Reservation Desk Reviews 15,913

I would have rated higher except there was nowhere for accommodations, disabled vet would prefer a downstairs room, no where could I request this.

Date of experience: July 05, 2025

Date of experience: July 06, 2025

It was painless

Date of experience: July 06, 2025

Date of experience: July 06, 2025

Worst place I stayed in my life , very dirty , up all night killing airwigs and bugs, got eaten alive , had leave hotel early , could not get refund has we booked on line , lady at desk really nice but the guy wasn’t friendly, gave it a 1 star but really no star would be appropriate.

Date of experience: July 04, 2025

no problems! just walked in to the motel, told them I had a reservation, and my room was ready. you can't ask for anything better than that.

Date of experience: July 05, 2025

The staff was friendly but if we’re being honest the hotel was not what we expected at all. It had a musty smell the whole time we were there. It felt like there was moist air trapped in the room. The beds sheets and blankets felt wet and damp since day one. The carpet also felt damp and was very dirty. We walked in socks or our sandals while in the room. The tub was very loud and creeky. If we stepped right in the center, it would make a weird noise that could be heard in the room. The shower curtain was too short for the shower so the water was spilling onto the floor when we showered. The ceiling right by the vent had a stain like perhaps it was wet or was a leak of some sort. There was also a section on the ceiling that was coming apart. Maybe the tape and float needs to be redone. We could not get one of the shampoo/ conditioner bottles to stay in the holder and fell multiple times. The breakfast was also not the best. The first morning the sausage was not cooked properly. Some were either very over cooked or undercooked. The eggs were very bland and the biscuits were dry. My wife added milk to her coffee and noticed it tasted a little off. She then noticed the milk was expired. The elevator went out twice the last 2 days we were there. Our last morning there, it was out of order so we had to carry all our luggage down the stairs from the 3rd floor. Not an easy task when you have about 5 bags and it’s 4 am. It was very inconvenient. All in all, the only good thing about it was the location. I do believe that we over payed for the stay based on the quality of the room. It was definitely not anything we expected. We stayed 5 days and management thought they would make good on their part by offering us 20,000 points for an account that I will probably never use. Come to find out, 20,000 points will not even cover 1 night in most of their hotels. I really hope they fix this place up. It was our first time in Destin and it really put a damper on our trip.

Date of experience: June 23, 2025

Date of experience: July 05, 2025

The use of folks from India may lower the cost, but the accent makes it hard to understand

Date of experience: July 06, 2025

Date of experience: July 06, 2025

This has become our go to vacation spot!!! Easy check in everyone so helpful it’s peaceful best part walking distance to beach Lauderdale by the sea! But absolutely love the rooms and set up!

Date of experience: July 05, 2025

It was fast and easy
I would like to know the size of the bed in the room description when booking.

Date of experience: July 05, 2025

Date of experience: July 06, 2025

We were told that our room had a king bed and a pull out couch. It only had the king bed. I went to the front desk to ask for a cot but the worker told me to step aside and wait for his colleague. 15 min later I gave up. Terrible service for a $326 stay

Date of experience: July 06, 2025

Easy to use the website, no hassles with entering data

Date of experience: July 06, 2025

The experience was great, easy to complete. My only dislike is that we are coming to the hotel to gamble and do some site seeing of the area. Why is there a $112 resort fee. We will probably gamble enough that we shouldn't have to pay this fee. But I guess it is what it is.

Date of experience: July 05, 2025

Excellent experience from check-in through checkout. Room and facility clean. Breakfast was outstanding with good service (Chef cooked a great omelet and pancake machine was a hit with parents and kids). Gym was good... outside lighted basketball court looked like great fun. We will visit again... Hotel was better than I expected... I have no complaints.

Date of experience: July 05, 2025

The room was not sanitary. Carpet stained, dishwasher had large rust stains down the front, and cabinets had crumbs from food. Silverware was also dirty. The bed was worn and in need of replacement. It was so soft in the middle where you lay on the bed that it became like a hole. Killed both our backs to sleep. Wound up having to leave early.

Date of experience: June 28, 2025

Date of experience: July 06, 2025

Good website showed pictures and the amenities offered. Good value

Date of experience: July 06, 2025