Quick shipment, well priced item, and it is exactly what I dreamed it might be.

I ordered a pair of shorts from Trekinn, I mistakenly used their sizing calculator because the sizes on the site are European.
It suggested I needed a size 46 eur. when the shorts arrived the label said 30" - I am 36" waist. Im 6ft and 100kg so not sure how they got to that size!
I then had to pay the return shipping for their mistake to get a replacement in the correct size.  I then would have to pay an additional shipping cost - that's 3x shipping costs !! No contact from Trekinn to apologise or offer free shipping. I will not use them again.

Fantastic customer service.  I am in the US and have needed to contact the US/Canada office and the service has been amazing.  Thank you very much.  I'll be using your products and telling friends how great your support has been.

Same as the others. Ordered 2 heart bike lights over a month ago. I have emailed asking about my order and I receive the automated reply. 
The responses to other trustpilot messages also seem very suspicious as they don’t respond to emails but they do respond to being called out and acting very sincere… this seems like a ploy to get people to believe their scam, which I’ll admit is scandalous but smart. If I receive my items I will take this review down but if you see it here in a month from now it means they are 100% a scam. 

Misleading "Bobleisure Canada" site doesn't appear to be Canadian at all. I placed an incorrect order by mistake and the terms say I need to notify them within 12 hours to cancel it. I've tried twice to contact them via their site and no response. I'm afraid the product will be shipped anyway and I'll have no way to return it. 

I had mistakenly inputted an old address for an order, and it wasn't until my package was returned to sender that I realized my error. Kayn was responsive and very helpful tracking down my order and making sure that is got sent to the correct address. All star customer service!

La Sportiva is not a UK distribution point, your trainers will be sent from Italy, so you will incur import duties ****this is not clear on their website****. You will also have to wait a long time for them probably 2 weeks and their courier Fed Ex will not give you accurate date for delivery and ask you to stay home probably for 3 days to get your delivery as they dont update ETA's. I strongly don't recommend you by from them. Their shoes also are very narrow, come up very short, how that works for you will mean back and forth, can you really spare the time shipping back and forth to Italy, of course not. If you must by La Sportiva seriously consider driving to a stockist as you'll need to try them on as they're so hit/miss on fit. So order experience is 1/5, Fit 2/5, Value 2/5 actual shoes are 3/5 for the Prdigio Pro seriously over hyped. I'd recomend just go buy a pair of HOkA, Asic, Nike, Saucony, ON, New Balance they all do a 5/5 job compared to La Sportiva. 

I contacted BD with an enquiry about the Technician Alpine Pants for women, which were wrongly described on the company's website. The features listed applied to the men's pants, which were quite different. My email was clearly headed with the exact product name. After FOUR WEEKS, I finally received a response: "Could you please clarify which specific pants you're referring to?"! So, not only a misleading product description (breaking the laws on distance selling), but a heavily delayed and utterly inane response. I shan't be buying anything.....
It got worse. After I'd responded, the next email said the product was no longer available. I pointed out that it was still being advertised for sale on their website. So then they said that was only in the EU, so I should contact the EU customer service address. Which was, of course, the address I had been contacting all along and which the replies had come from! I pointed this out, but they haven't bothered to respond. Utterly dreadful.

Based on my recent experience, Trustpilot’s 1.6 out of 5 (“Bad”) rating for Erik’s Bike – Board – Ski (eriksbikeshop.com) is entirely warranted. Unfortunately, I failed to check customer reviews before placing an order—a mistake I won’t make again.
On June 14, 2025, I placed a phone order to purchase a Size S-3, Specialized Levo Comp Alloy bicycle. My research indicated that various competitors, including Incycle.com, offered the identical model/size for the same price ($4,699.99).  I elected to purchase the bike from Erik’s based upon assurances by the sales representatives that the delivery of the bike would be expedited.
I emphasized to the representative that quick delivery was critical and offered to pay a premium for expedited shipping.  The representative referenced Erik’s shipping policy which states: “We try to ship all orders within 24 hours of the order being placed (Mon-Fri). For orders placed on weekends or public holidays, we aim to ship within 24 hours of the next business day.” The representative assured me that although expedited shipping for bicycles was unavailable it was unnecessary because the bike would ship within 24 hours or, at worst, 48 hours.  
The representative pointed out that the bike does not come with pedals, so I also purchased Specialized pedals for the MSRP of $79.99.
On Monday, June 16th , I received notice that the order had been split and that “one item (pedals) in your order is on the way.”  I received the pedals on Friday, June 20th.
Concerned about the delay, I called Erik’s customer service on Friday June 20th to ascertain the status of the bicycle.  The representative said: “that bad boy will boxed up this weekend and will be out the door on Monday.”  
On Monday, June 23rd, I again inquired about the delivery status of the bike.  I was informed that the bike was at a store that was experiencing performance issues, but that it would be boxed up later that day and would ship on Tuesday, June 24th.  
On Tuesday, June 24th I received an email stating: “THE LAST ITEM IN YOUR ORDER IS ON THE WAY. Track your shipment to see the delivery status.”
This assertion was false.  FedEx tracking showed that a label had been created on June 24th but the bike had not been picked up for delivery to me.
On Wednesday, June 25th, I was informed by Erik’s customer service that the delay in shipping the bike was due to the unavailability of a shipping box.  The representative stated that a box “should be” procured by Friday 27th and that the bike would likely ship on Monday, June 30th.  
When I reminded the customer service representative of the assurances by the sales representative when I placed the order, i.e., that the bike would ship no later than June 17th, and pointed out that Erik’s was in breach of the sales contract, the customer service representative abruptly hung up.
It’s now clear to me that Erik’s could not fulfill the order and effectively canceled it 11 days after accepting full payment. While I waited, other retailers sold out of the bike I wanted. I ultimately purchased a comparable model locally—but at an additional cost of $300.
I believe the facts outlined above speak for themselves… caveat emptor ("let the buyer beware.")


Every time I have done business with Skimo, I have been extremely satisfied. This last transaction was a Jublo ski helmet that had a piece broken. Skimo contacted Jublo and was an advocate for getting me a new replacement. Then Skimo sent me the new helmet to my home in Tucson, AZ.

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