It’s been easy.. the hardest part was trying to decide what I needed 

This is a follow-up to my original review (order 8200097779535951, case ID 2053805203282373), reposted because I want the full picture in the open and transparent.

This response from AliExpress is completely out of touch with reality.

You're saying you're "investigating" — but here's the thing: the case already was escalated internally, and all evidence already was submitted and accepted by your own company.

Let's get this straight, publicly and openly:

Order: 8200097779535951

Case ID: 2053805203282373

Support Agent: Eula (human agent who understood the issue)

Problem: Product was faulty when received, stopped working after being used several times

Evidence supplied: 5-piece video evidence, screenshots, seller messages, tracking, legal details

In brief what happened:

Seller asked that the dispute be closed, informing me he would send return address from Brazil

He only sent the address when the dispute had expired, rendering me unable to reopen the case

I got a minimum of 6 emails from AliExpress, each of which had dead links — worse yet, with the wrong order number (9545951 instead of 9535951)

Your representative Eula promised that I was whitelisted so I could reopen the dispute, but even then, nothing was resolved, and no reactivation took place

I got a directive to wait for 48 hours — it's been weeks now with no real solution

And to add insult to injury, in your email on 06/07/2025, you even bungled an internal system note:

"Note: add dispute white list succeeded. Please guide buyer submit directly. If buyer reply cannot open, then send the link to buyer."

That clearly illustrates:

You did whitelist my account

You were aware that the links could still not open

And instead of submitting the refund manually or fixing the system, you just sent more defective links

So don't pretend like you're investigating.

You've got the facts. You admitted the seller's fault. You took it up the ladder. You checked and double-checked.
Now you're just stalling — waiting for me to give up.

Let this post stand as a permanent public record of how this platform treats customers who follow every rule, present every evidence, and believe in the system.

I'm not giving up.
This case is still pending on: Trustpilot, Reclame Aqui (Brasil), X/Twitter and any other platform necessary until the refund is fully made.

Iron on logos for work shirts. Vivi made it very easy and was extremely attentive. Delivered quicker than advised. Under promised and over delivered. V happy.

I couldn’t be happier with my purchase - I had an idea for a very specific birthday gift & TeePublic made it happen, perfectly customized & arriving with time to spare (I’m in Canada, so extra happy about this!). I was also happy for the chance to support a small business, & will definitely buy from the site again. Thank you! 

Awsome quality im a GLD member only place I go to get my jewelry

Showed up on time. Friendly and very efficient. Definitely recommend.

Shipping wasn’t that long of a wait and it was easy to buy love the website also everything isn’t to expensiveee!

Man what a great owner I sent 5 sol for 4.87 site balance and man was the withdrawal fast, and I got my items trusted and I love this site def would be buying again

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