The website was easy to use, once I use the actual service, I will review then.

My guide was very friendly and knowledgeable.  He made the tour fun and informative 

The flight out was delayed then cancelled, and the kids didn’t get a hotel until over 8 hours after original flight time. They were unable to use their meal voucher by the time they got to the hotel. The group of 19 was split into 2 groups. My kid went with the first group of 9, except there was an error and he didn’t have a ticket. The first group left him ALONE at JFK to make their flight. The chaperone came to the airport and advised me to call EF Tours. The first rep gave me the confirmation number of the first flight and tried to hang up on me. I politely explained again that my kid was BY HIMSELF, he had that confirmation number from yesterday, and the second group would be leaving in 3 hours. I then requested to speak with someone else. While the second EF agent was more receptive, she was still unable to help at all. She insisted that they would get my kid on the flight even though it was leaving in 7 minutes, and he still had no ticket and hadn’t gone through security. She then said they would just put him on the 2nd flight with the rest of the group. I knew that flight was booked or they would have already put him on that flight. I felt like I was passed around. I am disappointed with EF Tours. I bought the insurance so I’ll wait to see what happens. Before the trip, they made it seem that we would be in good hands if something went wrong. 

Garbosa is always very courteous, polite and patient.  He is very admirable with his work ethics as he strives to ensure that he delivers the best customer service possible.  Truly an asset to ASAP Tickets.  This agent deserves recognition.

Awful company. Booked a campsite for my kids and I. Thought we were going direct with company. When I realised the mistake I had made, I cancelled within seconds, and contacted them. Now, due to their cancellation policy, we are hundreds of dollars out of pocket, no refund and no holiday. Disgusted at my treatment. This Single mum of 4, does not have $900 to throw away??. A little bit of empathy or kindness or understanding, would’ve been nice 

We had a great time. Amy was an excellent tour guide, funny and well knowledgeable on the locations. Thank you

I purchased insurance on a festival ticket. The festival cancelled and my insurance claim was denied because my plan “excludes coverage for any loss that results directly or indirectly from the event being cancelled or delayed by the venue or promoter for any reason.” Which begs the question… what is the point of getting insurance?

New York was the best memory. Allowing kids to have some time to explore on their own in between the hustle and bustle of museums, monuments and other significant landmarks is appreciated. 

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