Geartrade.com Reviews 219

I had mistakenly inputted an old address for an order, and it wasn't until my package was returned to sender that I realized my error. Kayn was responsive and very helpful tracking down my order and making sure that is got sent to the correct address. All star customer service!

Date of experience: June 22, 2025

After reading the guidelines for selling on geartrade I placed an order. My pants arrived 10 days after ordering. They had been hemmed and had two layers of sewing machining on the legs, not able to take the hem out without damage. Contacted them for return, based on their promise of "no alterations to clothing". They required me to submit photos of the "damage" and on the website there is no option for "misrepresentation of items". Then I find out that they will take the return if I pay for shipping BOTH ways, total of $16 . SO far they are still considering my application for return. At this point, considering that they will be taking 30% of my refund in fees. I wish I had read reviews on Trustpilot before buying. It looks like the best reviews are before 2023.

Date of experience: June 29, 2025

The company sent to address from 10 years ago through Shopify. When I called and asked that they sent it to the wrong address they merely said that is the address we had and no returns. The jacket was 140 dollars they coulcc DC of given me some sort of credit. Be careful when you go to a vendor that uses Shopify.

Date of experience: April 07, 2025

Company misrepresented items and return policy. Items are poorer quality than they claim, they send broken items when the description says worn, then try to tell you it’s still functional. Yeah I guess I could wear a shirt with holes or repair a camping item but do you think if I knew that condition I would have bought the items? NO, and that’s what they are counting on when they sell garbage.Return shipping is $3.99 BUT what they don’t tell you about is the restocking fee of half the price of the item itself.

Date of experience: June 20, 2025

Unlike a lot of these reviews, I had a great experience! I ordered a jacket at a great price and received it 3 days later. No issues at all and, overall, it was an easy, hassle-free experience.

Date of experience: March 05, 2025

Absolutely awful. They try to hit you with fees fees fees after lying to you about that. Paid for free returns but got hit with $3.99 "restocking fee". Items are poorer quality than they claim. Dishonest website that I do not recommend using.

Date of experience: March 02, 2025

Purchased item and paid for their "redo"option for free return. Unfortunately I had to return the item and i was then informed that it came from a third party seller, which was never mentioned when I was purchasing it. Then on top of that they did not honor the free return shipping and I had to pay to ship it back to the third party vendor. We'll see if they follow through on the full refund.

Date of experience: February 14, 2025

Gave them $243 (with tax) Arctica Slide Zip 2.0 ski pants worn once. 2 months later they gave me 22 bucks back. Buying from them seem fine, just don't be the sucker who sells.

Date of experience: February 16, 2025

I recently tried to sell an item on GearTrade and found the process quite difficult. It's a VERY clunky and frustrating App to navigate. I put the same item in Marketplace, which was SO much easier in every respect.

Date of experience: November 17, 2024

My first order with Geartrade was back in 2020, but they have now lost my business. As a discounted gear retailer (which is what they really are), their prices and selection are marginally ok, but marketing themselves as a sustainable alternative is dishonest and disgraceful. Take your business elsewhere unless you really don't care about being lied to.

Date of experience: November 01, 2024

Be aware. They are scammers camouflaged in "rules and regulations. You can never return merchandise you buy from them. They require strongly compelling explanation as to why you wish to return their merchandise. Then they would answer that your explanation for returning their merchandise is not good enough. They are outright scammers!

Date of experience: October 21, 2024

I recently purchased a pair of Skora Joggers on Geartrade.com and I couldn't be happier with my purchase. I’ve read some pretty bad reviews, but my experience as a buyer was EXCELLENT! The joggers arrived quickly and in excellent NEW condition, just as described by the seller. The Skora Joggers are incredibly comfortable and are excellent for running or walking. The minimalist design is stylish and versatile, making them perfect for both athletic activities and everyday wear. I am extremely satisfied with my purchase and would highly recommend Geartrade.com to anyone looking for quality outdoor gear at a great price. Thank you for a wonderful shopping experience!

Date of experience: August 12, 2024

I've placed 4 orders with GearTrade over past few months. Ordering was easy and affordable way to gear up as I get back into hiking, backpacking and camping My orders arrived quickly and everything was as described. Plus I like lowering my carbon footprint by being part of the circular economy.

Date of experience: July 20, 2024

I had a great experience with them, Quick shipping great customer service. I had a issue that was resold reasonably and quick.

Date of experience: August 09, 2023

I got a great deal on MTB lights. However, when selling my MTB helmet and pads, the high commission structure basically nets you practically nothing. I was better off donating my items instead.

Date of experience: July 03, 2024

This company used to be a fair option for selling used gear to interested parties at a price determined by the seller, and the seller was responsible for shipping the items directly to the buyer. They have removed this option, and now require you to ship your items to GearTrade and they will decide how much to list them for (which you can edit later, if you want) but they now take a 55% commission.

If you can get past all of that and opt to ship your items to them, they provide you a FedEx label for shipping. So, I packed up nearly $800 worth of items and sent it off. After not hearing anything for 10 days, I emailed to ask if they had received the package. I was informed that while the package "shows as being delivered to our address, ...the person who signed for it does not work here. All of our PO shipping labels are insured for $100, so that is the amount we can offer as reimbursement if this package was incorrectly delivered. I will initiate a search with FedEx and let you know the resolution."

This is a complete ripoff. There is no way of knowing if they are lying, and actually received my items (which FedEx says they did receive) and are now going to sell them for profit or if someone in their warehouse is stealing customer shipments or what happened. All I know is they have ripped me off and now I'm completely screwed and have no way to recoup my loss.

DO NOT DO BUSINESS WITH THIS COMPANY. It's a scam and they will rip you off.

Date of experience: July 25, 2024

This business needs to be shut down. Please do not do business with them. They will be under investigation soon

Date of experience: July 11, 2024

Purchased an Airzound bike horn. I can get a new one for 45 dollars from Amazon with no additional shipping. This was on for $20 and change. When I put it in the cart it was 21 and change; they had automatically added shipping insurance. By the time it was all said and done it was 32 and change. It arrived without the clamp to attach the horn to the bike making it unusable. I of course am returning the unusable bike horn. They are charging me 9 dollars for return shipping for the defective item so I am getting a refund of $11 and change, they aren't even refunding the tax I paid. After looking up the actual cost of shipping, it is also clear they are making a couple bucks each way on shipping. So I'm learning a $20 lesson. I should have checked the reviews. Some people get what they pay for apparently, but my experience is clearly not an anomaly.

Date of experience: July 11, 2024

I listed a backpack with Geartrade. Their website said that they take a 15% commission on the sale. However, they took 55% of the sale price! When contacted, they said that the 15% commission is for another "peer to peer" transaction and web site, that they had discontinued.

Their business practices and terms and conditions are deceiving. It's too bad since I thought I had a good source for buying/selling my gear.

There are better options with more honesty and transparency.

Date of experience: July 06, 2024

Its a rip off. I sent in over $4000 worth of clothing and gear and I got $76 for everything. They took months to list the stuff and then they donated the rest of the stuff that didnt sell. They need to be shut down, its a total scam.

Date of experience: July 04, 2024