dewbu.com Reviews 73

Easy to shop website. Very good quality, comfortable to wear. Nice additional accessories like plus in adapter to use instead of battery pack.

Date of experience: March 13, 2025

Initially, the incorrect sized jacket was sent, but they then sent us the correct one. The zipper on the second jacket they sent was broken, but they sent us a new one that works. My husband is happy with the jacket. It’s comfortable, warm, and easy to use. Customer service was prompt to respond when we had issues.

Date of experience: February 14, 2025

Fast and secure shipping. A great value all around. I bought a second battery pack to have fully charged and on standby if the first battery starts to loose its charge which hasn’t been required as of the weighting. The heating elements provide sufficient warmth on the lowest setting and haven’t needed the other two. All in all a great purchase and would recommend to all. My only come would be the non detachable hood. Planning on how to store that tomorrow.

Date of experience: February 10, 2025

The battery doesn't last very long. When it gets down to 95%it won't come on, have to recharge it again.

Date of experience: February 14, 2025

I love both my coats I bought from DEWBU. It comes with the battery pack but I decided to buy a different one because they only last so long with my coat on high. It is longer lasting when you’re not using it or if it’s in light mode, but I always have it on high and need a longer battey run.

Date of experience: February 05, 2025

Great quality products, the jacket and pants keep you extremely warm and fit great 👍 I would definitely buy more Dewbu products!!

Date of experience: January 28, 2025

I received the jacket and it was great quality and just as explained online. I had to do a return for a bigger size and the company was great to communicate with. My exchange was easy and quick. I would purchase from the company again in a heartbeat. Great customer service.

Date of experience: January 20, 2025

This is the third heated coat I’ve ordered. We love them. Great price.

Date of experience: January 04, 2025

Fast. Efficient. Good to their word about 100% satisfaction.

Date of experience: January 07, 2025

The coat is made of good quality material. .The heat in the coat is wonderful. . Absolutely love the coat. I would highly recommend this coat

Date of experience: January 03, 2025

Very refreshing to be helped and taken care of. I didn’t get a battery with my purchase. I was promptly and accurately taken care of. Thank you!!!

Date of experience: December 31, 2024

Received an XL heated jacket for Christmas. Unfortunately it was too small. All I had to do was email Customer Service and ask for an exchange for a 2XL. The process could not have been smoother. I received my replacement within a few days of sending them a picture of my receipt and tracking number. More companies should take lessons from Dewbu’s customer service team. 110% satisfied!!

Date of experience: January 04, 2025

From the prompt and professional way they addressed the initial product issues (stained jacket and missing charger), it's clear the company values both its customers and its integrity

Date of experience: January 03, 2025

Fleece is good but it won't wram too much like Milwaukee ones

Date of experience: December 31, 2024

Great and prompt communication. Dewbu went an extra mile to ship the item on time before my trip. Very pleased.

Date of experience: December 31, 2024

Fast and professional response. Love it when companies response so quickly. They understood my question the 1st time and addressed it right away. I had a question about billing and they got me an answer very quickly.

Date of experience: December 14, 2024

We were a little skeptical ordering anything online these days with all the spamming taking place, but this was a great experience. The website was easy to navigate and place an order from. The communication was quick, clear and clear - we knew that our order was being processed and shipped. Within 5 days the coats arrived. They work as advertised, heating up nicely and having a long battery life for what we need them for. We like that they are not bulky like some coats out there, but have all the heating we expected them to have. Give these a try!

Date of experience: November 25, 2024

Excellent customer service!

Date of experience: December 11, 2024

The jackets are very well made and heat up in the right spots. Temp got down in the single digits the other night on the dock and I was very worried if the jacket would hold up. It did and then some. I was able to keep it on medium the whole night. 5 hour shift.

Date of experience: December 05, 2024

On November 9, 2024 I ordered a pair of insulated pants so that I could have them for Wisconsin Gun Deer Season. As of 12/5/2024 I have not received confirmation of shipment nor have I received them.
My credit card was charged.
I also ordered 3 heated jackets for my grandsons Christmas presents. Surprisinly, they came within last Sunday.
Love my heated jacket so ordered pants to stay warm. Still waiting

Date of experience: November 28, 2024