DiscountFilters.com Reviews 13,778

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the company's prices, delivery service, and the ordering process. Consumers also appreciate the high quality and effectiveness of the products. Many reviewers highlight the convenience of finding the filters they need on the website and receiving them promptly. People also value the company's customer service, noting positive experiences with returns and issue resolution. Some reviewers appreciate the reminder emails for filter changes and the overall ease of managing their filter needs through this company. The consensus is that the company provides a valuable service with reliable products and excellent support.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Invited

I had a filter that was supposed to fit my fridge. it would not lock in, so I called Discount filters and they made it possible for me to buy the Samsung brand at a great discount, and they gave me a... See more

Rated 5 out of 5 stars
Invited

I have been using Discount Filters for over 10 years for all my filter needs. Always in stock, great quality, good pricing. If they need a negative, it's maybe too many reminders through emails, but... See more

Rated 1 out of 5 stars

USPS CANNOT DELIVER ANY ITEM ON TIME. It's been in Georgia for several days. By the time Memphis holds it a few days, I might get in a week or 2! You need to warn customers when you send by USPS ,... See more

Company replied

Rated 5 out of 5 stars
Invited

Great service team. I had a concern regarding the appearance of a replacement fridge filter and their response was immediate and clearly explained. They assured me that it was the right filter and not... See more

Company replied


Company details

  1. #7 of 8 best companies in Air Filter Supplier
  2. #68 of 123 best companies in Online Marketplace
  3. #8 of 12 best companies in Water Filter Supplier

Written by the company

DiscountFilters.com is staffed by homeowners just like you. We know buying replacement air, furnace, and water filters for your home or business can be a challenge, especially if it's your first time. Finding the proper filter that meets your personal and financial needs is crucial to being satisfied with your purchase. At DiscountFilters.com, we understand. That's why we keep our inventory large and our prices small with fast, free shipping on orders over $50 and free returns on all products.

Affordable, High Quality, USA Made Air & Water Filters, Delivered Free to Your Door!

Written by the company

DiscountFilters.com offers the highest level of service and guarantee in the business.
Committed to our customers, DiscountFilters.com strives to provide the best products, at the best price, and with the best service. We back all of these claims with a guarantee, and do all of this while making the majority of our filters in the USA. We want to provide the best experience, from shopping, to delivery, to product quality and overall satisfaction for each and every one of our customers. Thank you for shopping with us!

100% Satisfaction Guarantee

1 Year, No Questions Asked, Hassle-Free Guarantee. Free Shipping & Free Returns!

1 Year, No Questions Asked, Hassle-Free Guarantee. Free Shipping & Free Returns!
At DiscountFilters.com, customer satisfaction is one of our main priorities. We care about you and want to help you achieve your goal of maintaining a cleaner, healthier lifestyle. DiscountFilters is committed to ensuring your satisfaction by offering the best level of customer service possible. If you aren't satisfied with your purchase for any reason, you may return your item via guaranteed free return shipping for a full refund.

Our Purchase Guarantee Program Includes:
• $1,000 Purchase Guarantee:
Don't like a product you purchased from us? We offer a full refund of amount paid if our product doesn't meet your standards, up to one year from the date of your purchase.*
• Free Return Shipping:
We offer free return shipping on any items you may find unsatisfactory. We will provide you with one prepaid shipping label via email to return your order to us. You can return your orders up to one year from the purchase date.
• Lowest Price Guarantee for 90 Days:
If a product you purchased from us drops in price within 90 days of your purchase, we will refund you the difference.**

*Not to exceed $1,000.
**Redeeming price drops must take place on DiscountFilters.com. We do not match prices from competitors. In order to receive the published retail price difference, you must have your order #, order confirmation email and proof of the lower price as advertised on our website. Not to exceed $100.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
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1-star

Replied to 77% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

USPS CANNOT DELIVER ANY ITEM ON TIME

USPS CANNOT DELIVER ANY ITEM ON TIME. It's been in Georgia for several days. By the time Memphis holds it a few days, I might get in a week or 2! You need to warn customers when you send by USPS , so we can buy from another supplier!

Date of experience: July 08, 2025

DiscountFilters.com logo

Reply from DiscountFilters.com

We appreciate you bringing this delivery issue to our attention. We're sorry your order has been delayed and that the current delivery time is unsatisfactory. We'll review how we can better inform customers about shipping options to improve their experience.

Rated 5 out of 5 stars
Invited

Making it right

I had a filter that was supposed to fit my fridge. it would not lock in, so I called Discount filters and they made it possible for me to buy the Samsung brand at a great discount, and they gave me a coupon that was equal to the price of the filters that would not fit. We bought one at Lowe’s as they had to ship them to us, but they got her about a week later and are the exact match to the filter we bought at the big box store. Now that’s customer service!

Date of experience: July 06, 2025

Rated 2 out of 5 stars
Invited

The filter were bend up badly

The filter were bend up badly

Date of experience: July 03, 2025

DiscountFilters.com logo

Reply from DiscountFilters.com

We appreciate you bringing this issue to our attention. We would like to assist you with your issue, so we will reach out to you directly from our customer service portal via email.

Rated 5 out of 5 stars
Invited

Prompt and Thorough Service Team

Great service team. I had a concern regarding the appearance of a replacement fridge filter and their response was immediate and clearly explained. They assured me that it was the right filter and noted that it could be returned within a year if it didn’t work for me.

Date of experience: July 01, 2025

DiscountFilters.com logo

Reply from DiscountFilters.com

We appreciate you bringing this issue to our attention. We would like to assist you with your issue, so we will reach out to you directly from our customer service portal via email.

Rated 2 out of 5 stars

Water filters brake inside refrigerator

Last two (2) water filters broke inside my Whirlpool (French door) while inserted; so water was all over the refrigerator & kitchen floor, before I could shut water off. 1st one broke Dec 17,
2024; the 2nd broke June 9, 2025 with les than 6 months of use. Company has good price, service & delivery; however quality of my filters is now questionable. Perhaps a redesign would eliminate body separation at the top of filter

Date of experience: June 09, 2025

DiscountFilters.com logo

Reply from DiscountFilters.com

We appreciate you bringing this issue to our attention. We would like to assist you with your issue. Unfortunately, you did not provide enough information for us to identify you. Please give us a call at 888.407.5688 and we will be happy to assist!

Rated 4 out of 5 stars
Invited

First time Buyer

I did not like putting it together. Would prefer one just to slip in. The filter that I changed out seem to capture dust very well so hope the one I put together works as good.

Date of experience: June 28, 2025

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