Verified
Super fast shipping, great product lineup, very informative website, and a discount for signing up. Plus, it was VERY easy to find the accessories for the grill I purchased (such as the cover and a c... See more
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Verified
Matt, Julie, Karen, and Vince were there the entire way with great communication during the ordering and shipment process. I ordered a cart and gas grill - it arrived damaged. I took pictures of the... See more
Company replied
Verified
I still have not received my complete order so it’s hard to say whether it will be the correct grill and accessories. Today is the latest day my order was promised for delivery yet it is now scheduled... See more
Verified
I was perusing the internet for different grill options, and after looking at the choices at Kickass Grills, spoke with your representative (Nick, I think). I was given all the info I needed to make... See more
Company replied
Company details
Written by the company
Welcome to kickassgrills.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of kickassgrills.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.spotix.com, www.firepitsdirect.com, www.fireplaceremotecontrols.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Contact info
2810 Stoner Court, #1, 52317, North Liberty, IA, United States
- 888.690.3773
- sales@spotix.com
- www.kickassgrills.com
4.3
Excellent
2K reviews
Replied to 20% of negative reviews
Typically replies within 24 hours
Verified
They gave me an expected delivery date…
They gave me an expected delivery date that was exceeded by three week, which resulted in me, not be able to cook on my grill for Thanksgiving. I still haven’t received it yet although it’s out for delivery.
Date of experience: December 04, 2024
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Verified
A+++++
Super fast shipping, great product lineup, very informative website, and a discount for signing up. Plus, it was VERY easy to find the accessories for the grill I purchased (such as the cover and a charcoal tray). This is a GREAT place to buy grills and grill accessories!!
Date of experience: November 27, 2024
Verified
Grill was damaged in transport
Grill was damaged in transport. Had good communications with your CS team for a while, but they've since ghosted me without resolving the issue
Date of experience: December 04, 2024
Verified
I still have not received my complete…
I still have not received my complete order so it’s hard to say whether it will be the correct grill and accessories. Today is the latest day my order was promised for delivery yet it is now scheduled for at least 5 more days down the road. Use of FedEx may be the problem, as they have continued excuses for failing to deliver. I have always found UPS to be much more efficient.
Date of experience: December 04, 2024
Verified
user friendly website
user friendly website, in-stock and on time
Date of experience: November 07, 2024
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Verified
Really bad company!!! I wouldn’t give this company any star…
I wouldn’t give this company any star at all!! It is the worse company I ever dealt with with really bad customer service!!!!!!
Date of experience: November 07, 2024
Verified
When I finally needed some new parts…
When I finally needed some new parts for my 9 year old grill, they had the parts I needed and the order process was easy. Fast shipping also!
Date of experience: November 04, 2024
Verified
Excellent Experience!
Easy online ordering process. Quick, competent delivery. Haven’t installed or used product yet, but so far experience has been excellent.
Date of experience: October 08, 2024
Verified
I liked when I talked to the person by…
I liked when I talked to the person by text I got the answer right away and my order will arrive tomorrow just in time for are baby shower so I want to thank everyone who has done this for me and God bless all of you and stay safe
Date of experience: October 02, 2024
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Coordination with shipping company is poor
I ordered a part for my BBQ that we need a contractor to install. The estimated delivery date came and went with no word from Kick Ass Grills - the delivery went through Spotix, so I contacted them - they investigated and found out that the part had been "lost", which apparently in this case meant it was shipped to the wrong customer. They did have an additional one sent as soon as this happened but it put our project behind, and I have still never heard from Kick Ass Grills about any of this. This lack of communication is unacceptable so I will not be ordering anything from them again.
Date of experience: August 13, 2024
Reply from Kick Ass Grills
Good morning Kathy,
Thank you for the feedback. Spotix and KickAssGrills are the same company. Once this order ships and we email you a shipping confirmation, we do not have the resources to watch every order to make sure that it delivers. We are sorry that this item was lost by the carrier, it is an unfortunate thing we deal with quite a bit in the shipping world. The only thing we can do is when we are made aware it did not deliver to the correct address is to act quickly and take care of our customer as soon as we can. Which is what we did, as soon as we were made aware that you had not received the item on 8/13, we took action and had a replacement sent out by our vendor and made sure it had shipped out and delivered within a week. We are sorry for the inconvenience this may have caused, but we worked as quickly as we could to make sure you were taken care of and got a replacement item. Please let us know if there is anything more we can do for you.
Best,
Vince
KickAssGrills
Verified
They were terrific about communicating…
They were terrific about communicating about a part that was on backorder. I really appreciated it.
Date of experience: August 05, 2024
Verified
Reply from Kick Ass Grills
Hello Jim,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Verified
Easy to find my Heston Grill sear…
Easy to find my Heston Grill sear burner replacement part. Checked other websites and their price was equal and or lower than some.
Date of experience: August 01, 2024
Reply from Kick Ass Grills
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
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Verified
Excellent product and excellent…
Excellent product and excellent customer service 👏 👌
Date of experience: July 02, 2024
Reply from Kick Ass Grills
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service and your purchase, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Verified
Quick shipping
Date of experience: July 11, 2024
Reply from Kick Ass Grills
Hello Larry,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Verified
Great presentation and easy payment and…
Great presentation and easy payment and shipping.
Date of experience: July 11, 2024
Reply from Kick Ass Grills
Hello Jason,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Verified
Super good communication!!!
Date of experience: July 11, 2024
Reply from Kick Ass Grills
Hello Jolene,
Thank you for your review. We're so happy to hear that you're pleased with our communication and service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
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Verified
Reply from Kick Ass Grills
Hello Louis,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Verified
Reply from Kick Ass Grills
Hello Sharon,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
No order delivery for 3 weeks.
I placed the order of May 3. Today is May 27 - no order, no communication, no response to my email that I sent on May 10 chasing the order. I guess, I'll just file a dispute with the CC and stay away from this site. This delay blew all the delivery estimates. Are they dropshipping? Unacceptable customer service.
Date of experience: May 03, 2024
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