Driverinrome Tours and Transportation Reviews 1,062

TrustScore 5 out of 5

4.9

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and attentiveness of the staff. People appreciate the ease of the booking process and the prompt, detailed communication they receive. Many reviewers specifically mention the positive experiences they've had tailoring sightseeing tours to meet their specific needs, and the patience shown when planning their itineraries. Consumers also rave about the drivers, describing them as professional, knowledgeable, and friendly. Reviewers appreciate the drivers' punctuality, expertise, and ability to provide insightful information about the areas visited. The company's willingness to accommodate special requests and personalize tours is also a recurring theme in the feedback. Overall, customers express high satisfaction with the company's commitment to providing a seamless and enjoyable experience.

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See what reviewers are saying

Rated 5 out of 5 stars
Verified

From start to finish the whole experience was an absolute joy! From the pickup at the airport to dropping us off at our AirBnBs near the port. It would be challenging to get a more streamlined experie... See more

Company replied

Rated 5 out of 5 stars
Verified

Everyone I have communicated with has been very helpful in tailoring a sightseeing tour meeting our needs - and correcting my tour date mistake. This of course is only the first half. Hoping our dr... See more

Company replied

Rated 5 out of 5 stars
Verified

We used DriverInRome last year for a family vacation to Europe and both tours were outstanding in Rome and Naples. The guide we had in Naples was the best you could ask for. He was tremendous. They... See more

Company replied

Rated 5 out of 5 stars
Verified

Experienced with the booking and allowing us to do the tour earlier than the standard times is appreciated. I am touring with my 83 yo mom and the travel tour is veey accomodating. Looking forward wit... See more

Company replied


Company details

  1. #1 of 5 best companies in Limousine Service
  2. #1 of 1 best companies in Port Operating Company
  3. #2 of 10 best companies in Sightseeing Tour Agency
  4. #15 of 78 best companies in Tour Operator
  5. #1 of 23 best companies in Transportation Service
  6. #23 of 204 best companies in Travel Agency

Information provided by various external sources

Italy's exquisite art treasures, historical sites, natural beauties, and charm... all made easy for you in the luxurious comfort of a private car, van, or bus. Driverinrome.com is a family-owned and operated company based in Rome. You will enjoy first-class Italian hospitality from founder Remo and wife Angela, and son Daniele. Our love of our native land inspires us to offer you access to all parts of Italy, using a high-quality limousine and deluxe bus fleet and our well-trained, experienced drivers.We are prepared to meet all of your travel requirements and budget. Our staff is able to satisfy every request with professionalism and courtesy. As a family passionate about delivering quality services, customer satisfaction, and an acute eye to detail, we are proud of our 15-year success story. When asked, we can provide large coaches for educational tours, business conventions, and employee incentives. We are a tour operator capable of delivering tailored services throughout Italy. Sightseeing with one of our vehicles is an unforgettable experience. The end of a day can be complimented with a fine evening meal at an elegant ristorante or a rustic trattoria. Our driver-guides know the scenic and fastest routes, and the finest restaurants. Please tell us what your interests are for a visit to Italy. We look forward to welcoming you and assure you that you will remember forever your trip to this magnificent country. Sincerely, Remo & Daniele Melaragno


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Rated 5 out of 5 stars
Verified

Great customer service

Great customer service. Drivers in Rome answered all my questions in a very timely matter.,sometimes with in minutes.
I will be passing along their name to friends going to Rome.

Date of experience: June 18, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words and wonderful feedback!

We’re truly delighted to hear that you were happy with our customer service and quick response time. Providing prompt and helpful support is something we take great pride in, and it’s always rewarding to know it made a difference in your experience.

We sincerely appreciate you recommending us to your friends—it means the world to us! If there's anything else we can assist you with in the future, whether in Rome or elsewhere in Italy, we’re just a message away.

Rated 5 out of 5 stars
Verified

Everyone I have communicated with has…

Everyone I have communicated with has been very helpful in tailoring a sightseeing tour meeting our needs - and correcting my tour date mistake. This of course is only the first half. Hoping our driver and his expertise will complete the experience with very high marks.

Date of experience: June 17, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words! We're truly glad to hear that our team has been helpful in customizing your sightseeing tour and assisting with the date adjustment.

We understand how important it is for every detail to be just right, and we're delighted to have been part of making the planning process smooth and stress-free.

Now, we’re just as excited for the second half of your experience! Rest assured, your driver will be ready to deliver a memorable, comfortable, and insightful journey—we’re confident you’ll be in excellent hands.

Thank you again for choosing DriverinRome. We look forward to welcoming you soon!

Rated 5 out of 5 stars
Verified

Their kindness and attention to detail…

Their kindness and attention to detail during the planning process for our personalized tour experience was beyond our expectations. It was truly a pleasure dealing with them and will highly recommend them to anyone.

Date of experience: June 22, 2025

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Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words! We’re truly grateful for your thoughtful feedback. It was an absolute pleasure assisting you in planning your personalized tour, and we’re thrilled to know that our attention to detail and care exceeded your expectations.

Your recommendation means the world to us, and we hope to welcome you back to Italy in the future for another unforgettable experience!

Rated 5 out of 5 stars
Verified

Great value!

From start to finish the whole experience was an absolute joy! From the pickup at the airport to dropping us off at our AirBnBs near the port. It would be challenging to get a more streamlined experience (unless the baggage handling had been more prompt by the airport claim staff.) That kept us waiting for an extra 30 minutes after the first bags came out. But that has zero bearing on the driver or the service other than he was gracious enough to understand and wait!

Date of experience: June 21, 2025

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Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words and for taking the time to share your experience with DriverinRome Tours and Transportation!

We’re absolutely thrilled to hear that everything went smoothly from the airport pickup to the drop-off at your Airbnbs near the port. It means a lot to know that you found the service to be a great value and that it added joy to your journey.

We truly appreciate your patience during the baggage delay and are especially grateful for your understanding that this was beyond our control. We’re also proud of our driver for being gracious and accommodating throughout the wait—it’s part of our commitment to putting our guests first at every step.

We hope to welcome you back to Italy again soon for more seamless and memorable travel experiences!

Warmest regards,
The DriverinRome Team

Rated 5 out of 5 stars
Verified

We used DriverInRome last year for a…

We used DriverInRome last year for a family vacation to Europe and both tours were outstanding in Rome and Naples. The guide we had in Naples was the best you could ask for. He was tremendous.

They have been a pleasure to work with via email and very patience for planning our day in Rome this coming September.

Date of experience: June 16, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words and for taking the time to share your experience with DriverinRome Tours and Transportation!

We’re absolutely thrilled to hear that both your tours in Rome and Naples were outstanding and that your guide in Naples left such a strong impression—your praise means the world to us. We’re also grateful for your appreciation of our team's communication and patience during the planning process.

It’s always a pleasure to assist wonderful guests like you, and we’re truly looking forward to welcoming you back for your upcoming tour in Rome this September. We’re committed to making it just as memorable and seamless as your previous trip.

Warm regards,
The DriverinRome Team

Rated 5 out of 5 stars
Verified

On time and safe

On time and safe
Reliable

Date of experience: January 07, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind feedback!

We’re thrilled to hear that you found our service on time, safe, and reliable—those are exactly the standards we strive for at DriverinRome. It was our pleasure to assist you, and we hope to welcome you again on your next visit to Italy!

Rated 5 out of 5 stars
Verified

reasonability priced and very accomadating

Great pricing and very accommodating to our needs.

Date of experience: June 09, 2025

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Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words!

We're thrilled to hear that you found our pricing great and our team accommodating to your needs. Providing excellent value and personalized service is what we strive for at DRIVERINROME, and your feedback truly means a lot to us.

We hope to have the pleasure of welcoming you again on your next visit to Italy!

Warm regards,
The DriverinRome Team

Rated 5 out of 5 stars
Verified

Experienced with the booking and…

Experienced with the booking and allowing us to do the tour earlier than the standard times is appreciated. I am touring with my 83 yo mom and the travel tour is veey accomodating. Looking forward with the tour on July 25 and hoping a speaking english driver will be assigned to us! Thank you!

Date of experience: May 31, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words and for sharing your experience with us!

We’re truly happy to hear that the flexibility in adjusting your tour schedule was helpful, especially as you’re traveling with your 83-year-old mom. Our team always strives to provide personalized and comfortable service, and it’s wonderful to know it’s been appreciated.

We’ve noted your request, and rest assured — we will assign an English-speaking driver for your tour on July 25 to ensure a smooth and enjoyable experience.

Should you need anything else before your tour, please don’t hesitate to reach out. We’re looking forward to welcoming you soon!

Warm regards,
DRIVERINROME Tours and Transportation

Rated 5 out of 5 stars
Verified

Top of the line service!

The service was outstanding! Mike was exceptional, efficient, and polite. The reservation with a private transfer to visit Pompeii ruins form Rome was easy to make with all the requests I want it. Top of the line service!

Date of experience: May 30, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your wonderful feedback!

We’re truly delighted to hear that you had an outstanding experience with us. It means a lot to know that Mike provided exceptional, efficient, and polite service throughout your journey. We’re also glad the reservation process was smooth and met all your requests—our goal is always to make travel as seamless and enjoyable as possible.

We appreciate your kind words and look forward to welcoming you again on your next Italian adventure!

Warm regards,
The DRIVERINROME Team

Rated 5 out of 5 stars
Verified

Best tours in all of Rome

Questions anwered, and quick response by email.

Date of experience: June 03, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words!

We're glad to know that your questions were answered and that you appreciated our quick responses by email. At DRIVERINROME, we strive to provide clear and timely communication to make your experience smooth from start to finish.

If there's anything else we can assist you with in the future, we’d be more than happy to help.

Warm regards,
The DRIVERINROME Team

Rated 5 out of 5 stars
Verified

Vald was wonderful

Vald was wonderful. Did a fantastic job.

Date of experience: May 28, 2025

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Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words!

We’re thrilled to hear that you had a fantastic experience with Vald. He truly is one of our best, and we’ll be sure to pass along your compliments—he’ll be delighted to know he made your trip even more memorable.

We appreciate you choosing DriverinRome and hope to welcome you again in the future!

Warm regards,
DriverinRome Tours and Transportation

Rated 5 out of 5 stars
Verified

The representatives that I corresponded…

The representatives that I corresponded with communicated very well. I was able to understand them and they were absolutely amazing. Thank you and I look forward to my vacation.

Date of experience: May 26, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words!

We’re truly delighted to hear that your experience communicating with our team was smooth and enjoyable. Your appreciation means a lot to us, and we’re thrilled to be part of your upcoming vacation.

If there's anything else we can assist you with before your trip, please don’t hesitate to reach out. We look forward to welcoming you soon and making your time in Italy truly unforgettable!

Warm regards,
DRIVERINROME Tours and Transportation

Rated 5 out of 5 stars

Was so kind

Was so kind, patient and a very safe driver

Date of experience: June 02, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words!

We’re truly grateful for your feedback and delighted to hear that you felt safe and well taken care of during your time with us. Our drivers take great pride in providing not only reliable transportation but also a friendly and patient experience for every guest.

We hope to welcome you again on your next adventure in Italy!

Warm regards,
The DriverinRome Team

Rated 5 out of 5 stars
Verified

Smooth website.

Smooth website.
Clear, timely response.

Date of experience: May 29, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words!

We’re thrilled to hear that you found our website smooth and appreciated the clarity and timeliness of our response. Providing a seamless booking experience and prompt communication is something we truly strive for, and your feedback means a lot to us.

We look forward to welcoming you on board and making your experience with DriverinRome just as smooth and enjoyable from start to finish!

Warm regards,
The DriverinRome Team

Rated 5 out of 5 stars
Verified

Booking Transportation

Very helpful and gave clear instructions on booking multiple pick-ups during our stay in Rome. Very efficient and timely in corresponding through e-mail to get everything booked.

Date of experience: May 23, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words and for taking the time to share your experience with DriverinRome!

We’re thrilled to hear that you found our team helpful and our instructions clear, especially when arranging multiple pick-ups during your stay in Rome. Providing efficient and timely service is something we truly value, and it’s wonderful to know we met your expectations.

It was a pleasure assisting you, and we hope to welcome you again on your next visit to Italy!

Warm regards,
The DriverinRome Team

Rated 5 out of 5 stars
Verified

Went well

Our driver was on time and got us to our destination in a timely manner.

Date of experience: May 07, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind feedback!

We’re happy to hear that your driver was punctual and got you to your destination on time. Providing reliable and efficient service is always our goal, and it’s great to know we delivered that for you.

We hope to welcome you back to Italy again soon!

Warm regards,
DRIVERINROME Tours and Transportation

Rated 5 out of 5 stars
Verified

Helpful responsive staff

staff were very helpful and quick with their replies, organising this type of trip from Australia can be confusing with so many different choices online its great to have someone on the ground to provide information and assistance.

Date of experience: May 20, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words!

We’re truly glad to hear that our team was able to assist you effectively. We understand how planning a trip from abroad—especially with so many options online—can be overwhelming, and we’re happy to be your trusted resource on the ground. Your feedback means a lot to us, and we’re grateful for the opportunity to be part of your travel experience.

If there’s anything else we can help with, now or in the future, we’re always just a message away.

Warm regards,
The DriverinRome Team

Rated 5 out of 5 stars
Verified

Private Transfer from Port of Civitavecchia to Rome

We booked with Driverinrome for our transfer from the Port Civitavecchia to our hotel in Rome. Upon arrival at the port the driver was there with a sign with my name on it, making it easy to connect. He was polite and helped with our bags. He picked us up in an immaculately maintained black Mercedes sedan.

Booking the transfer with the company was easy and they were very helpful. After making initial contact over the phone they followed up with a WhatsApp message to complete the booking. All in all, Driverinrome provide us with a fantastic experience from calling to make the booking to dropping us off at our hotel. Very happy I used their service.

Date of experience: May 17, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you had a smooth and enjoyable transfer from Civitavecchia Port to your hotel in Rome. It’s great to know that our driver was easy to locate, courteous, and that you appreciated the comfort of the Mercedes sedan.

We’re also happy that the booking process was seamless for you—from the initial phone call to our follow-up via WhatsApp. Providing a stress-free and reliable experience is always our goal, and it’s truly rewarding to know we succeeded in making your journey a pleasant one.

Thank you again for choosing DriverinRome. We hope to welcome you back for more tours or transfers in the future!

Warm regards,
DriverinRome Tours and Transportation

Rated 5 out of 5 stars
Verified

Prompt replies

Date of experience: May 15, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your kind feedback!

We’re glad to hear that you appreciated our prompt replies. At DriverinRome, we strive to provide timely and efficient communication to make your experience as smooth as possible from start to finish.

If there’s anything else we can assist you with or if you plan to travel with us again, we’d be more than happy to help!

Warm regards,
The DriverinRome Team

Rated 5 out of 5 stars

Two Tours with DriverInRome…both GREAT

We had 2 tours on the same day…a 6 hour Tour of Rome and then a 2 hours Illuminated Tour of Rome. Both of our guides were EXCELLENT! We had Giordano for the day tour and Luigi for the night tour. Both were extremely professional and knowledgeable. We learned a lot about the history and architecture of Rome from both guides. They were polite and friendly. Both provided water for us, and they opened and closed the vehicle doors at each stop. Our highest recommendations for Giordano and Luigi with DriverInRome!

Date of experience: May 19, 2025

Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you enjoyed both your 6-hour day tour and 2-hour illuminated night tour of Rome. It’s fantastic to know that Giordano and Luigi made such a positive impression with their professionalism, knowledge, and thoughtful gestures throughout the day.

At DriverinRome, we take great pride in providing memorable and comfortable experiences, and it’s always rewarding to hear when our guides exceed expectations. Your kind words and highest recommendations for Giordano and Luigi truly mean the world to us—and we’ll be sure to pass along your compliments to both of them!

We hope to welcome you back to Italy for more unforgettable adventures in the future.

Warm regards,
DRIVERINROME Tours and Transportation

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