Schwank Grills Reviews 514

Defective right out of the box. Broken lift mechanism. Their go to excuse is "it must have happened during shipment" even though I have repeatedly told them that there is no damage whatsoever on the exterior of the unit or on the box itself. It was shipped defective from their factory, without the most basic of quality checks.

And the cart... well that's an entirely piece of junk.

Just all together a bad experience.

Date of experience: March 27, 2025

Long time user of Schwank Grill...love it and use it weekly. Recently bought a $500+ table to my grill. This table is biggest piece of junk. The big table came in a tiny box with more parts than a Swiss wristwatch. The instructions are confusing and unclear. Parts are not labeled, parts do not line up, and parts bent. They couldn't use regular phillips or flathead screwdriver for the part but some special screw-head that is very difficult to use. Save you money and get regular car already assembled at the hardware store. Total FAIL.

Date of experience: June 22, 2025

Great customer service. Thank

Date of experience: June 25, 2025

You remember my account so ordering for grill was easy!

Date of experience: June 25, 2025

I ordered this grill and paid in full, then waited 30 days for delivery. When it finally arrived, the grill table sat crooked, and the lifting mechanism was noticeably lower on the left side than the right. As a result, the tray insert doesn't sit level, causing grease to pour out the front of the grill and into areas that are not accessible for cleaning.

I contacted customer service and sent several emails with photos, videos, and a full description of the issue. I then repacked the 74-pound grill and sent it back for inspection. The company stated their technicians need to determine whether the issue is due to user error or a manufacturing defect. If it's deemed a defect, they will repair or replace it. If not, I will be responsible for freight charges both ways.

I chose this grill because it's American-made and I’m willing to pay more for quality and service. Unfortunately, that hasn’t been my experience so far. Based on how long this process is taking, I estimate it will be 45–60 days from payment to receiving a functional grill.

I hope the company follows through with a solid resolution. I will update this review if and when the situation is resolved.

Date of experience: May 18, 2025

Date of experience: June 17, 2025

Ease of ordering and the extra stuff for Father’s Day made it a no brainer!

Date of experience: June 13, 2025

I accidentally shipped to my old address and they assisted me right away in correcting shipment to the right address. Thank you Cathy!

Date of experience: June 09, 2025

I’ll limit my comments to the ordering process since I haven’t received the product yet. They provide a Veteran/Military discount, which is a nice gesture. However, it cannot be applied to any of their bundles. It seems pointless to offer a discount if it can’t be utilized!

Date of experience: June 07, 2025

Replacing the regulator is our last resort. This grill has never worked consistently and I gave up even trying a year ago. I watched YouTube videos and chat lines trying to figure out why it will not lite or stay lit. We even bought the pizza kit and have yet to use it. It was a gift and I don't have the heart to tell them it hasn't worked.l

Date of experience: June 06, 2025

My grill arrived and I am happy

Date of experience: May 19, 2025

Obvious lack of trust. They are mailing me an empty box to return my defective grill, before mailing me a replacement. The obvious smart reaction would be to mail the warranty one and provide a return label for defective grill in the box.

Date of experience: May 27, 2025

I had a question about my billing address and I was responded to very quickly. It turned out it didn’t matter. Cathy was more than helpful and cordial. Haven’t received the product yet but I am looking forward to using it.
Respectfully, Don.

Date of experience: May 23, 2025

Chat was very helpful, When I found out it was a local company right here in Georgia, I was about 90% sold,

Date of experience: May 24, 2025

Simple to use, simple to clean, simple to want to eat steak every night! Perfect size for 2 steaks or 4 burgers.

Date of experience: May 16, 2025

Great product

Date of experience: April 28, 2025

I eat steak every day l hope this works as good as you say it looks like a good product

Date of experience: April 26, 2025

I was impressed by the speed at which my order arrived.

Date of experience: April 16, 2025

2ND UPDATE: (stay tuned, I will update again): Replacement arrived. CRUSHED on one side. UPS box is perfect, not one dent or mark of any kind. THE UNIT WAS PACKAGED ALREADY CRUSHED/DENTED! They don't answer their phone BTW, not a big surprise. 1stUpdate: Went to two stars since I rec'd return lable finally.
STILL, have asked "what next?" No answer. No idea when I get a working grill that will cook more than half a steak. Looked nice out of the box, no damage...all was well...until I used it the first time. Watched all the videos, super easy setup, good videos. However; The raising mechanism for the grate seemed a bit floppy but what do I know? I put the steak on it, and when I went to raise it, POP, and then only the left side goes up and the right side stays put. The grate was crooked out of the box, per my wife...guess I should have listened.

Date of experience: April 13, 2025

I ussualy do not make reviews on products i buy but I was so dissapinted that had to. I have two Otto grills made in Germany. I decided to change and use a USA made grill to support the USA. Schwank does not cook as good. if you try to just brown (crisp out side) the meat an leave it rear inside is impossible. to make it crisp it will also cook inside

Date of experience: February 15, 2025