Where do I begin to tell the story of how great a private tour can be? Our guide, Alan, was terrific . . full of little-known information as he took us to several prominent sites in DC . . the Li... See more
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Verified
Daria was the absolute gem or a tour guide for our Trastevere food and wine tour! She was warm, knowledgeable, and made the evening feel like we were exploring with a friend. Every stop was delicious,... See more
Yesterday, Juno took us on a short tuk-tuk tour through Lisbon's old town. We learned a lot of interesting things about the districts. Juno also gave us some useful information for the rest of our st... See more
Verified
I am using the app for the last 4 years or so it has proved to be an excellent way to book day trips in any destination i go. The trips were clearly described and detailed. Reality was usually ab... See more
Company details
- #143 of 204 best companies in Travel Agency
Our promise to you
Written by the company
- As the leading marketplace for travel experiences,
- Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
- Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.
Why book with Viator?
Benefits
Ultimate flexibility
You're in control, with free cancellation and payment options to satisfy any plan or budget.
Memorable experiences
Browse and book tours and activities so incredible, you'll want to tell your friends.
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Award-winning customer service
New price? New plan? No problem. We're here to help, 24/7.
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Contact info
400 1st Ave, 02494, Needham, MA, United States
- 781-800-500
- www.viator.com
4.4
Excellent
269K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Jesse was the most committed tour guide…
Jesse was the most committed tour guide that I have ever experienced!!!
Date of experience: June 30, 2025
Verified
Esay site to view and lots of choices
Date of experience: June 23, 2025
Verified
Great!!
Great online experience booking your cruise! Easy navigation & lots of valuable info listed! Can’t wait for our trip!!
Date of experience: June 26, 2025
Verified
Great Central Park scooter tour
Great Central Park scooter tour! Tour guide very informative… and friendly, went above and beyond!!
Date of experience: June 25, 2025
Verified
It was great
Date of experience: June 07, 2025
Verified
Verified
Punta Cana planning
It was easy to book each excursion, and I particularly love the 24* WhatsApp check-in from the agent. Thank you.
Date of experience: June 26, 2025
Verified
Yndon was phenomenal
Yndon was phenomenal. His knowledge was out of this world! We thoroughly enjoyed every moment.
Date of experience: June 23, 2025
Verified
May use AI-assist with repliesRead more
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Verified
i would say be careful when booking
i would say be careful when booking. the experience was very pleasant until drop off. the staff was on time for pick up made it to the dunes for the camel ride and quad bike. we had an entire group, some people booked together with the expectation to ride alone due to the price being the same per person regardless of 1 or 2 people upon arrival we were informed since we booked together we had to ride together which we were fine with. we then went to the quad bikes with a tour guide and was informed we could get on our own quad bikes we had a blast on the dunes our tour guide was really friendly and welcoming! it wasn’t until we arrived at our hotel we were informed we need to pay an additional $250 mad per solo driver. this caused an issue as we no longer had MAD only card, card was not an option to pay. this caused us to be worried about how we would resolve this. luckily a fellow member at the hotel arrived and offered to pay in MAD for us. not sure about this situation since only cash was accepted no receipt was provided as well as the transaction took place off the premises. i would still recommend just be mindful and book only solo drivers as well as clear communication from the employees
Date of experience: June 29, 2025
Reply from Viator.com
Hi Ishmail,
We’re sorry to hear about your experience. To better assist you, please provide us with the following details privately:
Viator Reference Number
Lead Traveler’s First and Last Name
Email address used for the booking
Name/Title of the experience as listed on Viator.com
You can also reach us via Live Chat, email at customer.care@viator.com, or by phone at:
1-866-648-5873 (Toll Free)
702-648-5873 (International)
UK# + 442033180421
France# +33 1 73 43 16 25
Spain# +34 917918233
Germany# +800 1844973
Australia# +61 2806 95885
Brazil# + 551147009087
Italy# +39 029 4754165
We look forward to resolving this for you.
Verified
Verified
Do this!
Our tour guides, Magan and Jason were WONDERFUL! I was a little nervous, and they responded to this in a way that made me feel better without being singled out. Thoroughly enjoyed the Three Sisters Spring swim, too.
Date of experience: June 29, 2025
Verified
Verified
It was a great excursion
It was a great excursion, but the 30 extra minutes waiting at a store to pick up some employees was unnecessary.
Date of experience: June 26, 2025
Verified
Great travel excursions app.
Very easy site to explore!! Helps give lots of ideas of things to do or see on a trip you are planning.
Date of experience: June 26, 2025
Verified
Easy booking process
Easy booking process, clear communication and updates.
Date of experience: June 23, 2025
Verified
Great service with Viator
I wasn't able to download the app so I called your customer service line to ensure the reservation had gone through and also to change the email address for the booking. Your staff member was very helpful, answered all my questions accurately and promptly, which is fantastic when you're on holiday in a different country.
Date of experience: June 29, 2025
No reverse reserve within 5 minutes
These guys have a 24h non refund policy, which is fair so you don't waste a spot for other users. Now, if you make a mistake as I did, and reserve for the next day within these 24h, even if I tried to cancel or at least move the reserve within 5 minutes time after reservation, they will still charge 100% and don't change it. I understand policies, and also common sense. They don't use the second one.
Date of experience: July 06, 2025
Reply from Viator.com
Hi Borja,
We’re sorry to hear about your experience. We have reviewed your booking and have sent you an email with further details. Our goal is to resolve this for you as quickly as possible, and we sincerely apologize for any inconvenience caused.
If you have any additional concerns, please visit our Help Center at https://www.viator.com/help.
Kind Regards,
Daniela
Verified
Good recommendations
Date of experience: June 25, 2025
Verified
Generally easy to review product and…
Generally easy to review product and purchase item
Date of experience: June 26, 2025
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