Been super satisfied so far but tbf this is my first time using for a visit - Great price and apparently will get some cashback, reserving the 5th star for later after a repeated use of the app ????

Awful company. Booked a campsite for my kids and I. Thought we were going direct with company. When I realised the mistake I had made, I cancelled within seconds, and contacted them. Now, due to their cancellation policy, we are hundreds of dollars out of pocket, no refund and no holiday. Disgusted at my treatment. This Single mum of 4, does not have $900 to throw away??. A little bit of empathy or kindness or understanding, would’ve been nice 

Easy to navigate. Good photos of rooms/view. Good descriptions of rooms. 

I waited online for 1 1/2 hours. I was given a hotel that I didn't make reservations for. I'm not happy, but I'm going

We have been stuck at the airport for three days with no alternative flight and no refund!

Our flight was cancelled three days ago, and BravoFly has not responded to any of our attempts to contact them — no reply to emails, no support through live chat, and no one answers the phone.

?? If the company responds to my husband’s case today, I will update this review and thank BravoFly publicly.  
But until now, all we have received is silence and frustration

She was very welcome and patient July 6th

Avoid booking through this company if at all possible. I used them for several years and spent a lot of money with them and generally had good service. If something went wrong they had your back and tried to find a fair option between you and the hotel. Not anymore. I booked two reservations through them in another country, for two different weeks. Both times I showed up the hotel said there was something wrong with my reservation. The second time, the hotel marked me as a no show (which I didn’t know when I was checking in) and also had me pay in person. Then hotels.com charged me for being a no-show 3 weeks later. I am now going to pursue a chargeback after going back and forth with them and the hotel. Not sure if I’ll lose any rewards points I have with them, but honestly, don’t really care to ever book a hotel with them ever again if I lose them. It’s extreamly hard to get someone to talk to there as they have no number, the agents will just try to chat with you, and most don’t understand the problems people are having. Then they will constantly say they can’t reach anybody at a hotel and you are stuck dealing with a hotel. Going forward, I’m just going to book with big chains unless the hotel seems to have good service. This is sad because there are a lot of good hotels that aren’t part of chains, but it’s not worth the headache in most situations and hotels.com bad customer service model.

I booked 1 night at Disney Dolphin hotel for standard rm last night.  Rate was listed as $222.00 but the end total - not including $50.00 resort fee- was for $390.00. Called today to cancel and was told it was non-refundable.  Never saw this on info until I read the confirmation.  I never book non-refundable hotels. Called guest services and no refund available. Better rates and refundable til 24hrs before checkin on Marriott website with full disclosure at Marriott. This appears to be a scam operation.

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