Verified
John is amazing! Wouldn’t travel anywhere unless John booked it. Such an absolute pleasure!!!
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Review summary
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See what reviewers are saying
Verified
Five star treatment from the team at Five Star Alliance. Guiding us to make sure we have a wonderful experience on our trip to Adare Manor in Ireland. Booking with this company will ensure your tr... See more
Verified
The agent was SO personally invested in helping me find the "right" reservations. That meant determining the rooms, room sizes, factoring in many elements to get the best rates, such as "Would I add... See more
Verified
I have used this service for years. Want to avoid that awful feeling when you realize, ugh, I’ve been fooled by beautiful pictures? Trust FSA. They know the best hotels and I’ve never been disappoi... See more
Company details
- #26 of 204 best companies in Travel Agency
- #3 of 10 best companies in Cruise Agency
- #1 of 10 best companies in Hotel
- #1 of 2 best companies in Luxury Hotel
- #4 of 39 best companies in Travel Aggregator
About Five Star Alliance
Written by the company
The Luxury Travel Experts
Offering great rates, amenities, and exclusive offers at the most comprehensive, hand-picked collection of five star luxury hotels around the world. Secure, trusted, and highly recommended, world-class customer service agents can be reached 24 hours a day. Contact us today to start planning your next getaway.
Exclusive Perks & Amenities
Five Star Alliance doesn't just offer great rates, easy and secure booking, and the largest selection of luxury hotels worldwide. We also offer an extra amenity when guests book a stay at participating luxury hotels and resorts. In addition to luxurious accommodations and world-class service, these luxury hotels offer an extra perk to Five Star Alliance clients. Perks can include wine tastings, resort credits, champagne, welcome cocktails, sweets, and spa credits. You can even continue to earn hotel loyalty rewards when you book with us.
Let us Plan your Entire Trip
Contact our trip planning team for all types of travel planning assistance which includes accommodations at 5 star luxury hotels & resorts, luxury river or ocean cruises, First & Business Class flights, car rentals, transportation options, meeting space, tours and activities, and custom-designed tours.
Five Star Alliance Luxury Hotels & Resorts
Five Star Alliance is the worldwide leader in luxury hotel and resort reservations. We offer great rates, amenities, and exclusive offers at the most comprehensive, hand-picked collection of five star luxury hotels around the world. We're secure, trusted, and highly recommended. Discover luxury, personalized recommendations, excellent rates, world class customer service, and our own satisfaction guarantee. Our experienced team has helped thousands of satisfied customers find the ideal hotel, and leaders of the world's best hotels have joined our Advisory Board.
Reach us 24 hours a day, 7 days a week.
Contact info
1050 Connecticut Ave NW, 20036, Washington, United States
- +17038360692
- concierge@fivestaralliance.com
- fivestaralliance.com
4.9
Excellent
949 reviews
Verified
Reservation was simple to make online.
Date of experience: July 02, 2025
Verified
John is amazing
John is amazing! Wouldn’t travel anywhere unless John booked it. Such an absolute pleasure!!!
Date of experience: July 01, 2025
Verified
easy to use and find value deals
Date of experience: June 30, 2025
Verified
Always great service.
Date of experience: June 28, 2025
Verified
Working with recommended John McMahon…
Working with recommended John McMahon took the stress out of planning our trip.
Date of experience: June 20, 2025
Verified
Amy was awesome and explained…
Amy was awesome and explained everything I asked and the difference in each room.
Date of experience: June 19, 2025
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Mr McMahon was extremely helpful in his…
Mr McMahon was extremely helpful in his advise and prompt reply and bookings.
Date of experience: June 02, 2025
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Excellent service by John!!!
Date of experience: May 26, 2025
Verified
John is really great to work with and…
John is really great to work with and has patience with my ever changing plans.
Date of experience: May 20, 2025
Verified
You always come through :-)
Date of experience: May 20, 2025
Verified
Easy to use and navigate website
Date of experience: May 19, 2025
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First timer - Experience Overview
Updated Review:
(Below is my "Original Review", but I'm amending due to the care, thoughtful outreach, and response of John, CEO of Five Star Alliance.)
After posting the original review, John contacted me directly very quickly by phone and email (I believe less than 1 hour). John was apologetic and asked questions to better understand what I experienced at the hotel. John jumped into action immediately, contacted the hotel GM, explained this was not at all the experience I should have had, and I was very impressed by his true care for customer experience. John and his team clearly care about their client's experiences and it was evident my experience was a rare one off, due to some challenges at the booked property (Not Five Star Alliance!).
The property, at check-out, refunded the "upgrade" fee (because I was not upgraded). For missing basically all special benefits of the contracted agreement with Five Star Alliance, the property also ended up refunding one night days after my stay. None of this would have occurred had John not held the property accountable for expectations of the booking. Again - Five Star Alliance really demonstrated customer advocacy, care, and protection. I would use Five Star Alliance again!
Original Review:
First timer - I fell for this.. I don’t know how this company curated such a stellar rating anywhere.
“ EXCLUSIVE FIVE STAR ALLIANCE PERKs” (lol!)
I booked the Five Star Alliance Perks rate and the Hotel acknowledged that but then said oh well, did not let me check in early without paying an extra fee, hotel did not give me any “gift”, I did not get any upgrade, I was not treated like a VIP in any regard. Better off booking direct or through regular agency. Will not use Five Star Alliance ever again. I did get breakfast and $100 credit (converted to 90 euros) but that is not special/unique to Five Star.
Date of experience: April 24, 2025
Reply from Five Star Alliance
Dera Mr. Hanson, I am sorry that your experience was not up to your expectations. As stated on your confirmation with our 4th night free promotion upgrades and early check in are based on availability and not guaranteed. This is determined at check in by the hotel. If a the next room category was available its should have been offered "free of charge" If that wasn't available they may have been offering a fee on a higher category room. And that should of been properly communicated to you at check in. You should of received a welcome gift and been recognized as a VIP guest. We are communicating today to the General Manager of the Sofitel Munich Bayerpost your rightful disappointment. As you mention our review are flawless. This is based on our full commitment to our customers and we will get this resolved.
John McMahon
CEO
Five Star Alliance
Verified
The website was easy to use
The website was easy to use, but the number of room-choice “packages”, made no sense to me, as they all appeared to be the same room and at the same price. (?)
Date of experience: April 22, 2025
Verified
A great reservation experience!
Terrific hotels are available and the pricing is outstanding. Five Star Alliance is now our go-to travel agent.
Date of experience: April 06, 2025
Verified
Professional, helpful, courteous, and friendly
I haven't made out of country reservations for years so was not sure what the web site was saying about several things. I received a timely call from John (although it would be nice if people just answered their phones these days- sigh. NOT a slam on John!!) He was VERY helpful, insightful, explained what I did not understand, booked my room and tried to get the three rooms that have been booked as close in proximity as possible. Hopefully, he will get back to me about an "accidental double booking"... I will be using Five Star Alliance again!
Date of experience: April 02, 2025
Reply from Five Star Alliance
Your accidental double booking that you made was canceled
Enjoy Cabo!
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