Ski Butlers Reviews 1,389

TrustScore 5 out of 5

4.9

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

We had a Ski Butler come to our condominium today to fit Me and our sons for skis, his name was Tyler and he did an amazing job!

Rated 5 out of 5 stars
Verified

Ski Butlers made my vacation at Whistler Blackcomb so much easier! No hassles or time wasted trying to get my rentals in place. Nothing beats their convenient and flexible drop offs and pick ups! They... See more

Rated 5 out of 5 stars
Verified

Ski Butlers in Whistler are the best. They went above and beyond to make the timing work and then to come back two days later for another guest within minutes of his arrival so he could go out with... See more

Rated 5 out of 5 stars
Verified

Super in every way! Flexible scheduling for drop off and fitting of equipment and pick up of equipment - cheerful when they come out to trade out boots that did not fit perfectly. Butlers added to ou... See more


Company details

  1. Winter sport Store
  2. Sporting Goods Store

Information provided by various external sources

Ski Butler allows our guests to enjoy more time on-snow, more time with friends and family, and more freedom on vacation through our equipment rental delivery, support and pickup services. Ski Butlers delivers ski and snowboard rentals as well as accessories directly to our guests accommodations, offers full on-mountain support throughout their rental and picks everything up on their final day of skiing. Ski Butlers services 37 ski resorts in North America and 10 ski resorts in Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Advertisement
Rated 1 out of 5 stars

Very bad service, lack of professionalism

Very bad customer service. Had my skis rented for months before hand, then ski butlers called me the week of my ski trip to cancel our order. Due to lack of supplies. When I ordered a month in advance. So umprofessional. They couldn’t do any thing to get new skis for my trip. Very disappointed and had trouble with service before. Try a different ski rental.

Date of experience: December 18, 2021

Rated 1 out of 5 stars

Very unethical and rude employees and owners, stay away from this company

I had one their drivers back into my parked car and she caused damage to my car. She tried to deny it at first but then admitted to it. I tried dealing with the managers and owners but they were all very rude and not helpful in getting my car fixed. I had to file a police report. It’s amazing that they have no ethics or moral values in the owners and employees of Ski Butlers.
I suggest people stay away from this company. There are better companies out there.

Date of experience: January 22, 2021

Ski Butlers logo

Reply from Ski Butlers

We apologize for this unfortunate situation. It is our understanding that you are not a customer of Ski Butlers, but were involved in a fender-bender with a Ski Butlers vehicle. In these situations our business must go through the proper channels and get our insurance company involved as opposed to providing a direct payment to the other party without an estimate from a licensed auto-body. Please feel free to reach out to us if you need additional clarity or communication on our policy in this area.

Advertisement
Advertisement
Rated 5 out of 5 stars

Great company

Great company, better people!

I didnt know I needed a service like this until I used this!

Thank you! Recommend!

Date of experience: July 10, 2020

Advertisement
Rated 5 out of 5 stars
Verified

Easy to Work With - Everything Went Smoothly

Easy to work with, friendly, kind to my 7 year old. Quality of equipment was good. It makes a lot of sense to "rent" for the season when you've got young kids who are growing so quickly. Everyone I dealt with was professional, but not in an impersonal way - good company.

Date of experience: May 01, 2020

Advertisement
Rated 5 out of 5 stars
Verified

Great experience

Great experience. Ski
Butlers brought the skis directly to my room, late at night when I arrived. They picked them up from my ski locker, and I did not have to schlep the skis, boots, poles, helmets anywhere when I finished skiing.

Date of experience: March 25, 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look