Update: spoke with the lady on the customer service line this morning and she was extremely rude and basically told me that based on the notes of what I was asking for, they didn't feel they could meet my needs. I explained I am able to adjust my expectations, and the notes on a new order and she said they would just cancel that one too all my previous notes are saved to my account. She refused to let me speak to anyone else and she blocked my number. It won't go through when I call but if I do *67 to block my number, it works. Very unprofessional and extremely rude. I was willing to adjust my expectations and work with them but they refused to even try and salvage a relationship, giving the excuse they've been in business for years and k ow when a customer won't be happy, essentially telling me what I would an would not like. There has to be someone else in the company that I can speak to. Looks like my review was removed too, I guess they don't want the public to know accurate information on how they treat their customers. If it's the actual owner who sees these comments and responds, please reach out to me, I would love to talk to you regarding your customer service and how this situation was handled. 



I was so pleased and happy with my first two orders and placed a third, bigger one. Without calling to discuss with me my order was canceled. I've tried calling several times to talk to someone and keep getting forwarded to voicemail. I was told over email, while my calls are ignored, the bonsai specialist felt it wouldn't meet my expectations but I get nothing more on what exactly that means nor was I called/emailed and asked if it was something I'd be ok with. I find it hard to believe that of all 3 trees I ordered, one being a best seller, that none of them were fit to be sold? It feels as though I am being dismissed as a customer and I wish I could talk with someone instead of them having been ignoring my calls in what feels like an intentional act. There was a better way this situation could have been handled and customer service failed entirely. I wish I could speak with the owner directly. I am happy to change this review once someone calls and talks with me so we can figure this out in a better manner as I have honestly otherwise been pleased with my purchases and the customer service I was receiving prior to this. I wish I could speak with the bonsai specialist personally to see what the exact issue was and if it's something I wouldn't mind.

COBE’s is my favorite place to shop from! It’s my new official happy place ??

Should be 0 stars. Bought as gift. Herb starter kit. Delay in dispatch. Bad customer service. Dishonest. Very poor quality seeds. 1% germination m! Very disappointing. Do not waste your money!

I had an issue with my order and they were quick to replace it. It’s absolutely beautiful and I love it.

Contacted Yugen Bonsai from Australia to see if they could help me send a Bonsai as a gift to my Son and family. They were brilliant helped me select a tree and then delivered this with a gift card.
Thank you very much.

My jade tree bonsai died after 3 months, called many times, woman I spoke to was gruff, dismissive and mostly just taking the position of why the tree was dying and what I did to kill it.  No help, she said since I bought through Amazon that all I get is 1 month warranty.  They told me to wait a few months for it to leaf out.  Do this, do that, don’t do this, did everything they said and trees died, my Chinese sweet plum went same way, tried to blame it on time of year I bought it .  Same stuff.  Grafted ficus same thing, now I have a Fukien tea, Chinese elm and Hawaiian umbrella yre that I had to totally take apart and save.  They appear to have high turnover and their training is suspect of each tree appears to be handled differently.  Be careful with these folks suspect at best.  Had great success with Lou’s bonsai, eastern leaf and the Etsy folks.  I personally will not buy or recommend buying any future trees from them….

I am a first-time whitewidow seeds customer.
 I purchased 9 auto flower seeds (3 strains) and got one seed of each strain free as part of a promo. All of the seeds are tiny, so I was a little skeptical. 
 I germinated 3 Gorilla Girl seeds according to the instructions on their website and 2 have sprouted in approx. 36 hours - I have faith that the third one will pop today. Very happy! 
 I'll update this review with pics of the finished product.

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