Vinted COM Reviews 16,833

Lots of scammers , very poor customer service. They ban accounts as they please. Even the agents are having a lack of logic , i take rewarding the scammer is what they are advised to practice?

Date of experience: July 06, 2025

I sold an item to a buyer, the delivery person marked the item as not being able to deliver to the buyer and that it was being returned to me, however I never received this return and a few days later the buyer told me that she had in fact received the item. The transaction got suspended and the money is still being held from the buyer and I am still waiting to receive payment despite being in contact with Vinted about this for a month

Date of experience: June 13, 2025

I sold a brand-name jacket on Vinted worth over 300 EUR. The buyer received the correct item, then lied and claimed I sent a t-shirt — a classic item swap scam.

I reported it immediately through the app dispute system, expecting Vinted to investigate. Instead, they manually canceled the order, kept my 200 EUR, and then permanently banned my account without warning or explanation.

I never received an email. I was blocked from accessing the chat. My balance was reset to 0 EUR. No ability to appeal, no evidence reviewed, nothing. I contacted their legal team and consumer protection bodies — they still ignore everything.

Vinted protects scammers and punishes honest sellers. This is not just bad service — it's complicity in fraud.

I have now filed a complaint through ECC Romania, ECC Lithuania, and under the Digital Services Act (DSA). If you care about your money and your safety as a seller, do not trust Vinted. This platform is broken, and support is non-existent.

I have full proof of what happened and will escalate legally.

Date of experience: July 06, 2025

I started using Vinted last month to sell items.
I listed over 80 items and was excited to reach more customers.
Last week, a buyer purchased several items. A few days later, she claimed that one of them arrived broken. I was very surprised, as I had wrapped everything extremely carefully. From the photos she sent, it looked like the package had been ripped open. Still, I understand that things can happen during shipping, so I immediately offered to send a replacement of the exact same item.
She reported the issue to Vinted. Then, Vinted decided that I hadn’t packed it properly, canceled the transaction and allowed the buyer to keep the undamaged item as well, completely for free. Unfortunately, Vinted didn’t protect my rights at all in this situation. Of course, I wouldn’t expect payment for the damaged item, but I was shocked that they didn’t pay me for the perfectly fine item.
The most expensive item in the order was undamaged, and the buyer never responded to my messages asking her to either return it or pay for it. She saw the messages but chose to ignore them and clearly felt entitled to keep the item for free. This behavior made me wonder whether she had planned it from the beginning.
I contacted Vinted several times, explaining that I had fairly offered a replacement and simply wanted the other item returned or paid for. Every time, I received a generic response saying the decision was final and that they could not help.
I’m extremely disappointed. I lost both the item and the money, and all the effort I put in went to waste. Vinted’s current policy can easily be exploited by dishonest buyers. What’s to stop someone from buying multiple items, damaging one on purpose, and keeping the rest for free? Isn’t this against UK consumer protection laws?
After this experience, I’ve completely lost trust in Vinted and will not use the platform again.

Date of experience: July 04, 2025

Absolutely Disgraceful – A Safe Haven for Scammers and Thieves
Vinted has proven to be a completely unreliable platform that protects dishonest buyers while offering zero support to honest sellers. I sold an item to a buyer who falsely claimed postal damage. Despite providing clear photographic evidence of proper packaging and condition, Vinted rushed to refund the buyer without any proper investigation and allowed them to keep the item without returning it.

Their courier partner, Veri, should also be held responsible for this mess – yet both Vinted and their carrier dodge accountability and keep repeating empty apologies instead of taking real action.

This platform has become a safe haven for scammers and thieves, enabling fraudulent claims and offering sellers no protection. Avoid Vinted at all costs if you value your money or your time.

Shame on Vinted for encouraging this kind of dishonesty.

Date of experience: June 24, 2025

I have no idea what is going on with Vinted, the customer service is APPAULING! I had never used it before but decided to create an account about 4 months ago. I was on the website for one evening. I browsed some items but did not post or sell any content, I did not buy anything or contact any sellers....I simply looked, then came off.
When I returned to the site, I discovered my account had been BLOCKED. I thought that was very strange and must be a simple mistake, as I know I did nothing wrong, so I contacted Vinted to ask them why my account was blocked and to please un block it. They replied saying I had broken their terms so my account was blocked. I was still completely baffled, so read through their terms which confirmed my original thinking - I had not done anything wrong. I contacted them again, explaining this and got a response saying they've reviewed my message but have decided to keep my account blocked - absolutely baffling.

I contacted them a third time, asking for proof and to be specific about what terms I had broken. I got a reply back with no specifics just that they acknowledge that I don't agree to their decision but my account will remain blocked.

I do not usually leave bad reviews but my experience has been so bad and made no sense, that I had to warn others.

Poor, poor, poor business. Completely unreasonable, unusable and a waste of time.

Date of experience: July 01, 2025

Something is not going well with vinted... I have posted for over a month sandals from Hermes, bought them from my local Hermes store, with photos including the receipt, the serial number etc...
When i reduced the price for 20€ the site deleted my ad because they think that they must not be authentic and threatened me that if i post again a not authentic product they will delete my acount. Madness!!

Date of experience: July 04, 2025

Worst customer support I’ve ever received. Ordered an item from a seller. Seller had problem downloading the delivery label. Both myself and seller tried to contact support on numerous occasions. We got told by Vinted a handful of different excuses and could not elicit any solution or timeframe for solving the problem. After trying to sort out over 8 days later, Vinted suggested that the seller cancel the order and reloads it again to original buyer. So the order was duly cancelled and reloaded and the original buyer bought again. But still no shipping label could be produced, this time the message stated ‘Shipping label cannot be produced due to possible Fraud’. Went through the torture of contacting customer support once again. The only suggestion was to cancel and reload order! I’d already paid for this order twice and waiting for refunds. I won’t be using Vinted again, not worth the heartache and mental stress.

Date of experience: July 03, 2025

Sellers can behave completely arbitrarily. Vinted does not respond to customer feedback. Trash platform. Full of rubbish.

Date of experience: June 24, 2025

Username: aysalt
Buyer’s Username: sabbzz.x

I’m writing this review out of deep frustration and disappointment with how Vinted handled a recent transaction dispute.

I’ve just received a message saying the buyer, sabbzz.x, has been refunded — but what about me? Why am I the one losing money in this situation?

The item in question was securely wrapped not once, but twice, and I even provided clear photo evidence to Vinted showing how carefully the parcel was packaged. On top of that, the parcel’s weight should easily confirm that the item — a handbag — was inside.

Yet, Vinted refunded the buyer based solely on photos that they submitted, without providing me with any objective proof that the parcel arrived damaged, opened, or empty. I even asked Vinted to provide Evri’s delivery photo, as they normally take one when delivering parcels. Shockingly, I was told Vinted doesn’t have access to those photos and that I would need to investigate with Evri myself.

How is this fair to sellers?

This puts all the responsibility and risk on the seller, while buyers can simply claim an item was damaged and receive their money back — even when there’s no third-party proof to support their claim.

I genuinely believe this buyer is being dishonest to get a free item. I’ve sold over 200 items on Vinted without a single issue until now. I’ve always packaged items with care and followed all guidelines. It’s incredibly discouraging to be penalised for doing everything right.

Vinted, I ask again — please look into this properly. At the very least, your system should allow sellers access to delivery proof from couriers, or you should not finalise refund decisions based only on one-sided buyer claims.

Sellers deserve better protection.
This experience has left me seriously questioning whether I’ll continue using the platform.

Date of experience: July 03, 2025

This review was generated by AI (ChatGPT) after I provided a detailed description of my experience. I believe in transparency about AI-generated content.

Now onto the facts: Vinted’s customer support is a joke.

After multiple attempts to resolve an issue with a package that never reached the buyer and then got stuck for weeks in the courier's warehouse, I was met with nothing but useless, copy-pasted responses. I told them repeatedly that I’d be leaving town and wouldn’t be able to receive the returned package — they ignored that entirely and kept throwing the same scripted “wait 25 business days” policy in my face like it was sacred law.

The buyer only had 3 days to pick up the item — yet when it was supposedly being returned to me, it sat in some Hungarian warehouse for three weeks without moving. This is not just bad logistics, it's a complete lack of process logic. And the kicker? They had the nerve to say, “Unfortunately, this has to be our final decision.” Translation: we don’t care, we won’t do anything, good luck.

It’s pretty clear that either I was talking to a bot or a support rep forced to behave like one. And if they were real? I honestly feel bad for them — imagine having to reply to real human frustration with soulless policy scripts.

Vinted is fine — until something goes wrong. And when it does, they vanish behind bureaucracy and canned replies. My trust in the platform is completely gone. Sell somewhere else.

Date of experience: July 02, 2025

If I could give 0 stars I would! 0 seller protection. I am completely horrified at my latest experiences with Vinted. 2 buyers were able to report items as “significantly not as described” - simply because they did not like the way the item fit. I only received automated responses via the app help centre - and 0 support. Nobody from Vinted reviewed the message threads with the buyers, which clearly showed that the issue was simply them not liking the item. I used to be an avid fan and user but have lost 100% of trust in this platform as a seller. I DO NOT RECOMMEND.

Date of experience: July 03, 2025

My user name is little_mex I shared my referral code to my partner who uploaded and sold items , I met the criteria and vinted agreed I met the criteria but then in another message Samuel to me it is disappointing when things don’t go my way and I won’t get a voucher when I queried where my referral voucher is? Really concerned about Vinted. It’s good when good but when something goes wrong they just sent automated bot messages and are against their own terms and conditions. I have a very big social media platform of people who follow my outfits and trends hence my sales are great with vinted but I will be sharing this experience for sure

Date of experience: July 03, 2025

I have just heard from neighbour and she showed me the proof on her Vinted app that there is no provision on the app to complain with a issue about a buyer scamming blatantly scamming them.
Vinted were playing table tennis back and forth with useless messages being very unhelpful. she is so disgusted with Vinted ,she is in her 60s and has a hobby making cheep jewellery as a passtime. The buyer said the ring she made was not in the box and packaging there was a large rip where the package was ripped open and she showed a picture of the package ripped and a used empty packet of lipe embellishing enhancement cream.
Now if someone stole the ring from the package but ripping it open and steeling theme ring why would they carry. in there pocket a used embellishment cream just incase they had the opportunity to steel a ring fron a package. It makes no sense but Vinted have given a refund to the buyer, now they have a refund and the ring and the seller is so disgusted that her integrity is now in the line she is done with Vinted SO BE WARNED THERE ARE SCAMMERS Out There NOT THE glossy picture for sellers as in the adverts

Date of experience: July 02, 2025

I sold a new designer lamp, packaged by the manufacturer, never used, the buyer ordered an ups! courier who literally crushed the box and destroyed the lamp - vinted said that I packed the box incorrectly and left me with nothing - the thread was closed without explanation, all I can do now is talk to a bot - who keeps repeating the same things

Date of experience: July 01, 2025

I’ve waited over two weeks for a resolution, stayed respectful in every follow-up, and this is how I’m treated? Vinted just cancels the order, the buyer keeps the item, and I get absolutely nothing. I’ve effectively lost an Xbox — and no one has even bothered to properly respond. This is beyond unacceptable.

Date of experience: July 02, 2025

Vinted's "fee buyer protected " is a joke

Date of experience: July 02, 2025

No star no customer service robots they just want there cut worst than evri should be shut down 3 parcels lost no help

Date of experience: July 02, 2025

Absolutely terrible site! They say there for the environment yet don’t let you list anything yet brought if of there site in the first place!
Cannot contact them
Only via on the site and they take ages to get back to you if they do at all and they don’t ever answer you as to what you want to know
Worst experience of my life this site needs to be removed for good!

Date of experience: July 01, 2025

The customer experience exists just to give polite answers not to actually solve the issue. Very pleasant email exchange, but very useless.

Date of experience: July 02, 2025