I like that I can use it for cities I travel to and the variety of tours and things  I can choose to do within my price range.

It was a simple and fast process to put in a claim.

Not being very computer literate, I had some difficulty sending the required photos. However, I succeeded in the end and received the ETA the same day as my application. Excellent service but very expensive.

His guidance in 2024 guided my decision to work with him in 2025.

This is my second review, and I am even more disappointed and frustrated than before. I booked a round trip via Gotogate for two passengers with 12kg baggage included. It was clearly selected at checkout, and I have proof of this from the original confirmation. However, when I did the check in LATAM said there was no luggage included and had to buy it. 

I immediately contacted Gotogate, and their representative admitted the issue. They told me there wasn’t enough time to fix it for the first flight, as I already checked-in, asked me to pay for the baggage myself, and PROMISED a refund. They also claimed they would add the baggage for the return flight – which THEY DID, proving that indeed the luggage was included.

I submitted receipts for $148.68, opened multiple tickets (first #71804234, then #72221937), and sent countless emails. Every time, they reply with vague promises: “We’re processing it,” “someone will call you” – no one ever does.

Now, over a month later, they had the nerve to send me a response saying I never added the 12kg baggage with a fake ticket, which is an outright lie. I sent them all the documentation showing that the luggage was included in the original booking. Yet they refuse to take responsibility and told me the case is closed. I tried to create another ticket but they deny me access to the customer service.

Gotogate is a fraudulent, dishonest company. They sell services they don’t deliver, lie to their customers, and delay or deny refunds even when they’ve promised them in writing.

I repeat: DO NOT BOOK WITH GOTOGATE. You will pay for things you don’t receive and spend weeks fighting with them to get your money back — and likely fail.

Stay away if you don't want to lose money.

Marc was most helpful.   He answered all my questions, listened to what I needed help with.   He was proactive in seeing I needed some updating.   Once he made the changes, he repeated all the changes and additions that he had made.   He was polite, professional and very clear with his explanations of the work he did.

Website offers good prices and is easy to navigate. 

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