Foggyfly Reviews 2,843

TrustScore 3.5 out of 5

3.6

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Most reviewers were somewhat happy with their experience overall. However, many consumers have expressed concerns regarding the booking process, citing issues such as unexpected price increases after the initial booking. People also report that they were asked to pay more to confirm their booking. Some reviewers feel that the company engages in deceptive practices, including advertising flights that are not actually available at the listed price. On the other hand, reviewers appreciate the service provided by some of the agents. However, there are also complaints about cancellations and difficulties in obtaining refunds, with some customers alleging that they were charged fees even when the airline refunded the ticket price. A number of reviewers have also reported issues with spam and misleading offers.

Based on reviews, created with AI

See what reviewers are saying

Rated 4 out of 5 stars

I received a voicemail about sending me my boarding pass. So I called back and Kristy helped me and sent me my boarding pass. She was very kind and helpful however, the idea of having to receive and a... See more

Company replied

Rated 1 out of 5 stars

I will never use this or any other 3rd party site again. This company uses bait and switch tactics to book flights, so beware before you book. I booked nonstop roundtrip flights on their website f... See more

Rated 4 out of 5 stars

The women who I worked with were wonderful and helpful, but the first ticket I booked was unclear. It ended up as a special promotion and could be canceled 48 hours before the flight….. this was not c... See more

Company replied

Rated 5 out of 5 stars

My phone calls were answered immediately Everyone was so helpful- Stella and Kristy pleasant much appreciated


Company details

  1. Travel Agency

Written by the company

The mission of Foggyfly.com is to pioneer the sale of cheap flight tickets. And offers enjoyment for everyone who wants to travel affordably. As a result, our core beliefs guide us in achieving this. We offer a comprehensive selection of travel services at cheap prices. Since its founding, Foggyfly.com has gained a trustworthy reputation for providing effective service to its customers all over the world. You can find it here.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 2 weeks


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Rated 1 out of 5 stars

Deceptive Practices

The literature states that you are unable to cancel or change your booking, however one would think that would be applicable when you are actually fully booked. It should not be applicable when you are still in the process of completing a booking (bookings are not confirmed until you receive a call from a representative to discuss your flight). Furthermore, it is incredibly deceptive to advertise one price and then have a representative call to say that the original price of the flight ($410pp) is actually ($680-$851) and that the originally quoted price is due to passengers not being able to carry luggage which was NOT mentioned in the literature when booking prior to the call. I would not have booked if that were in the literature because who travels without luggage? In addition, I was forced to speak Spanish, even after requesting an English speaker, because the individual assigned to me primarily spoke Spanish.

Date of experience: July 06, 2025

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Rated 1 out of 5 stars

I will never use this site again

I will never use this or any other 3rd party site again. This company uses bait and switch tactics to book flights, so beware before you book.

I booked nonstop roundtrip flights on their website for around $787 but then was called by a representative who told me the flights weren't available for that price and I needed to pay more money. They would not let me cancel and forced me into worse flights I never would have selected. The new flights had 1 stop for more money than I would have paid through the airlines website. ($787 vs $483 through airline)

Date of experience: July 05, 2025

Rated 5 out of 5 stars

Service is excellent

Service is excellent. Boarding passes received.

Date of experience: July 06, 2025

Foggyfly logo

Reply from Foggyfly

Thank you for your wonderful feedback! We’re delighted to hear that you found our service excellent and that you’ve received your boarding passes smoothly. At Foggyfly, we’re committed to making your travel experience seamless and enjoyable.

Wishing you a fantastic journey ahead!
Warm regards,
The Foggyfly Team ✈️🌍

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Rated 2 out of 5 stars

It can improve by writing accurate ti…

It can improve by writing accurate tickets online and not scamming people into paying more for your services.

Date of experience: July 04, 2025

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Reply from Foggyfly

Thank you for your feedback. We strive to provide accurate information and fair pricing. Please share your booking details with us so we can review your case and assist you further.

— The Foggyfly Team

Rated 5 out of 5 stars

Great service directly to the point

Great service directly to the point

Date of experience: July 05, 2025

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Reply from Foggyfly

Thanks so much for your kind words! We’re glad you appreciated our straightforward and efficient service. At Foggyfly, we aim to keep things simple and smooth for every traveler.

Looking forward to assisting you again soon!
Best wishes,
The Foggyfly Team ✈️

Rated 5 out of 5 stars

Checked into my flight for me and sent…

Checked into my flight for me and sent me my boarding pass.

Date of experience: July 05, 2025

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Reply from Foggyfly

Thank you for sharing your experience! We’re happy to hear that we could assist with your check-in and get your boarding pass to you quickly. At Foggyfly, we’re here to take care of the little things so you can travel stress-free.

Safe travels and see you on your next trip!
Warm regards,
The Foggyfly Team ✈️🌍

Rated 5 out of 5 stars

I am.happy with your service

I am.happy with your service. Thank you

Date of experience: July 04, 2025

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Reply from Foggyfly

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with Foggyfly’s service. Your satisfaction means the world to us!

Looking forward to helping you on your next adventure. Safe travels!
Best regards,
The Foggyfly Team ✈️🌍

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Rated 5 out of 5 stars

I got tickets

Michelle sent my tickets.

Date of experience: July 03, 2025

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Reply from Foggyfly

Thanks for your feedback! We’re glad Michelle could assist you and get your tickets to you promptly. At Foggyfly, we’re always here to make your travel experience smooth and hassle-free.

Wishing you an amazing trip ahead!
Cheers,
The Foggyfly Team ✈️🌍

Rated 5 out of 5 stars

Got tickets

Date of experience: July 04, 2025

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Reply from Foggyfly

Thanks for letting us know! We’re happy you received your tickets. If you need any further assistance, Foggyfly is here to help!

Safe travels,
The Foggyfly Team ✈️

Rated 1 out of 5 stars

SMAM SCAM SCAM

SMAM SCAM SCAM. I am absolutely furious! I strongly advise prompt resolution of this issue before I escalate it to the appropriate parties for assistance in resolving it. Just like the previous reviewer mentioned, they claim flights are booked with no availability.However, it wasn’t fully booked when I “secured” my 5 tickets. The indot from froggy claimed that I did not secure my tickets; however, it is evident that I reserved 5 tickets at the agreed-upon price.. Moreover, upon my confirmation call, the individual on the phone was trying to SCAM me into paying additional $$$ to secure my tickets. Unbelievable! This is what I agreed to pay nothing more nothing less. It wouldn’t let me put the screenshot of the agreement on here so I copied and pasted what was agreed.

Dear Anna
Thank you for choosing Foggyfly.com and for trusting your travel plans with us.
=: Your Booking is In Progress
Your booking Id is*****.
A ITINERARY DETAIL
DEPART
Americar02:05 PM Tucson
Airlines Tue, Jul 08 (TUS)
Economy
O3hr
AA
07:45 PM Chicago
2537
Tue, Jul 08 (ORD)
• Flight
Duration Time:
3h 40m
40min
• Total
Trip:
3h
40m
RETURN
Americarll:40 AM Chicago
Airlines Sun, Jul 13 (ORD)
AA 01:15 PM Tucson
日foggyfly.com
Economy
O3hr 35min

4 Price Summary
5 Adult X USD$638.48
Taxes & Fees
Discount
USD$3192.40
USD$392.45
USD$-1935.80
Final Total Price:
USD$1649.05
Note: All fares displayed are quoted in USD and inclusive of base fare, taxes and fees.
The above note alone states the US dollar (USD) and already include the base fare , taxes and additional fees associated with the booking or purchase. This is supposed to give clear and understanding of the total amount.

Date of experience: July 04, 2025

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Reply from Foggyfly

Dear Anna,

Thank you for sharing your concerns. We sincerely apologize for the frustration this situation has caused. At Foggyfly, we strive to ensure a smooth and transparent booking experience, and we take your feedback very seriously.

To assist you promptly and investigate this matter thoroughly, could you please provide us with your booking ID and any related documents or screenshots you have? This will help us review your reservation and resolve the issue as quickly as possible.

We appreciate your patience and look forward to making this right.

Best regards,
The Foggyfly Team

Rated 5 out of 5 stars

I was satifief with the servicio I…

I was satifief with the servicio I received

Date of experience: July 04, 2025

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Reply from Foggyfly

Thank you for your feedback! We’re delighted to hear that you were satisfied with the service you received from Foggyfly. Your satisfaction is our top priority, and we look forward to assisting you on your next journey!

Safe travels,
The Foggyfly Team ✈️🌍

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Rated 4 out of 5 stars

I received confirmation numbers

Date of experience: July 03, 2025

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Reply from Foggyfly

Thanks for sharing! We're happy you received your confirmation numbers. If you have any questions or need help, please send us your booking details so we can assist you further.

Rated 5 out of 5 stars

I see my ticket

Michelle sent my tickets

Date of experience: July 03, 2025

Foggyfly logo

Reply from Foggyfly

Thank you for the update! We’re glad Michelle could get your tickets to you promptly. If you need any more help or have questions, Foggyfly is always here for you.

Wishing you a smooth and wonderful trip!
Best regards,
The Foggyfly Team ✈️🌍

Rated 5 out of 5 stars

Everyone was helpful

Everyone was helpful

Date of experience: July 03, 2025

Foggyfly logo

Reply from Foggyfly

Thank you for your feedback! We’re delighted to hear that you were satisfied with the service you received from Foggyfly. Your satisfaction is our top priority, and we look forward to assisting you on your next journey!

Safe travels,
The Foggyfly Team ✈️🌍

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