Esso Reviews 464

Went to get petrol of £20.04 at the esso in milford paid cash went to leave and the cashier who served me banged on my car and started yelling that my payment did not go through explained I paid in cash went in there and spoke to the manager one of the customers had a go at me was sooo scared

Date of experience: July 05, 2025

Where to start asking where I work for starters !!!!!!! noun of there business.!!!!!!! I have no idea who this employees are I've not once work with them nore went to school with them. Very very weird I'd be very careful I even caught the one gentleman watching me put my pin in as well. I'd be very cautious going there. Absolutely not allowed to ask such personal questions.

Date of experience: May 19, 2025

The customer care service needs to be improved!!They do not have knowledge about what they are doing

Date of experience: May 06, 2025

I popped in to wash my car and inflate the tyres. To my surprise, I received a £100 fine apparently for exceeding the 15-minute maximum stay. This is the first time in my life I’ve been fined while being a customer and actively using the services of a petrol station.

Please BE CAUTIOUS —this station uses two cameras to record your entry time and one for exit time. The system doesn’t take into account whether you're queueing for fuel, washing your car, or making a payment—it simply tracks how long your vehicle is on the premises.

THINK TWICE before stopping here. You might end up with a £100 fine even if you're just queueing or paying at the counter.

I confronted the manager, explaining I was using their services and that it was unfair to be fined. The sign refers to “parking,” not to customers using the station. He smiled and said, “Brother, trust me, I will cancel this.”

Five days later, I returned because the fine hadn’t been cancelled. He told me he forgot and asked me to come back the next day.

I returned again, but the manager wasn’t there. An employee showed me a screenshot where the manager said not to worry about the payment.

In the end, I had to pay the full amount, hoping until the last moment they would honour their word—but they didn’t.

This kind of exploitative practice is unacceptable. Businesses like this, which mislead and take advantage of their customers, should be held accountable for their ACTIONS.

LIERS, SCAMMERS!!

Date of experience: April 10, 2025

I came a customers to fuel the car and use the washing machine and I got a ticket for the car park instead. I never parked my car in their area and left it there to sort out my staff elsewhere, I just popped in as a customer for fuelling+washing the car and this work is taking more than 15 minutes. But just wait as the nightmare only now begins: straight after I got the ticket I went into the shop to speak with the manager to show and prove that I came there as a customer and I never abused of their parking space, so the man promised me he will speak with Euro Car Park the company which released the ticket to cancel it. After one week I checked online if the payment was been cancelled and surprise, this was still there. I went back again to the petrol station and the line manager lied me again saying that he will cancelled as he forgot. So I came with proposal to give me cash £60 just for my peace of mind and I will go online and paid it, but he asked me to not do it as he will sorted out, which was again a big lie. So I left frustrated from the shop and a man outside approached me saying that the manager of the petrol station is charging people deliberately as he gets a percentage from the fines and I was not the only person rubbed like that, they were much more people in this situation and they want to go with this rubbery into the court.

BE EXTREMELY CAREFULL, THESE SCAMERS WANT TO TAKE YOUR MONEY AND SHARING BETWEEN THEMSELVES, THEREFORE NEVER USE THEIR PUMP OR WACHINE MACHINE AS THE FINE TICKET WILL BE RELEASED STRAIGHT AWAY.

Date of experience: April 19, 2025

If they done the job they was paid to do and got off there phone’s, and actually listened to you I was charged for fuel even tho I clearly stated separate transaction for drink and fuel, and told they couldn’t give a refund for there f… up so I’m out of pocket till I can claim it back.They tried to charge me extra for stuff I didn’t buy on separate occasion they scanned an item 3 times even tho there was only one and that’s not the first time it’s happened, I wouldn’t recommend this place and I won’t be returning

Date of experience: April 10, 2025

They sell products in Amazon they send me half of what I bought ,Eucerin hands cream ,I bought 1 pack o 2 and received 1 .
They said they would send me the remaining and gave me an Evri tracking number ,it says expecting ESSO parcel and in 6 days they have not received.
They are THIEVES .

Date of experience: April 01, 2025

One of their automatic car washes (at Esso Fisher Lane, Seaton Burn) broke off my rear windscreen wiper. They denied liability and refused to even provide a refund on the car wash.

Date of experience: March 16, 2025

On my way to Tesco, I decided to pop into the Esso garage in Nailsea to give my car a wash. I used the hand jet wash, putting in £5 worth of coins, but unfortunately, while there was plenty of soap, the machine didn’t rinse my car properly. I then got another £5 in coins from the shop and added £4 more into the machine, only for the coins to get stuck — and again, no water!

Feeling quite frustrated (and with a very soapy car!), I went into the station to ask for help. That’s when Rosie stepped in.

Rosie was absolutely brilliant — she came out straight away, managed to push the coins through, and when the machine still didn’t work, she quickly refunded me the £4 without hesitation. She could see I was disappointed and kindly offered to put my car through the automatic car wash free of charge once I’d queued up. There was a bit of a wait (around 15 minutes), but I didn’t mind, especially because she was so thoughtful and understanding.

In the end, my car came out sparkling clean, and Rosie completely turned around what could’ve been a frustrating experience. Her customer service was exceptional — caring, quick-thinking, and genuinely considerate.

I also want to mention how busy the station was, yet the staff handled everything with ease and a smile. The adjoining Tout’s supermarket is a gem too — beautifully laid out, with a fantastic selection of fresh produce and luxury items. It has such a feel-good atmosphere that it makes popping in for fuel, a car wash, or even a quick shop a real pleasure.

Who needs the big Tesco when you have a place like this? A brilliant one-stop spot — and thanks again to Rosie for going above and beyond!

Date of experience: April 05, 2025

Thieves. purchased a gift card. went to use it. says declined. after an hour on the phone they tell me its on hold until next Wednesday. a full week later. They wont unlock it or refund. they are thieves. save your money and the frustration and go elsewhere. these thieves don't deserve your business.i see another person in this thread with the exact same issue as me. Exxon mobil are scum. They are thieves.

Date of experience: April 02, 2025

Awfull place do not buy anything then petrol not accepting returns for cheap items they selling and everything well overpriced. GREED

Date of experience: March 16, 2025

Fletchemstead highway, Coventry. Poor customer service.
Avoid dropping parcels as all costs.
Lost a parcel return thus, I lost a refund from Debenhams. Esso garage told me they couldn't scan the delivery slip so I went back a week later. Then they said they had to put it through manually so I did not get a receipt for the drop off. A month later they dold me they didn't remember me and not storing anything onsight. So I've lost my return and down heavily on cash because of their negligence and poor customer handling.

Date of experience: February 04, 2025

I am absolutely disappointed, hurt, and deeply offended by the treatment I received at this Esso station today. As a Black man, I came to refuel my car at 387 Edgware Rd, London NW2 6LD at 6:55 PM. The moment I picked up the nozzle, the assistant told me I had to prepay because it was “nighttime.” I complied without questioning it.

However, as I was filling up, I noticed a white gentleman pull up behind me, and his pump was authorised immediately without any request for prepayment. There was no hesitation or questioning—just an assumption that he was trustworthy while I was not.

It is deeply disheartening that in the 21st century, racial bias like this still persists. To be instantly treated as a potential criminal simply because of the colour of my skin is unacceptable. I demand that this matter be escalated and investigated. The entire incident is on CCTV, and I expect head office to take this seriously.

Date: 6/4/25
Time: 7:15 PM

Date of experience: March 06, 2025

I went to send a parcel just now in Esso Dorcan way, and this indian man with almost shaven head on the till saw me next to be served on the queue, holding a parcel and seemed to be annoyed for some reason. He took my parcel and slammed it on the counter and was so rude talking to me. He was in a rush and was so rude and it showed with how he dealt with customers. was shocked and
was speechless. He was so rude and is a disgrace in that job.

Date of experience: March 05, 2025

Very rude staff. Time to teach some maners(if possible) to some staff, well was last time i spended my loyalty and money at Esso.

Date of experience: February 22, 2025

Wc loopt over , zit toiletspullen slot

Date of experience: February 22, 2025

Saskatoon 11th st.west. The worst gas station ever! Do not stop! Do not bother! Half the pumps don't work, no lighting, garbage bins literally overflowing, no fluid in windshield washers! Absolutely terrible!

Date of experience: January 28, 2025

Last Fri I tried to use my Nectar Card at an Esso garage using points to get 5p off per litre. They said that the system was not accepting my card, so the 5p per litre was not taken off the total amount. On getting home, an e-mail from Nectar showed 300 points taken off. I phoned Esso and clearly explained what had occurred, they sent an e-mail requesting proof via the receipt (fair enough) receipt sent showing proof. Received a reply, that the points had already been put back on my card. I checked, they had not. The only points added were those earned for that days fill (my earlier phone call could not have been clearer, with the call taker Zine Eddine saying he fully understood). Sent another e-mail, not holding out much hope. If not sorted quickly, won't use Esso ever again.

Date of experience: January 17, 2025

In Canada I bought a 100 gift card for Esso stations for a gift and when the person used it it was not working.
I called Esso and they said not all Esso's except the gift cards so you need to try another one. So I asked if they can provide me the locations which one expects it. They said thay don't have the locations. I asked for a refund and they said they can't do that.
So future I will NEVER EVER buy another gift Card for gass again. I just lost 100.00

Date of experience: January 07, 2025

Two esso garages, ive paid for two jetwashes at,one not working,the other with no foam and no refund offered.Thats esso garages i will from now on take my custom elsewhere

Date of experience: January 07, 2025