The rep I spoke with was easy to understand and made it an overall good experience. It was easy to sign up and it was also a good deal. Thank you !

Date of experience: July 02, 2025

I called octopus 🐙 energy told Jake my issues!!!! He was very helpful and Understanding....and Politeful he switch my plan right away 2 help me reduce the cost of electricity and a way Cheaper rate... Thnk you Jake Alway's man frm Tx....

Date of experience: June 30, 2025

It took multiple tries and support calls to add demand thermostat. Also, app should pull in smart meter data with 15 min intervals. App should analyze your 15 min data to give advice to look at demand during peak times to see what to evaluate ways to conserve.

Date of experience: June 23, 2025

Clarissa made my request super easy and took care of us. She was professional, prompt and friendly.

Date of experience: June 27, 2025

I have to say the two times I’ve reached out to Octopus, I have been VERY pleasantly surprised at the level of customer service… You remind me of what (we all in some level of customer service) should strive to provide -and- as customers expect to receive at ANY business. Thanks again Josh & know you are making your company look Great.

Date of experience: June 25, 2025

These people are total liars and their customer service people are incompetent to say the least. I started with this company in January of 2025. Worst mistake of my life. Things were good AT FIRST. Then the problems came after I lost my job in March. They had previously been good about communication. But for some reason in June, things changed. My bill was due June 2 and my lights were disconnected June 5 for non payment with no disconnection letter. I thought maybe there was an outage since my bill was only 3 days past due. I waited a few minutes then called octopus energy. When the rep came on the phone I told her my problem, gave her my information and she placed me on hold for over 20 minutes. While I was on hold I received an email stating my lights had been disconnected for non payment. When the rep finally came back on the phone, she said it was their fault and my lights would be back on shortly. They were on within an hour. The next day I received an another email stating that I would receive a formal disconnect notice. I just received the disconnect notice on June 20 with the date on the letter being June 3. My lights were turned off again June 17. The bill was paid on that date in full. Two days later I received another disconnect notice on June 19 for a bill that's not even due yet. That was the final straw for me. I called on the phone on Monday June 23 to see why I'm receiving disconnect notice for a bill that's not even due yet. The first rep Lissette tells me the payment made on June 17 did not go through. I have yet to see a card payment system that allows a debit card to approve a transaction, give a confirmation number but yet the payment they claimed failed. Since my mom made the payment I called her on the phone to verify this failed payment. She can't get back and they have her a code for the payment transaction. I called back to *customer service" and spoke with Jake. After telling him what's going on he tells me that the reason for the June 5 disconnect is because of a payment that was not made from May which I knew was a lie because the bill was paid may 22. He then states he sees the bill was paid then started coming up with other excuses. At this point I had enough. I filed a complaint with PUC complete with receipts. Companies like this should not exist in Texas or anywhere else. There is a whole Facebook group about octopus energy complaints. All you get from this company is a"I'm so sorry about that" they don't try to accommodate or take not even 1 dollar off your bill for the inconvenience they have caused. They literally do nothing. The law states that an electric company has to given notice about the disconnect and this company has failed to do that 2 times. There should be a class action lawsuit against this company and they should be heavily fined by PUC. I will be switching companies.

Date of experience: June 23, 2025

Clarissa has been extremely helpful with my difficult moving situation! She made a hard situation easier for me!

Date of experience: June 18, 2025

Finally found an electric company with a decent rate and did everything online.

Date of experience: May 29, 2025

Solar tracking and usage superior to understanding our usage and billing. Unlimited rollover at oncor pricing of unused solar kwh.

Date of experience: June 16, 2025

Clarissa was very friendly and professional and easy to work with.

Date of experience: June 16, 2025

Clarissa was extremely kind, patient and helpful. Providing me the breakdown of a contract renewal.

Date of experience: June 13, 2025

Melissa was very knowledgeable and pleasant.

Date of experience: June 11, 2025

Clarissa was extremely helpful in resolving my request. She was friendly, attentive, and fast-acting. I am a brand new customer and is great to be greeted with such an amazing first-time customer service experience.

Date of experience: June 03, 2025

Melissa was so sweet! I’m a bit sick & even though she assisted me with my concerns she went the extra mile to just cheer me up in hopes that I feel better. I appreciate it more than ever!

Date of experience: June 02, 2025

Jake very helpful excellent customer service.

Date of experience: June 02, 2025

Date of experience: May 23, 2025

Jake Williams is very patient understanding and help me join Octopus with a ease and he gave excellent customer service he went beyond to get account set up and even call back to let me know all was well he deserves CSR Awards for job well dont keep doing what you're doing dont let no one or anything change your good spirit and caring way

Jequinn Hill

Date of experience: May 19, 2025

Electricity in Texas is always a source of anxiety, but Octopus makes it easy. I have used several energy companies and Octo's customer service is hands down the best in class experience. The service is smooth that you shouldn't need any help from customer service, but when you do, rest assured they are good to work with.

Date of experience: May 16, 2025

Bait and switch. I signed up for their intelligent Octopus plan, connected my EV to the app and charged through the app. Didn't get the discounted rate and still having a run around with customer service. They also had me fill out a long marketing survey for $5 bill credit. Wasted time on the survey, never got the credit. It's a joke and a rip off. Sign up with a different legitimate provider that won't rip you off with false promises.

Date of experience: May 15, 2025