Carrefour UAE Reviews 650

I ordered some electronics through a shipping agent. The product was okay, but communication with Carrefour team was very slow. Took 12 days just to confirm order.

Date of experience: July 02, 2025

Placed an order for AirPods using Airmiles voucher. Received a call saying not in stock (despite them still showing as available on the website at the time and now 9 hours later) Have still not received a replacement for the 500Aed voucher or the credit card payment. Customer service are unhelpful saying it could be 10 days and chat will not allow you to speak to a human. No reasons given for why the order was cancelled. No offer of any help, no understanding or apology from this company. Disgraceful customer service. Will never order from them again.

Date of experience: July 08, 2025

Do not buy any electronic from carrefour return policy they won’t tells you but they would tells there is one year warranty if devices defected you can’t return it or refund till they verify to verify will take approximately 30 days it’s b***t I would suggest do not even enter to the Carrefoure

Date of experience: July 07, 2025

Very bad customer service.
I don't recommend it at all

Date of experience: July 08, 2025

I am writing to express my appreciation for the outstanding service provided by one of your delivery team members, Ahmed, who delivers from Carrefour Manar Mall.

On Thursday, 26 June, for Order No: 784020008117588, I was not home at the time of delivery (around 2 PM). Ahmed, a young gentleman whom I believe is Egyptian, called to inform me that he was outside my apartment at Royal Breeze 4, Al Hamra Village. I had ordered some perishable items and requested that he leave them outside in a way that would prevent spoilage. Despite my usual preference to avoid plastic bags for environmental reasons, Ahmed went above and beyond by neatly packing everything in brown paper bags with great care and attention to detail. When I returned home, I was genuinely impressed by how thoughtfully and professionally he had handled the situation.

Today, he delivered another order (Order No: 784010008280744), and I had the chance to ask if he was the same person who had delivered my previous order. He confirmed it was him. I had forgotten his name, but I had already intended to send feedback last week to commend his professionalism, problem-solving skills, and courteous manner.

In a world where good service often goes unnoticed, I believe it’s important to recognize individuals like Ahmed who represent your brand with such excellence. His actions reflect a high standard of customer care and responsibility, and I sincerely hope this feedback is acknowledged and shared with him and his supervisors.

Please consider this a formal commendation for Ahmed. Employees like him are a true asset to Carrefour and deserve to be recognized.

Date of experience: June 26, 2025

To whom it might concern
I have received the worst customer service from a guy from Bangladesh his name ichouad at carrefour marina crown dubai, I live here 16 years and I'm a regular customer to carrefour, every single day I do my shopping at carrefour marina crown, unfortunately this guy always ignoring customers and never pay attention to people's needs, he either playing or laughing with the staffs, if you ask him for anything he pretend he never hear, hope you guys receive this message and make action
Thank you

Date of experience: July 03, 2025

The store selection is good, but delivery sometimes takes longer than expected. Last time my order came late in the evening with some items missing. I still shop here, but only when I’m not in a rush.

Date of experience: March 13, 2025

I found Carrefour to be cheats... Simple and straightforward cheats greedy for money... I was at Carrefour on this Tuesday afternoon and paid for a fridge, washing machine and microwave on promise that it will be delivered on Thursday 5th June 2025, I made sure that the salesman understands that I need these items for Eid... And he assured me it will be delivered, all paid and came home, very next day I received an sms saying your items will be delivered on 9th Monday.. called a number of times to remind them of their promises but failed... Thank you Carrefour spoiling my Eid!! A person named sherin called to apologise but she sounded professionally lying... I wish there was an option to attach files sms/receipt as proofs

Date of experience: June 04, 2025

Good day, I have just visited Carrefour in the Mall of Emirates and wondering if it's normal for Carrefour cashiers rounding the sum of the receipts and not to give the small change in coins?

Date of experience: June 05, 2025

Im expecting for a deliver yesterday but untill now not yet delivered. I tried to call the customer service but they cant give me update.
Until when should i wait for my order. This will be the last time i will order online. Its really unacceptable.

Date of experience: June 01, 2025

It is unacceptable that Carrefour Deira City Centre’s online delivery service continues to send wrong items—despite repeated complaints to customer service. This is not a one-time mistake but a consistent failure in order accuracy and quality control.
Customers should not have to double-check and fight for correct deliveries every time they place an order. What’s more disappointing is the lack of improvement even after reporting these errors multiple times. This reflects serious operational flaws and disregard for customer experience.
I urge Carrefour’s management to take immediate action to fix these persistent delivery issues. Accuracy, accountability, and customer satisfaction must be a priority—before loyal customers take their business elsewhere.

Date of experience: May 31, 2025

I ordered cheese online from Carrefour in a package with a 10-month expiration date. But when we opened it, we saw that it was covered in mold. I contacted customer service, but they said that I had to report my problem within 24 hours because it is a product that quickly expires! But it has a 10-month expiration date! Why do I have to open it quickly??? It was not packaged by Carrefour! Disappointed!

Date of experience: May 19, 2025

**Review for Carrefour Market – Dubai Silicon Oasis (7 Towers Area)**

I’m very disappointed with my recent experience at this Carrefour Market. I bought chicken legs from the store, and after cooking them thoroughly, I noticed there was still blood inside and the texture and taste were very off — definitely not normal. It made me question the freshness and quality of the meat being sold.

Additionally, I’ve noticed that the prices at this branch are significantly higher compared to other supermarkets in the area. For what you’re paying, you would expect much better quality and service.

Unfortunately, this will be the last time I shop at this location. I hope Carrefour takes these issues seriously and improves the quality control of their products.
بصراحة كانت تجربة مخيبة للآمال. اشتريت أفخاذ دجاج من هذا الفرع، وبعد ما طيبتها كويس، لاحظت أن الدم مازال ظاهر داخل اللحم والطعم كان غريب جداً، كأنها مش طازجة أو فيها شي غلط. هذا خلاني أشك في جودة ونظافة المنتجات اللي يبيعوها.

كمان لاحظت إن الأسعار في هذا الفرع أغلى بكثير من باقي المحلات في نفس المنطقة، ومع هيك السعر العالي، المفروض يكون في جودة أفضل بكثير.
للأسف، هذه راح تكون آخر مرة أشتري منهم. أتمنى من كارفور يهتمون أكثر بمستوى الجودة والرقابة على المنتجات.

Date of experience: May 22, 2025

After placing an order at Carrefour, it was abruptly canceled without prior notice when it was about to be delivered. When I contacted customer support for clarification, the representative informed me that the company reserves the right to cancel orders at its discretion and that any refund would only be processed after 7-10 working days. This response was not only dismissive but also unacceptable, as it disregards customer convenience and trust.

Additionally, I find it concerning that the in-store staff directed me to place the order online, only for the transaction to be canceled without proper justification. This has left me hesitant to make future purchases—whether online or at your Deira City Center Carrefour location—due to the lack of reliability and poor service standards.

Date of experience: May 12, 2025

Carrefour Customer nightmare is a more appropriate name when you need to exchange items.

Date of experience: May 08, 2025

Carfour how to be SAB does not come to your shop from this problem, especially short the line of their parking in the international city and Jo Banda at your exit gate this man does not do the right thing Lady Tha in line he had a 3 month old son he also did not have to pass sab ki sab in line 35 minutes stop Hua Note good 28/5/2025

Date of experience: April 28, 2025

They cancelled order even without any notice. We waited for almost 3 hours in the place of 60 minutes. Never on time.

Date of experience: April 28, 2025

I had one of the worst customer service experiences at Carrefour. I accidentally purchased the wrong memory disk and returned the item in perfect condition the very next day, simply wanting to exchange it for a more expensive one. Despite this, the customer service team was completely unprofessional and unhelpful. They refused the exchange just because the item had already been purchased — no flexibility, no logic, and definitely no effort to assist.

What made it worse was the rude attitude of the staff, as if helping a customer was a burden. This kind of treatment is unacceptable, especially when I was willing to pay more for the right product.

Lulu Hypermarket, on the other hand, has always treated me with respect. Their return and exchange process is smooth, and the staff are polite and helpful. Honestly, Carrefour has a lot to learn from Lulu when it comes to customer service and return policies.

If you want to be treated fairly, avoid Carrefour and go to Lulu.

Date of experience: April 21, 2025

I visited Carrefour IBN Battuta store with the view to purchase a hairdryer. This was easily afternoon. The sales assistant wa too busy issuing a hair straightener on her own hair and continued with her hair while I was standing alongside her looking at the dryers. I left and purchased the sage hairdryer from another store in the centre. Zero customer service.

Date of experience: April 19, 2025

Worst experience and it will be the last one with carrefour cause I will never buy anything from them ,, I bought upright a freezer and explained to the salesman it won’t fit in the lift , they assure me they will delivered the product throughout the stares.. one the day of the delivery,, they refused to bring it up .. suggested to either deliver to the reception or to contract delivery service on my own and take the whole risk if damage happened to it .. all they care about it to put the whole responsibility on me .. and called themselves as costumer services !!!!

Date of experience: April 16, 2025