Verified
I've used ShipGo about 10 times in the last 2 years and my luggage has always arrived on time. Never a problem. There is always an actual person to speak with on the phone, which is a plus.
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Verified
Good, clear phone and email communication. Easy to make changes if needed. Reliable pickup and delivery with no damage to suitcases. Really love getting those pre-completed transit tags and ties!
Verified
You can track your suitcase throughout its travel. Very reliable service, I use it often with no problems or delays.
Verified
Super easy and efficient!! I was a bit nervous given it was our first time using the service. Communication was very good. DHL person very knowledgeable when we dropped off our bags. And tracking / c... See more
Company details
- #1 of 1 best companies in Serviced Accommodation
Written by the company
At ShipGo, we believe in delivering an awesome travel experience for our customers. We’re able to achieve this because of our dedicated team. We strive to make your trip as seamless and enjoyable as possible. From our white glove door-to-door delivery to our complimentary luggage insurance, you can have the peace of mind that your luggage, golf clubs, skis, snowboard, bikes and other sporting equipment will arrive safely. We take care of the hard work so you can get back to what’s important, your journey.
ShipGo
Written by the company
- We Are Committed To Our Customers!
- It is our mission to make your travel experience hassle-free and enjoyable. With our dedicated customer service team, we ensure the highest level of service from the time your luggage is picked up until the time your luggage is delivered.
- We Ship More Than Just Luggage.
- Need to ship your golf clubs, skis, snowboard, bike, trunks, boxes, or other sporting equipment too? Not a problem, ShipGo will pick your bags up from the comfort of your home, business, resort, hotel, country club, ski lodge, and cruise port and deliver them straight to your destination. For a quote, visit www.shipgo.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contact info
324 Datura Street, Suite 400, 33401, West Palm Beach, United States
- (800) 710-0826
- customersupport@shipgo.com
- shipgo.com
4.8
Excellent
3K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
Verified
Highly Satisfied
Super fast service. Straightforward and great customer service.
Date of experience: July 03, 2025
Verified
Fast! Feasible! Fantastic!
We shipped our bags on Friday in Italy and they were in Denver on Monday. Fabulous experience.!
Date of experience: June 27, 2025
Verified
ShipGo is Reliable
I've used ShipGo about 10 times in the last 2 years and my luggage has always arrived on time. Never a problem. There is always an actual person to speak with on the phone, which is a plus.
Date of experience: July 02, 2025
Verified
You can track your suitcase throughout…
You can track your suitcase throughout its travel.
Very reliable service, I use it often with no problems or delays.
Date of experience: July 01, 2025
Verified
Always dependable and timely.
Date of experience: July 01, 2025
Verified
Pickup and delivery of bags were on…
Pickup and delivery of bags were on time. Saves me lots of hassle when I travel.
Date of experience: June 30, 2025
Verified
Excellent
Excellent! Shipment arrived ahead of schedule. Love the ShipGo service!
Date of experience: June 28, 2025
Verified
5+ stars
Easy to use, arrived early, perfect service - would give more than 5 starts if possible
Date of experience: June 17, 2025
Verified
Effortless travel
This service made our trip effortless! It was so easy to get through airports without major luggage and our luggage was waiting for us at our destination.
Date of experience: June 21, 2025
Verified
My experience with ShipGo was seamless
My experience with ShipGo was seamless. I completed the online process, received my shipping label, prepared my suitcase for shipping (I shrinkwrapped it), Fed Ex picked up and it arrived at my destination a few days ahead of schedule.
Date of experience: June 19, 2025
Verified
Verified
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Verified
Super easy and efficient!!
Super easy and efficient!!
I was a bit nervous given it was our first time using the service. Communication was very good. DHL person very knowledgeable when we dropped off our bags. And tracking / communication / delivery was flawless. Will def use this service again!
Date of experience: June 11, 2025
Verified
Super convenient and easy shipping experience
This company is amazing. It’s so easy to prepare your package- just fill out a short form, print your labels, package it up and you’re done! It’s also a good deal. I’ve sent a 50lb box full of baby stuff to my brother across the country and another 50lb box to my friend in Singapore. Both arrived in only 3 days!
Date of experience: June 14, 2025
Verified
Everything went just as advertised
Everything went just as advertised. The only issue I had was that I did not know I needed a luggage tag. I ended up making one with the label and tape (sort of like the baggage tags the airlines used.) I plan to use this service again. It was very convenient since I did not want to travel with a large bag.
Date of experience: June 13, 2025
Verified
Great experience
Good, clear phone and email communication. Easy to make changes if needed. Reliable pickup and delivery with no damage to suitcases. Really love getting those pre-completed transit tags and ties!
Date of experience: June 13, 2025
Verified
Prompt service
Prompt service
The luggage was picked up and delivered on time!
Date of experience: June 12, 2025
Verified
Easy and efficient. Will continue to use Ship go
Easy and efficient. Got a 20% discount and bag got to destination ahead of schedule
Date of experience: June 10, 2025
Verified
It was flawless
It was flawless! Easy breezy with the most professional, competent and pleasant agent. She’s an asset to your company!
Date of experience: June 10, 2025
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