I decided to order a monosuit one hour before they closed, 2 day fed ex and they literally still got it in the mail same day. Unbelievable, the customer service is unmatched and the fact that I can ta... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
Up North Sports provided great service. I received the jacket I ordered promptly (4 business days). It turned out to be too big. Online instructions for the return process were complete and made every... See more
Company replied
If there were more stars available, I would give these guys 100. We have purchased the bulk of our stuff from UNS, and not only do they have the best prices and awesome sales, shipping is light speed... See more
Company replied
Verified
We ordered a floatation Ice suit and had it in one day…unfortunately the bids were too big. We were given information on returning them for an exchange. The new bids came and fit perfect. All th... See more
Company replied
Company details
- #1 of 5 best companies in Winter sport Store
- #4 of 78 best companies in Sporting Goods Store
Written by the company
If you are here, you might need new GEAR! Check out the latest and greatest gear and accessories to fit your needs at Up North Sports! We carry a wide selection of snow and ice fishing gear, accessories, Portable Ice Houses, Flip Over Shelters and so much more! We are also continuing to expand on products for Spring/Summer. This includes Pop Up screen shelters, Electric Bikes, UPF Fishing Gear and much more! The staff of Up North Sports prides itself on product knowledge and exceptional customer service. At Up North Sports, our main focus is to outfit our customers with the proper equipment for their needs. Our salespeople won't give you any bogus sales pitches. If we don't have the proper gear for you, we will tell you so, and refer you to someone who does. We offer the highest quality products at great prices, backed by our price match guarantee. If you find the same product listed at a lower price by one of our competitors and we have it in stock, we will match it! Let Up North Sports earn your business, and you won't be disappointed – Just look at our many reviews by our current customers.
Contact info
2000 Division St W, 56601, Bemidji
- 218-444-7669
- sales@upnorthsports.com
- upnorthsports.com
4.9
Excellent
13K reviews
Replied to 87% of negative reviews
Typically replies within 24 hours
Customer service was next Level
Thank you so much for the excellent customer service to all the team, communication and willingness to help me with purchase has extraordinary, super fast communication and response was next level especially with the massive time difference , There is no doubt recommend buying from Up North Sports
Regards
Dave Mc
Date of experience: May 13, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything came quickly
Everything came quickly. One of the fastest services I've seen.
Date of experience: March 04, 2025
Reply from Up North Sports
We're thrilled to hear you received your order so quickly! We strive to provide our customers with a seamless and efficient experience. Thank you for taking the time to share your positive feedback.
Monosuit
I called on a Wednesday to have a monosuit delivered for a snowmobiling trip- promised it would be here in time because they were personally picking it up from their other warehouse. Didn’t end up picking it up, long story short I had no monosuit for a snowmobile trip I had planned and no communication that it wouldn’t be here in time so I could plan an alternative. When I asked what they were planning on doing to make it right the guy had nothing to say other than cancel my order. I am super unimpressed and will never be purchasing from this website again!
Date of experience: February 21, 2025
Reply from Up North Sports
We understand your frustration with the delay in your monosuit. It's disappointing to hear that your snowmobiling trip was impacted due to this issue. We strive to provide timely and accurate information to our customers, and it seems we fell short in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes and communication.
Ordered ice fishing bibs on Saturday…
Ordered ice fishing bibs on Saturday and they arrived on Tuesday in the Twin Cities. Had the lowest price I could find anywhere. Great service. Highly recommended.
Date of experience: February 18, 2025
Reply from Up North Sports
We're so glad to hear you had a positive experience with your recent purchase. We strive to provide our customers with the best possible service and we appreciate your kind words. We hope you enjoy your new ice fishing bibs!
509 Delta V Carbon Commander Fails Miserably
I would not recommend this product to anyone. I have owned 3 other 509 helmets that I have been satisfied with. However, 509 should be ashamed of the Delta V. Three times used, the microphone Frozen, 2 shields failed and the plug for the wire failed. BTW, when the wire fails, the heated shield doesn't work, battery doesn't change and all the systems on the helmets 509 thinks is great, turns off. I spoke to a 509 rep and he explained the helmets is being redesigned. Blamed the plug on cardo and would send me new equipment but felt we would be talking about the same issues 2 weeks later. Way to stand behind a failing product.
Up North tried to help by having me talk with a 509 rep, however when I asked for a full refund 6 days ago, no one will return emails or calls. My experience is terrible.... if you want to pay 900 dollars for a helmet that will never work properly, Delta V is for you.
Date of experience: February 13, 2025
Reply from Up North Sports
We understand your frustration with the Delta V helmet and the issues you've experienced. It's disappointing to hear that your experience with the helmet has been so negative, especially after having positive experiences with other 509 helmets. We appreciate you bringing these concerns to our attention and will share your feedback with the appropriate team.
Been waiting a week for my order to be…
Been waiting a week for my order to be shipped, called CS rep and they said they were waiting on a balaclava from another warehouse. Also live in Alaska and can’t get free shipping on my order of over $100 even through USPS. So much for fast shipping or “UpNorth”
Date of experience: February 12, 2025
Reply from Up North Sports
We understand your frustration with the delay in your order and the shipping cost. We strive to provide fast and affordable shipping options, and we apologize that this experience did not meet your expectations. We appreciate your feedback and will use it to improve our services.
Reply from Up North Sports
Thank you for your kind words! We're thrilled to hear you had a positive experience with our customer service and shipping. We strive to provide excellent service to all our customers.
Verified
Everything was very easy.
Date of experience: December 14, 2024
Reply from Up North Sports
We're so glad to hear that you had a positive experience.
Verified
I had a problem with one of the screws…
I had a problem with one of the screws on my helmet, it was quickly Warrenty and resolved.
Great service
Thanks
Date of experience: November 27, 2024
Reply from Up North Sports
We're glad to hear that your issue was resolved quickly under warranty. We appreciate your feedback and are happy to know you had a positive experience.
Verified
Beware they won’t accept your returns
I ordered a mono suit tried it on it didn’t fit to good when I was squatting so I sent it back they state it was used when it was right out the box.
Date of experience: January 17, 2025
AWESOME!!!
If there were more stars available, I would give these guys 100. We have purchased the bulk of our stuff from UNS, and not only do they have the best prices and awesome sales, shipping is light speed fast, and their customer service is beyond amazing! Customer for life!!!!
Date of experience: January 13, 2025
Reply from Up North Sports
Wow! We're absolutely thrilled to hear about your overwhelmingly positive experience with us. It means the world to us that you've chosen us for the majority of your purchases and that you appreciate our pricing, sales, and speedy shipping. We truly strive to provide the best possible service, and your feedback is incredibly motivating. We're so happy to have you as a customer and look forward to serving you again soon! Thank you for your kind words and for being such a loyal customer. We value your business immensely.
On point, legit.
I decided to order a monosuit one hour before they closed, 2 day fed ex and they literally still got it in the mail same day. Unbelievable, the customer service is unmatched and the fact that I can talk to a real person immediately is so legit. I’ll be brappin around super steezy this sled trip. Okuuuuurrrr xoxox
Date of experience: January 07, 2025
Reply from Up North Sports
Wow, we're thrilled to hear about your amazing experience! It's fantastic that you received your monosuit so quickly, even with a last-minute order. We truly appreciate you taking the time to share your excitement with us. We strive to provide exceptional customer service and it warms our hearts to know we exceeded your expectations. We're so glad you'll be looking and feeling great on your sled trip. Thanks again for your kind words; they mean the world to us! We hope you have an absolutely incredible time.
Verified
Great place to do business with
Great place to do business with. First pair of snow bibs were way to big. Sent back and they sent the size I needed. I ordered to big of the size I needed.
No problems at all.
Date of experience: October 02, 2024
Reply from Up North Sports
We appreciate you taking the time to share your experience. We're thrilled to hear that you had a positive experience with our return process. We understand that finding the perfect fit can sometimes be tricky, and we're glad we could help you resolve the sizing issues with your snow bibs. We value your business and hope you enjoy your new bibs!
Verified
Return was easy and quick.
Date of experience: December 09, 2024
Reply from Up North Sports
We're glad to hear that you had a positive experience with our return process.
Verified
Up north sports was very prompt with…
Up north sports was very prompt with our order we absolutely love the products we order . higley recommend this company.
Date of experience: December 12, 2024
Reply from Up North Sports
Thank you for your kind words and positive review! We're thrilled to hear you had a great experience with our company. We appreciate your recommendation and are committed to providing excellent products and service.
Verified
Items received in a timely manner as…
Items received in a timely manner as described.
Date of experience: December 12, 2024
Reply from Up North Sports
Thank you for your kind words. We are thrilled to hear that you received your items in a timely manner and as described. We strive to provide our customers with a positive experience.
Verified
Great video reviews of products
Date of experience: December 13, 2024
Reply from Up North Sports
Thank you for your kind words! We're thrilled to hear that you find our video reviews helpful. We strive to provide our customers with informative and engaging content to make their shopping experience easier.
Verified
Great price on Great boots
Great price on Great boots.
Shipped pretty quickly and arrived in good condition, and within a day or two of promised date.
Date of experience: December 13, 2024
Reply from Up North Sports
We appreciate you taking the time to share your positive experience. We're glad you were happy with the price, shipping speed, and condition of your boots. We strive to provide excellent service and are pleased to hear we met your expectations.
Verified
Very good website and fast shipping
Very good website and fast shipping. The jacket was competitively priced and very good quality.
Date of experience: December 03, 2024
Reply from Up North Sports
Thank you for your kind words! We're delighted to hear you had a positive experience with our website and shipping. We strive to offer competitive pricing and high-quality products.
Buyer Beware
Made an almost $500 purchase on Dec 2. Received
an email from then stating an additional 3-5 delivery
the next day. I immediately emailed back and asked
with this create an issue with me getting the item for
Xmas. Elena from Up north responded No, we are
making sure all our customers get their packages in
time for Xmas. Dec 15 rolls around still no shipping information I email inquiring. I get an immediate
response saying let me check on this oh it’s shipping
today all in the same email. I paid for express shipping. I get the tracking email it states it won’t arrive until January 2. I immediately email to ask what on earth is this! No response. I call get Austin on the phone who was like meh yea it’s Xmas sorry about that!! Lied and said it was sent usps priority mail. Their website states all packages are usps priority or express or fed ex. No my package went usps ground advantage to save them money, KNOWING they messed up shipping it, took no effort to follow
through on their word of getting it here in time as
they should have. I specifically asked on December 3 will it be here in time if not I will cancel and order elsewhere. All assurances were given! I’ve since emailed twice asking why they were dishonest about the shipping method and when it actually shipped,
zero response! First purchase here and it will be my last! Package to date still not received.
Date of experience: December 02, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.