Verified
I enjoyed the variety offered by the company and the quick delivery which I found very efficient. However, upon delivery, I noted that the item which is a white shoe had yellow coloured spots. For a... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Verified
You guys rock! Timely! Dependable! Good communication. What they said is what happened!! And I could not find these special shoes anywhere!!!! THank you!!! I have had so many bad experineces wiht onl... See more
Verified
True to commitment . Shoes are delivered on time. Didn't get any problem . Easy transaction , yes , a bit pricey . But i rather have good quality . Authenticity of the item still have to prove but lo... See more
Verified
I ordered the ASICS Gel-Kayano 14 and was really impressed that they arrived earlier than the expected delivery date. Right out of the box, the shoes looked great—stylish and exactly as shown online... See more
Company details
- #44 of 70 best companies in Shoe Store
- #74 of 123 best companies in Online Marketplace
- #19 of 32 best companies in Sportswear Store
- #4 of 14 best companies in Streetwear Store
About KICKS CREW
Written by the company
KICKS CREW is a digital community and marketplace for authentic sneakers and style.
Launched in January 2021, KICKS CREW is the world's most trusted global platform for sneakers and apparel, built on the belief in uniting communities worldwide. Unlike other marketplaces that facilitate individual sellers, KICKS CREW partners with only verified retailers and brands globally to ensure authenticity at the source.
With a fast-growing global audience reaching millions, KICKS CREW has partnered with the most significant sporting brands and professional athletes globally for direct product launches.
Joining Damian Lillard, Kyrie Irving became the latest professional athlete to invest in KICKS CREW in December 2023.
How It Works
KICKS CREW operates by connecting shoppers with authorized retailers and renowned brands worldwide. This global network allows the platform to source shoes at competitive prices, offering customers a steady stream of new arrivals and a wide range of rare and hard-to-find sneakers.
After an order is placed, a bespoke number is assigned to each retailer source. During the authentication process, our CREW tags each pair of sneakers with our signature RFID zip tie.
The RFID tags enable customers to check all info regarding the purchased item, including purchase date, price model, sizing, and more. We are also able to trace every step and look back on every pair to the retailer they came from.
Authenticity Guaranteed
KICKS CREW guarantees all items sold are 100% authentic. All items sold online are from authorized retailers and brands.
KICKS CREW makes sure each item comes in excellent condition. Each item is brand new and never worn.
Our Community
"I’m excited to partner and invest in KICKS CREW’s vision to empower a new generation of independent consumers and thinkers. Having a place where all of our support systems can land and also doing it where they have the freedom to create as well. The most powerful thing that you can do is unite with them. It could be a racial difference, it could be a religious difference, but I think unification and going in there with the right energy matters.”
- Kyrie Irving, Chief Community Officer & Investor
“My career was built on forming that community of people that appreciate and respect what I do and how I do it. My role at KICKS CREW is being a part of creating that type of community, and then just growing it from there.”
- Damian Lillard, Investor
Contact info
276 Greenpoint Ave. Floor 2, 11222, New York, United States
- www.kickscrew.com
4.1
Great
27K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
Verified
Verified
Shipping costs are ridiculous
My shoe order was easy and once received, I was very satisfied with the quality of my product. However, I was very disappointed with the shipping costs which are expensive.
Date of experience: July 08, 2025
Verified
Shoes came in a decent time
Shoes came in a decent time. About 1 week. They are just like the picture but better in person! I was more excited about them than my son who I bought them for! I love purple so they look awesome! They fit him as I expected with some room for growth. I will totally keep this company in mind when I'm ready to elevate my shoe game.
Date of experience: June 26, 2025
Verified
The company is great with their…
The company is great with their products and services. You are getting same items you picked on line and in a good/ safe delivery situation.
Date of experience: July 03, 2025
Verified
Verified
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wasted damn near 500$ on KNOCKOFFS…
Wasted damn near 500$ on KNOCKOFFS PLAIN AND SIMPLE
I just received a pair of supposed Yeezys 700 V3’s today and they don’t even feel like the real deal I can clearly still see the glue where the shoes are held together ,they got me smfh!
Date of experience: July 07, 2025
Reply from KICKS CREW
Hi Frvst,
Thank you for sharing your feedback with us. We're sorry to hear that you have concerns about the authenticity of the shoes you received.
At KICKS CREW, we partner only with official brand retailers to ensure that all our products are 100% authentic. We take any claims regarding product authenticity very seriously and would like to look into this further to ensure your satisfaction.
Our team has reached out to you via email to follow up on your order and address your concerns. When you have a moment, please respond so we can assist you as best as possible.
We appreciate your understanding and cooperation, and we look forward to resolving this with you.
Verified
Verified
I ordered my shoes about a month ago…
I ordered my shoes about a month ago and they still haven’t arrived. They were in LA and now are back in Taiwan. I ordered there to have for my new season and they aren’t even here to be used.
Date of experience: July 07, 2025
Terrible customer service
Terrible customer service. Slow shipping. Zero help in getting my item. Claims of 7-10 business days to receive your item are strait up false advertising. Never again. You should not have to pay 35 dollars to ship shoes when it takes a month to receive them. Shoes got stuck in Taiwanese customs. Screw this company for acting like they operate in the US and then must have shoes sent to Tiwan to be authenticated. Just open a god damn Authentication service here. Cut down on the time and shipping cost. And then when u question them about where your order is they give you a chat bot that send you the same Tracking code showing it's still in Taiwan. Lie about who has the product. And eventually just stop responding.
Will never use them again.
Date of experience: May 28, 2025
Reply from KICKS CREW
Hi Kyle,
Thanks for sharing your feedback with us and our sincere apologies for the prolonged processing time for your order.
We strive to process and ship orders as quickly as possible. However, there are certain factors, such as inventory availability and third-party sellers, that may cause delays in the fulfillment process.
Upon reviewing the tracking status for your package, it appears that the package has been marked as delivered on the 21st of June. Our team has sent an email to you to follow up on your order and to provide further assistance to you if needed. Please help respond to our email when able and we'll do our best to assist.
We appreciate your cooperation and look forward to hearing back from you!
Verified
Verified
On time and items were exactly as…
On time and items were exactly as expected. Great experience!
Date of experience: July 04, 2025
Verified
Verified
The Box was slightly damaged But all in…
The Box was slightly damaged But all in all great experience
Date of experience: July 03, 2025
Verified
My experience
Shipping wasn’t that long of a wait and it was easy to buy love the website also everything isn’t to expensiveee!
Date of experience: July 03, 2025
Verified
The shoes are are amazing
The shoes are are amazing. They’re legit authentic love them and they got here in a timely manner. I would order from Kicks crew again.
Date of experience: July 04, 2025
Verified
It was great I had an amazing experience
It was great I had an amazing experience
Date of experience: June 23, 2025
Conscientious retailer.
There was a serious problem with the product, but their subsequent response was very sincere and prompt. I think they are a conscientious retailer.
Date of experience: July 07, 2025
Verified
Shoes look great
Shoes look great. Product arrived in 10 business days as they stated.
Date of experience: July 06, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.