The Tour Guy Reviews 2,305

TrustScore 5 out of 5

4.8

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers particularly appreciate the locations visited, highlighting their beauty and cultural significance. Many reviewers also recommend the tours, emphasizing the holidays spent with the company and the value for money that they offer. Guides like Christina, Francesca Romana, Marco, Gaia, Erturk, Nico, Fabricio, Federica, Giai, Serena, Nicole, Roberta, Philippe, Maria, and Anna are frequently mentioned for their knowledge, friendliness, and ability to engage with both adults and children. Consumers consistently praise the guides for providing insightful information, keeping the tours organized, and ensuring a smooth and enjoyable experience. The positive comments underscore the guides' passion for the locations and their dedication to making the tours memorable. However, there is mixed feedback regarding the booking process, indicating some inconsistencies in customer experiences.

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Rated 5 out of 5 stars
Verified

Our guide was a native of Firenze (Florence), extremely smart and knowledgeable. He was able to put the sights in context. Although there were many tours of “David” his tour made a truly inspiring and... See more

Rated 5 out of 5 stars
Verified

Michele was an EXCEPTIONAL guide -- an encyclopedia of knowledge on the Vatican and he shared information virtually non-stop the entire 5-hour tour. It wasn't until we had tours later in our trip wit... See more

Rated 5 out of 5 stars
Verified

Amazing history that will never be forgotten. Stephen was so funny and loved that he cared about the archaeological site. He picked up any scattered garbage that he encountered which was admirable.... See more

Rated 5 out of 5 stars

This is a great experience for a private tour. The fact that transportation is included is a total gamechanger. Once you get to Murano you get a unique opportunity to witness a trade that has been... See more


Company details

  1. #30 of 78 best companies in Tour Operator
  2. #67 of 204 best companies in Travel Agency

Written by the company

Your vacation is sacred, and we exist to make it more memorable. We at The Tour Guy, parent of The Roman Guy, offer an array of top-rated tours, activities, and recommendations designed to enhance your trip and make planning easier. From skip-the-line access at world-famous landmarks to hidden gems curated by local experts, we help you experience Europe like never before. To make your travels even smoother, we provide expert travel tips, insider recommendations, and seamless booking for must-see attractions across Europe’s top destinations. We like having “guy” in our name because it reinforces that we aren’t just a company—we’re a team of passionate and friendly people who love culture, history, and food! We create and source unforgettable experiences for travelers, always with top-notch customer service and a personal touch. We sell our own tours as well as carefully selected “partner tours” led by passionate guides who share our vision. And by the way, while we’re The Tour “Guy,” our team is a mix of guys, gals, and they's who are all just people.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 91% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

We booked the Rome in a day private…

We booked the Rome in a day private tour for our group of 10 people. Our tour guide was Enza Broccoli and she was fantastic. She kept our group of 6 adults and 4 teens engaged and answered all the questions we had. She also gave a wonderful suggestion for a place to eat lunch for our large group. It was a highlight of our time in Italy.

Date of experience: June 29, 2025

Rated 5 out of 5 stars
Verified

BEST Tour Guide Ever

Michele was an EXCEPTIONAL guide -- an encyclopedia of knowledge on the Vatican and he shared information virtually non-stop the entire 5-hour tour. It wasn't until we had tours later in our trip with other tour companies that we realized how fortunate we were to have Michele with his native English. We completely understood everything he said, which I cannot say for our other tour guides. Michele set the bar high!

Date of experience: June 20, 2025

Rated 3 out of 5 stars
Verified

Good tour, need some improvements

The tour guy asks us to be there 15 minutes, but no one from Tour guy was there 15 minutes before the tour. Also during the tour, please don’t make people stand for a long time- during story time. Make people sit if possible or keep moving. Also provide proper guidance for exit. These are the things for improvement. The tour was good.

Date of experience: June 23, 2025

Rated 5 out of 5 stars

Murano and Burano Private Tour Experience

This is a great experience for a private tour. The fact that transportation is included is a total gamechanger. Once you get to Murano you get a unique opportunity to witness a trade that has been around for several centuries. The gallery in this place is really impressive and you can even get a few one of a kind pieces of you like.

Once you go to the island of Burano you experience true Venetian life when you visit the lace makers which is another tradition unique to this place. In the tour in Burano you have a chance for free time to explore a bit and you can find the best Gelato in the world in the main Piazza. We also visited the San Martino cathedral which was a bonus for our visit.

Claudia our guide was great in engaging with my teenage son with the history side and she made the tour fun and interesting for him. She gifted us a picture book with all of the places we saw and some other to consider to visit on our own.

Date of experience: June 26, 2025

Rated 5 out of 5 stars

Our tour guide was absolutely amazing

Our tour guide was absolutely amazing! Right from the very beginning, she was incredibly focused on our personal and individual needs. She went out of her way to track down a Band-Aid for my 11-year-old daughter who got a blister on our walk to the tour. She also tracked down a hat from somebody who had left it at the top of the Doja Palace. She was passionate well-versed in every single questions we asked and was a joy to listen to. Our tour was incredibly hot, and she gave us multiple opportunities to stand in the shade and to work through the difficult conditions. I would highly recommend her to any guest coming to Venice!

Date of experience: July 05, 2025

Rated 1 out of 5 stars
Verified

Due to circumstances out of our control…

Due to circumstances out of our control due to airlines at last minute, I called the tour company and asked for a refund or another tour. They would not do anything to accommodate us. I would give zero stars, but not an option I lost $726. I would not use this company. I was just asking for a little compromise and then they asked me about purchasing another tour!!!!

Date of experience: June 27, 2025

Rated 5 out of 5 stars

Christina our guide gave a lot of…

Christina our guide gave a lot of inputs all along the trip and made the trip flawless. Special thanks to her from our family. We had lot of insights about Venice, Murano and Burano. The glass factory was a great experience. Christina gave clear directions as to how to go around the place and what to look for in both the places. Thank you for a pleasant outing.

Date of experience: July 04, 2025

Rated 5 out of 5 stars
Verified

Our guide was a native of Firenze…

Our guide was a native of Firenze (Florence), extremely smart and knowledgeable. He was able to put the sights in context. Although there were many tours of “David” his tour made a truly inspiring and unforgettable experience among all the crowds. Thank you!

Date of experience: June 26, 2025

Rated 5 out of 5 stars

Christina information, fun & humor.

Christina provided so much information and stories about Murano & Burano. She was very efficient at guiding our smaller group and answering questions with fun & humor. Our family enjoyed both the glass artists and lace making. Highly recommend for a lovely morning tour.

Date of experience: July 04, 2025

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