We are currently staying at Marvilla Parks and we are shocked by the lack of care for guest safety. On our first day we visited the beach where our children played in the water, despite red tape that was buried under the sand and barriers that laid flat at the beach on the sand, there were no clear signs or warnings that the water was unsafe. We assumed these were there to stop people going into the water after a certain time as they were laid flat. Staff allowed dozens of people, including children and myself (27 weeks pregnant), to enter the water after watching is que to enter and pass them as we headed to the sunbeds.

Today after returning and being in the water for nearly an hour, staff suddenly announced the beach was closed due to untreated water. No warning was given on arrival, at check-in, or by beach bar staff. I was later told an email was sent a month earlier, before our arrival — which is unacceptable, especially since cancelling within 28 days would have meant losing 90% of our booking cost.

Worse still, the beach bar stayed open, making it seem like the area was safe — clearly prioritizing profit over guest health. Extremely disappointed and concerned. Would not recommend.


Deserves less than one star.
Horrible site. This was not the hosts fault but this useless site 

As an owner VRBO is the worst company to deal with , customer service is shocking. They have changed policies in my account to suit themselves or to showcase themselves looking good. For example I had a policy on this website that clearly stated 30-60 days full refund and 15-30 50% refund but they have sent all guests a contract showing 14 days full refund , we only learned this recently when a guest wanted to cancel 14 days fire their arrival during peak season. We rely entirely on peak season bookings. They have changed numerous things on our contract, each time dealing with a call centre in India. So terrible and after years with them I will not be renewing our advert. 

I highly don’t recommend the service of Rentujemy. They don’t try to help their customers. I made a reservation on Airbnb and had to cancel the reservation because of some problems. I asked them to refund the money but they didn’t refund the full amount, though I cancelled the reservation within a given time. Shame on you Rentujemy. I make sure that I, my company and my friends will never use your service.
People, don’t waste you time and money using their services. It is completely worthless.

Very open and friendly guys and it is a big ground with very lot opportunity’s to let the time go
??

Whimstay with the win. We had no idea they offered places in Ireland, but luckily we ran into a fun blonde who told us all about it!

As a woman planning a ski trip, I booked a condo through The Lodging Company. The process was easy, and the place was cozy, though the second bed was just a pull-out sofa. Customer service was helpful, and I’d use them again.

We recently rented a property called Starfall in Batheaston, Bath (UK), managed under the name Sophie Porter, though the individual behind the booking is actually Sarah Jane Campos-Martyn, operating through Skyfall Farm Ltd.

What we encountered was nowhere near the standard advertised. The home was presented as a high-end country retreat but in reality was dusty, grimy and neglected. On arrival, we documented and immediately sent over 30 photographs of the thick dust, filthy dishes, broken dishwasher and tired furnishings. Despite this clear evidence, the host refused to acknowledge any issues and instead dismissed our concerns as unwarranted, suggesting we were expecting "5-star hotel" standards. For the record, we simply expected a clean, well-maintained home in line with what was advertised, especially given the premium price point.

The most disappointing part wasn’t even the poor state of the property – it was the unprofessional, evasive and at times dishonest communication. Once we raised concerns, the tone changed. The host began blaming us for poor communication and even falsely claimed we left the property in bad condition — a tactic we now see has happened to other reviewers too.

A quick online search shows a pattern of behaviour, including:
1. Use of aliases (Sarah Jane Campos-Martyn marketing as Sophie Porter)
2. A string of dissolved companies linked to the owner
3. Several properties under Skyfall Farm Ltd or related with suspiciously glowing reviews — some of which appear self-authored or artificially inflated

We have rented many homes across the UK and Europe and this was unfortunately one of the most disappointing and uncomfortable experiences we've had. We value rustic charm, we live in the country side next to farms ourselves, but basic cleanliness, functioning appliances and truthful advertising are non-negotiable.

This is not just about one bad week — it's about holding property owners accountable when they advertise something they fail to deliver and then try to discredit guests who dare to complain.

We share this not in anger, but in the hope that others can make an informed choice and avoid similar disappointment.

Having stayed at a beautiful holiday cottage in July 2023 (Ty Newydd, Llannor) we had booked the same cottage for earlier this year.
Unfortunately due to family circumstances we had to change the date of our stay. Dioni were very helpful and understanding about the situation and were able to offer us new dates next year.
The cottage is amazing! Very clean and spacious,  with the most amazing grounds! Ann and Hugh, the owners are very helpful and friendly.
It was a wonderful holiday for us and our extended family and we're looking forward to returning there next year.

Willerby Gainsborough 2025 model. I have always been a advocate of Willerby caravans, but have now completely lost faith in them. Since I purchased my new caravan 2 month ago I have had one issue after another
Guttering bent
Patio door issues
Shower issues,  water coming out on floor
2 leaks back of shower unit and underneath caravan 
Arial problems
Workmenship, door handles scratched and kitchen , draws not fitting or chipped, handles chipped, door frame rattling , wonky or dinted switches
Extremely disappointed at quality control by Willerby and time to come out. Park can only do so much to help customers 


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Best in Cottage

Companies(188)

Recently reviewed companies

marvilla-parks.com

Bookabach

Vrbo

Rentujemy

Nordliv

Whimstay

The Lodging Company

Skyfallbath

Dioni Self Catering

Willerby Holiday Homes

Newest companies

Staybeachbox

Paradisevilla Kohsamui

Whirliesworld

Rentujemy

Xplore Dé Himalayas

Beverlyhotel

Portugal Accommodation

Thefortishouse

Alma Resort

huopenair.com

Related categories

Beach Resort

Bed & Breakfast

Cabin Rental Agency

Chalet

Cottage Rental

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