Customer service was great. The product was shipped on time and arrived in great shape.

Same as others. Ordered a grill and canceled after several months of lies from the company when I would inquire about my purchase. Have not received my refund yet. It’s been 3 months since I canceled.

Ordered a grill that was “in stock and shipped within 24hrs”. They charged my card right away and never shipped it. When the order is placed you get an email with lots of contact info and a “dedicated customer success associate”. My associate was Faith Ford. After my grill never shipped I sent multiple emails and eventually had to contact my credit card company to dispute the charges. BBQGrills.com never replied to any of the communication attempts nor did anything to correct the issue. I wish I had read the reviews of this company as I’m clearly not the only one scammed by these terrible people. They don’t have grills in stock and will definitely not ship on any kind of reasonable timeline nor communicate with you. They should be shut down and jailed for taking people’s money. Just crooks, the entire site and all their claims are total BS. 

Absolutely Horrible Experience! Avoid at All Costs!  

This is by far the worst company I have ever purchased from. Their customer service is a complete disaster, and their handling of orders is beyond unacceptable.  

First, they sent me broken pots without any packaging—how does that even happen? Then, instead of taking responsibility, I had to chase them multiple times just to get a response. When they finally replied, they made me go through a ridiculous process:  

1. Share all scan codes (as if it was my fault).  
2. Repack the broken items.  
3. Print and attach a return sticker.  
4. And now, I have to personally drop them off at a PostNL point—why should I go out of my way for their incompetence?  

This is completely unacceptable. Why did they ship broken items in the first place, and why am I the one suffering because of their mistakes? A responsible company would have immediately arranged a pickup and processed the refund without making the customer jump through hoops.  

?? Do yourself a favor and NEVER order from this company. They do not care about their customers, and their service is absolutely pathetic. BUYER BEWARE! ??

I must have got a lemon. This p.o.s can't hold a temp.  Im really pissed about this purchase.  Never again will I buy a traeger.   My green mountain cooked for years no issues  it worked so well for so long it burned holes through itself

Overall these smokers are pretty good, but if you are looking for one with “reliable” wi-fi or Bluetooth connectivity, FIND ANOTHER BRAND!
And the customer service on these products are pathetic!

Defective right out of the box. Broken lift mechanism. Their go to excuse is "it must have happened during shipment" even though I have repeatedly told them that there is no damage whatsoever on the exterior of the unit or on the box itself. It was shipped defective from their factory, without the most basic of quality checks.

And the cart... well that's an entirely piece of junk.

Just all together a bad experience.  

We love our new Forno French door refrigerator! It has a sleek, modern look that fits perfectly in our kitchen. The layout is very practical — the French doors make it easy to organize items, and the two freezer drawers give plenty of storage. It runs quietly and keeps everything at the right temperature. Highly recommend if you’re looking for style, space, and functionality at a great price!

Well, I had to guess on my lid purchase. I emailed the company but never got a response. That’s why you’re only getting 2 stars. 

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