The website was easy to use, once I use the actual service, I will review then.

My guide was very friendly and knowledgeable.  He made the tour fun and informative 

Our tour was put with a school of kids under 13...they were very immature and disrespectful they climbed on the colosseum..they climbed on the vatican..not one of their parents or chaperone said anything...it was rude..very distracting..it was hard to be present and enjoy the culture..cuisine and the  ancient places we were touring...

Garbosa is always very courteous, polite and patient.  He is very admirable with his work ethics as he strives to ensure that he delivers the best customer service possible.  Truly an asset to ASAP Tickets.  This agent deserves recognition.

Awful company. Booked a campsite for my kids and I. Thought we were going direct with company. When I realised the mistake I had made, I cancelled within seconds, and contacted them. Now, due to their cancellation policy, we are hundreds of dollars out of pocket, no refund and no holiday. Disgusted at my treatment. This Single mum of 4, does not have $900 to throw away??. A little bit of empathy or kindness or understanding, would’ve been nice 

easy use of the website. Accommodating to change my booking due to not realizing the time zone.

We had a great time. Amy was an excellent tour guide, funny and well knowledgeable on the locations. Thank you

I purchased insurance on a festival ticket. The festival cancelled and my insurance claim was denied because my plan “excludes coverage for any loss that results directly or indirectly from the event being cancelled or delayed by the venue or promoter for any reason.” Which begs the question… what is the point of getting insurance?

New York was the best memory. Allowing kids to have some time to explore on their own in between the hustle and bustle of museums, monuments and other significant landmarks is appreciated. 

The literature states that you are unable to cancel or change your booking, however one would think that would be applicable when you are actually fully booked. It should not be applicable when you are still in the process of completing a booking (bookings are not confirmed until you receive a call from a representative to discuss your flight). Furthermore, it is incredibly deceptive to advertise one price and then have a representative call to say that the original price of the flight ($410pp) is actually ($680-$851) and that the originally quoted price is due to passengers not being able to carry luggage which was NOT mentioned in the literature when booking prior to the call. I would not have booked if that were in the literature because who travels without luggage? In addition, I was forced to speak Spanish, even after requesting an English speaker, because the individual assigned to me primarily spoke Spanish.

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