I’m extremely frustrated with Airbnb. My friends and I booked a stay in Polperro for July 19–20 with a host named LUCA. The payment was processed, but then the host declined our request because she doesn’t accept ONE-NIGHT reservations—something that should’ve been clearly stated in the listing upfront. Now our money is on hold, and we’re unable to book another place. Most listings are filling up quickly, and we’re stuck. The whole process feels really unfair—if a host needs to approve a stay, that should happen before any payment is taken. Airbnb’s only response has been to tell us to WAIT, which is incredibly frustrating.

Room is well cleaned and was good. Nothibg to complain

Room was € 133,- on the website of the hotel. On my creditcard it was € 212,- service and tax cost extra. Scam Company! Don’t no why this hotel is doing business with them. They one Booking.com Priceline, Kayak, Agoda en Rentalcars.com 

I waited online for 1 1/2 hours. I was given a hotel that I didn't make reservations for. I'm not happy, but I'm going

I booked a property for August during the fringe festival. Was a great deal which now, seems like I should have seen the sign. I contacted the host because there was an issue with putting the booking through and he replied straight away, so everything was great. Then the day after I booked, he messaged saying the place was unliveable due to a roof issue and engineers were brought in to fix it, and stated it would not be ready for guests. No problem, these things happen so that’s fine. But then when I go to cancel the booking, it says if I do this then I won’t get a refund. Money hasn’t been taken out, but does this mean it will still go through regardless? 

So I contacted the host and VRBO support, everyone keeps saying it will be fine but not mentioning whether the money will still be coming off. The host says they can’t cancel the booking on their end, then stops replying. VRBO staff replies are feeling off because at one point, someone writes back saying there was no booking to begin with but the booking is still fine (how can a booking not exist but still be booked?? I am still so confused at this but nvm). I have now written to them through fb, through their legal email, through support, and again through the host. 

This has been the most frustrating experience I’ve ever had and I wish I never went on their website. I feel like this is a scam to get you to book. I have had no proper response to this matter and there is no sense of urgency, not to mention it just seems like staff don’t know what’s even going on. It is completely shambolic for a business, not to mention unprofessional. This is one of the worst experiences I’ve had with a company for booking accommodation. Avoid at all costs! 

Cute house, clean, comfortable, great location

Our stay at Storey Lake was perfect. Everything was clean and tidy. The apartment had all the amenities. My family loved it and we will definitely return. Score 1000.

I was disappointed that most owners I contacted did not respond. I’m even more disappointed that this company does not allow you to cancel your membership online. They instead use non customer friendly procedures that have you playing the email support game. This is anti consumer & designed to hook people into having subscriptions they pay for year after year while never using them. 

Laurel Mountain Retreat is a two level cottage wonderful view with beautiful gardens and Mountain View’s. Kitchen/ dining room living room/ jacuzzi/ back porch/ front porch/ washer and dryer/ heater and air conditioner so just lovely. We sincerely enjoyed the July 4th fireworks/ lake junaluska/ and touring Tennessee   Restaurants were delicious

Easy to find rentals and priced better than the big national competitors.  

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