TicketSales.com Reviews 22,801

TrustScore 4 out of 5

4.1

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers had a great experience with this company. Customers highlight that the website is user-friendly and provides clear instructions, making the ticket purchasing process straightforward. Consumers appreciated the speed and efficiency of the service. People found the all-inclusive pricing, which displays total costs upfront, to be a positive aspect. However, some reviewers expressed concerns about certain aspects of the service. Several users found it difficult to determine the exact seat location due to unclear seating maps. Some people reported issues with address verification and payment processing, while others felt that the fees were too high. A few reviewers were also unhappy about having to complete a review to receive their tickets.

Based on reviews, created with AI

See what reviewers are saying

Rated 4 out of 5 stars
Invited

Quick .. ticket prices were higher than I expected but the band is great. Fees per ticket i hope goes to keep the Vanguard rocking but I'm sure it's just to the online source

Rated 4 out of 5 stars
Invited

It really helps to have a model of the stadium in order to choose the right seats. Please give information about areas with a canopy, shade and cover from rain.

Rated 3 out of 5 stars
Invited

The first credit card I tried did not work. Error message stated “The credit card billing Address does not verify.“ The second credit card worked despite using the exact same billing address.

Company replied

Rated 5 out of 5 stars
Invited

It would be better if I didn't have to do this review just to purchase the tickets!

Company replied


Company details

  1. #13 of 17 best companies in Event Ticket Seller
  2. #11 of 13 best companies in Event Technology Service
  3. #87 of 108 best companies in Hobby Store
  4. #76 of 123 best companies in Online Marketplace

About TicketSales.com

Written by the company

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

TicketSales.com was founded in 2017. TicketSales.com’s fan-first approach makes it easy to find tickets to live sports, concerts, and theater events. TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

TicketSales.com's Ticket Talk Blog is an acclaimed and go-to source for live event news, on sale announcements, and tour schedules.

TicketSales.com Reviews:

TicketSales.com has a 4.6/5.0 Customer Review Rating across the web, making it one of the most trusted sources for online resale tickets. To read verified TicketSales.com reviews, see below. Read more featured TicketSales.com Reviews.

Is TicketSales.com Legit?

TicketSales.com is a legitimate, well-known secondary ticket marketplace that's been around since 2017. TicketSales.com customers consistently rate the company high due to their industry-leading customer support, safe and secure payment processing, and 100% Guarantee for valid and authentic tickets.

TicketSales.com Support:

Need help with an order? The TicketSales.com Customer Care team is ready to help.

TicketSales.com Customer Care is open 9am-1am Eastern, 7 days per week. Please reach out to the Customer Care team:

Phone: (888) 729-4718
Email: customercare@TicketSales.com
Live Chat: TicketSales.com Live Chat

TicketSales.com is Top Rated!

Written by the company

Trusted by Millions
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

100% Buyer Guarantee

Authentic, Accurate, and On Time

TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

Contact info

4.1

Great

TrustScore 4 out of 5

23K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

Quick to make deal thanks

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Kathy,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars
Invited

Very quick and easy check out process.

Very quick and easy check out process.

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi GB,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars
Invited

Easy to purchase

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Mollie,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars
Invited

I’m a Luddite

I’m a Luddite
This was fairly easy.

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Ann,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars
Invited

Easy to purchase

Easy to purchase, efficient system, Thank you!

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Ross,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars
Invited

Very easy to use !!

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Tracee,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars
Invited

Easy to use for everything

Easy to use for everything

Date of experience: July 05, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi John,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars
Invited

Easy to book tickets.

Easy to book tickets.

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Mike,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars
Invited

Excellent

Very easy to use and did not try to sell me things I didn’t want

Date of experience: June 07, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Desmond,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars
Invited

Purchasing tickets was as easy as can…

Purchasing tickets was as easy as can be.

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Tom,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 3 out of 5 stars
Invited

a bit confusing if ticket is to be sent…

a bit confusing if ticket is to be sent electronically or snail mail.

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Thomas,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 4 out of 5 stars
Invited

Quick and easy

Date of experience: June 07, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Scott,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 3 out of 5 stars
Invited

Not given enough time to buy the ticket…Time to short..

Not given enough time to buy the ticket to ruched and would like to see the seat first that I'm buying at the concert before I buy... !!

Date of experience: June 07, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Muriel,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars
Invited

It was easy to navigate and make the…

It was easy to navigate and make the purchase

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Tina,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars
Invited

This was so easy!!

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Sharon,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 3 out of 5 stars
Invited

Would not take a 4-digit code

Date of experience: July 06, 2025

TicketSales.com logo

Reply from TicketSales.com

Hi Robert,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

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