While I appreciate the opportunity to watch the video on the secret ingredients, for whatever reason I needed to cancel my order. I reached out to customer service and they were on top of my request. Within almost the same day I received my refund. Thank you to the virtual assistants.

Great variety of designs to choose from.  Super fast shipping.  Awesome quality.

I posted an item, ensured Its in a double lined solid box, all items are 5 layers of bubble wrap and thick cardboard layer around each item, with bubble wrap and void fill around the fill the box. VINTED YET AGAIN REJECTED THE CLAIM! Its not the first time its happened 5 or so times in the last 12 months and I post around 100 items a month.

IF THIS IS NOT ENOUGH PACKAGING I DONT KNOW WHAT IS. I really think Vinted just decline to save them on money. They should be ashamed and it means I get to write another bad review and show all these conversation to other Vinted customers. POOR POOR SERVICE YET AGAIN.

Easy to use site.  Product arrived in good time.  Very happy with overall experience.

Great site easy and fast selling and buying 


I bought a JUHOR DESKTOP MEMORY 16GBX2 through the Aliexpress choice tab. I received the product with defects and decided to return it. Aliexpress approved the return and sent me the return address, saying that I would have to pay for it myself and that after everything was approved they would reimburse me the return shipping fee in the form of a coupon.
I returned the product within the requested time frame. The product was delivered to the recipient and was accepted by the seller in less than 15 days according to the tracking code (showing the entire route).
The 30-day period passed and the dispute page said that I had to show proof of return. I sent all the authentic documents informing the Waybill (Airway Bill) with all the details of the return such as:

Order number: 8200524525688137
Tracking number: RR140861964BR
Weight: 0.200 kg
Return delivery address:
Qui sheng 00852-93065529
FLAT E, 5/F, BLOCK 2, VIGOR INUSTRIAL BUILDING, 49-53 TA CHUEN PING STREET, KWAI CHUNG
CN 999077 KWAI CHUNG NT HongKong

And a video showing me packing the product and returning the product to the post office, including the weight on the scale and informing the correct address and details of the return.

Two more days have passed since the dispute and Aliexpress simply denied all the official invoices from the post office and payment of the return shipping fee.
I decided to file an appeal on the dispute page. And again everything was denied.

Aliexpress says that I need a signed proof of delivery with the address, but this information was never given to me before returning the product. The post office does not have the option of requesting proof of delivery in the economy shipping section.

Now I am without the product. I am not getting a refund for the return shipping fee (which should be paid by the seller) and I have not received any response from Aliexpress. Even though I followed everything the platform's attendants told me to do, Aliexpress did not refund me and still kept the product.

All the shipping details are on the tracking number page itself and should serve as proof. After all, it is the route of the object and says that everything arrived safely at the location.

Did not allow me to change shipping preferences. Also, auto-ship club was not of interest

Placed an order for AirPods using Airmiles voucher. Received a call saying not in stock (despite them still showing as available on the website at the time and now 9 hours later) Have still not received a replacement for the 500Aed voucher or the credit card payment. Customer service are unhelpful saying it could be 10 days and chat will not allow you to speak to a human. No reasons given for why the order was cancelled. No offer of any help, no understanding or apology from this company. Disgraceful customer service. Will never order from them again. 

Loved the product, but shipping took a day longer than expected. Still very happy overall

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