ERIK'S Bike - Board - Ski Reviews 1,696

Based on my recent experience, Trustpilot’s 1.6 out of 5 (“Bad”) rating for Erik’s Bike – Board – Ski (eriksbikeshop.com) is entirely warranted. Unfortunately, I failed to check customer reviews before placing an order—a mistake I won’t make again.
On June 14, 2025, I placed a phone order to purchase a Size S-3, Specialized Levo Comp Alloy bicycle. My research indicated that various competitors, including Incycle.com, offered the identical model/size for the same price ($4,699.99). I elected to purchase the bike from Erik’s based upon assurances by the sales representatives that the delivery of the bike would be expedited.
I emphasized to the representative that quick delivery was critical and offered to pay a premium for expedited shipping. The representative referenced Erik’s shipping policy which states: “We try to ship all orders within 24 hours of the order being placed (Mon-Fri). For orders placed on weekends or public holidays, we aim to ship within 24 hours of the next business day.” The representative assured me that although expedited shipping for bicycles was unavailable it was unnecessary because the bike would ship within 24 hours or, at worst, 48 hours.
The representative pointed out that the bike does not come with pedals, so I also purchased Specialized pedals for the MSRP of $79.99.
On Monday, June 16th , I received notice that the order had been split and that “one item (pedals) in your order is on the way.” I received the pedals on Friday, June 20th.
Concerned about the delay, I called Erik’s customer service on Friday June 20th to ascertain the status of the bicycle. The representative said: “that bad boy will boxed up this weekend and will be out the door on Monday.”
On Monday, June 23rd, I again inquired about the delivery status of the bike. I was informed that the bike was at a store that was experiencing performance issues, but that it would be boxed up later that day and would ship on Tuesday, June 24th.
On Tuesday, June 24th I received an email stating: “THE LAST ITEM IN YOUR ORDER IS ON THE WAY. Track your shipment to see the delivery status.”
This assertion was false. FedEx tracking showed that a label had been created on June 24th but the bike had not been picked up for delivery to me.
On Wednesday, June 25th, I was informed by Erik’s customer service that the delay in shipping the bike was due to the unavailability of a shipping box. The representative stated that a box “should be” procured by Friday 27th and that the bike would likely ship on Monday, June 30th.
When I reminded the customer service representative of the assurances by the sales representative when I placed the order, i.e., that the bike would ship no later than June 17th, and pointed out that Erik’s was in breach of the sales contract, the customer service representative abruptly hung up.
It’s now clear to me that Erik’s could not fulfill the order and effectively canceled it 11 days after accepting full payment. While I waited, other retailers sold out of the bike I wanted. I ultimately purchased a comparable model locally—but at an additional cost of $300.
I believe the facts outlined above speak for themselves… caveat emptor ("let the buyer beware.")

Date of experience: June 14, 2025

Erik’s Bike Madison Wi. Had nothing but problems with the unprofessional staff. First they kept trying to call an old number even though they had my other number and email. It’s like dealing with adolescents. Then they couldn’t fix my battery problem and blaming me for that. Like I built the bike. Just really unprofessional. So I would avoid these people at all costs

Date of experience: June 19, 2025

Erik's Bike, Burnsville, MN
I purchased a Specialized Roll 3.0 bike on June 2, 2024, from Erik's Bike Store, and unfortunately, I have encountered quality issues from the very beginning. The chain would frequently come off, which seems to be a known issue, as I've found numerous complaints and reviews online, including on the Specialized website.

Despite Erik's attempts to resolve the problem multiple times—eventually replacing the crankset with a different one—the new part fixed the chain issue but introduced another: the crank would become loose after just one ride following the service. Last summer, towards the end of the season, Erik's Bike replaced the bottom bracket and assured me that the issue was resolved. I ran through the end of last season without incident, believing the problem was behind me. However, during my very first ride this season, the crank loosened again, forcing me to return the bike to Erik's for service.

While in the store, I expressed my concerns about the lengthy downtimes I experienced last season and requested that they expedite my service request. After a week without any updates, I followed up with the service department, only to be informed that they were waiting for a part to be shipped from Specialized. I then contacted Specialized customer service to discuss my experience with the defective bike. Unfortunately, they offered little assistance, stating they understood my inconvenience but could do nothing as the part was shipped and the matter was in the hands of the dealer, Erik's Bike.

I also inquired about the possibility of returning or replacing the bike at the store, but I was told it was outside the 30-day return policy. Now, I find myself with a defective bike that is still under the two-year parts warranty, and I am in the second year of ownership with ongoing service issues. Despite my repeated complaints about downtime, my bike has been in service for over two weeks, past the promised completion date of June 13, 2025. I turned in the bike for service on May 30, 2025, and had to call the store to find out that the necessary part had not arrived, leaving me without any repair ETA.

This has been a frustrating experience, especially after purchasing a well-known brand from a reputable store for $850.

Date of experience: June 13, 2025

I purchased a full suspension Specialized mountain bike for my son for Christmas. When I opened the box on Christmas eve I discovered they sold me a used bike they use for demo. A lot of reviews show they do this as a business practice. Then they offer you a $25 gift card. I filed a lawsuit in California and am looking for people who have had the same experience.

Date of experience: December 24, 2024

Received a demo bike with more than just wear and tear use. Bike was received in a NOT ready to ride condition. Broken dropper cable, badly warped rear tire and worn out front brake pads. It wouldn’t have taken much for them to replace the front pads, true the back wheel and ensure the bike was ready to ride before they sent it, but they didn’t. It’s an expensive bike on the order of $6K. When I spoke to the customer service person they just blew me off and said there is a no return shipping refund policy and you get the bike as is. Really. A broken bike! Buyers beware. Stay away from these guys. Too bad the review won’t allow me to post pics!

Date of experience: April 11, 2025

9k+ bike arrived with serious safety and cosmetic issues.

I asked specifically about three missing bolts on the cockpit assembly - which they said were not missing. I could have had a life ending accident. The manufacturer shared that these bolts are INCREDIBLY important to the safety of the bike.

The are dismissive, rude and DO NOT CARE about your safety.

Date of experience: September 14, 2024

First time ski gear buyer with very little knowledge on equipment and went in to Erik's hoping to get good recommendations made for my skill set and needs. Was very transparent about not having a lot of knowledge and was initially helped by a very gracious employee who took a lot of time to make informed recommendations to me. Went into another location to actually put my order in and get some final advice on the gear I was looking to buy and was told that based on what I shared that everything was compatible and would be a good fit for me. Was also told that if anything wasn't working out once I got out to actually try the equipment, they had a seven day exchange policy to get things sorted out. Cut to my first day out skiing and I realize my boots were too big - had heel lift and lacked control. I immediately went back into the store and told the employee what was going on. Instead of honoring the exchange policy and finding me a properly fitted boot, I was told to either purchase thicker socks or an insole and to keep working on breaking the boot in. Trusting the employee's recommendation as a first time ski equipment buyer, I bought the thicker socks and went back out. However, thicker socks didn't fix the problem as the boots were still too big. I went right back in the following day to get a smaller size as the boots just did not fit and was told that because of the skis I bought, a smaller size would likely render the skis useless as the bindings would have to be re-drilled, leaving the boots off center and potentially causing the bindings to fail. I was gutted as I would not have purchased those skis had that been explained to me prior to buying them. I was also told that because of the condition the boots were in they were considered used and could not be exchanged. This was incredibly frustrating because had the employee taken me seriously about the boots being too big, at least I could have walked away with properly fitting boots through an exchange the day previously. However, because I listened to the advice to keep working on breaking them in with thicker socks, I was left with a pair of ill-fitting ski boots. Desperate to make things work, I asked the employees what they would do in my shoes and they said to buy insoles. I went to another store to pick up the insoles in my size and put my boots back on with the insoles only to have boots that are still too big. Hoping to problem solve, I called Erik's customer service line and explained the situation. At each turn explaining what happened, the employee grew increasingly more frustrated and eventually hung up on me. Now I'm down $800 for skis that only work with the boots that are too big for me and will be very difficult to resell. This is not a place for first time buyers because in the event you are steered in the wrong direction, there is no customer service to support you or meaningfully rectify a bad situation. You will simply be sold even more products to solve a problem you worked to avoid. Their practices have left me feeling taken advantage of. Wish I could have seen the reviews here detailing similar experiences before heading into Erik's.

Date of experience: January 15, 2025

I was skeptical about ordering from their website after reading reviews. I was only ordering gloves, they took paypal and the price was cheaper than anywhere else so I did. I had no issues, kept me informed on shipping and they shipped pretty quick to the east coast. I'd order from them again.

Date of experience: January 16, 2025

Ordered a bunch of snowboard gear from their shred store website, and had my order canceled. Their reasoning was that my items were shipping from too many locations so they couldn’t handle my order. Maybe don’t offer free shipping if it’s going to make you cancel orders. And maybe don’t advertise across two websites (Erik’s bike shop and shred shop) if you won’t hold up your end of the deal.

Date of experience: January 11, 2025

I purchase a bike for my son for Christmas. Erik's advertised it as a new bike. It was a demo bike and came with dirty tires and a scratched rim. Don't trust the website.

Date of experience: December 24, 2024

Aaron at the Bayshore location in Glendale, WI was very helpful. When I picked up my bike there were some things that weren't covered and when alerted of this, the store had me come back and went over everything thoroughly. I know my bike better now and am happy with the experience.

Date of experience: December 09, 2024

They just Cheat their customers with a promotion coupons, To get personal information. You not be able to use those coupons.

Date of experience: October 25, 2024

They refused to cancel an order before it had even shipped and refused to allow me to speak with a manager. Once I asked them to cancel the unshipped, I suddenly got a “shipped” email. Terrible service.

Date of experience: October 08, 2024

You can trust the bad reviews. The service was abysmal and when you reach out to them they will gaslight you.
Now I'm being spammed by trust pilot for more information or they'll take my review down. This whole experience has not been worth the hassle to shop with Erik's. Negative stars.
Erik's replied to this and just made more excuses while making up another scenario. Insanity. Leave me alone.

Date of experience: August 10, 2024

I wish I could leave a Zero star rating for Erik's bike Shop (Woodbury, MN). Ever been promised something and never delivered? Oh hey, drop you bike off and it will be done on Thursday, nope - Friday, nope - Saturday, Nope - Sunday...well...we just had other things stack in front of it (literally when they tell you that your bike is the front of the que). Caliper front brake repair - not that complicated. Over promised, WAYYYY under delivered - PLEASE TAKE YOUR BIKE ELSEWHERE.

Date of experience: August 11, 2024

Sells a damaged bike and ships it to me damaged. Offered $20 store credit to keep the bike and stated what I'm complaining about is common with shipped from store bikes. Awful way to do business.

Date of experience: July 10, 2024

Was looking to order a new bike from their website, one of their sales reps contacted me with a special link to buy. Turns out the bike is magically out of stock when i go to check out but there was conveniently another model for $1,000 more available....buyer beware.

Date of experience: June 15, 2024

Son bought a $2500 Specialized bike from Eric's in Maple Grove on May 17. Did not have time to ride much and took it out and the derailer completely broke. Took it back to them May 31 and they just told him the would not warranty it and he would have to pay for a new derailer and installation. He didn't even have the bike 2 weeks and maybe rode it 3 or 4 times tops and never crashed it, it just had a faulty derailer. Picked it up today and they said they couldn't warranty it because there were scratches on the swing arm. Well, yes there were because the chain kept on falling off. DUH! Won't be going back to this store and will be reporting them to the Better Business Bureau and the Attorney General's office. Poor service and Specialized should have warrantied it, but they just wanted the cash so never even checked. Bad service, rude people and they have such a big business, they do NOT care about customers.

Date of experience: June 07, 2024

I ordered 2 Specialized bikes from Eric’s. I was charged $150 for shipping for both. I asked for one bike to be exchanged for a more expensive model before the order was shipped. Customer service made the exchange and said they would waive the 2nd shipping fee. I received an email 2 days later showing the tracking numbers indicating the bikes were near Chicago and I should get them tomorrow. The next day I received an email stating the shipment was cancelled. I called Eric’s and was told one of the bikes was never shipped due to damage. Also found out they never waived the shipping on the exchanged bike and didn’t ship that one either. Now a week has gone by and I have to start all over but definitely not Eric’sBikes!

re: Customer service was less than helpful! They still show the M/L como 4.0 is available.!!! It’s not!

Date of experience: May 19, 2024

This is what goes for a “new” Specialized bike at Erik’s.

When I went to pick it up a week late, as they missed a promised delivery date with zero communication, this was rhe condition I found the “new” bike Multiple scratches and dings on the forks, front light, and rear fender.

When I pointed it out I got a shrug.

When I asked for compensation or a new bike I was told that was not possible unless I wanted to pay another $150 to have one delivered My response, “this is not a $200 walmart bike. This is a $3000 Specialized bike.” Again the shrug and told I could speak to the manager. After more excuses and finagling i eventually got a $100 gift card out of it. Not worth it, but I did want the bike and it’s not available elsewhere in the city.

Now I’ll just have to vent by writing reviews on all the social media platforms I can.

Date of experience: May 13, 2024