I subscribed to the yearly plan but ended up using it for 2 months and then forgot about it. They automatically renewed my subscription at the end of the year. I connected with them and explained the... See more
Company replied
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I had a quick request to change my login email - and I submitted it by email as website directed. I expect it to take a while as normally happens with email requests but this was turned around in jus... See more
Company replied
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We’ve relied on AirDNA for researching our first investment property. It is filled with very helpful data that helped our family make a data driven decision on where and what to buy. Would highly reco... See more
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Daniel from the support team has delivered great support: # very fast response times # all responses precise, to the point and with workable proposed solutions A great pleasure to interact with him... See more
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Company details
- #2 of 26 best companies in Vacation Rental
- #10 of 315 best companies in Software Company
About AirDNA
Written by the company
For every short-term rental question, AirDNA data has the answer.
AirDNA helps vacation rental hosts, managers, and investors make smarter decisions in any market or economic climate. We’re your trusted advisor, and our data toolkit is designed to future-proof your properties. Know when to adjust prices, why to add amenities, and where to find your next million-dollar investment—with the confidence of having the industry’s most accurate data intelligence at your back.
AirDNA helps vacation rental hosts, managers, and investors make smarter decisions in any market or economic climate. We’re your trusted advisor, and our data toolkit is designed to future-proof your properties. Know when to adjust prices, why to add amenities, and where to find your next million-dollar investment—with the confidence of having the industry’s most accurate data intelligence at your back.
Contact info
1507 Blake St, 80202, Denver, United States
- +1 720 372 2318
- hello@airdna.co
- www.airdna.co
4.9
Excellent
856 reviews
Replied to 87% of negative reviews
Typically replies within 48 hours
Invited
Michael white helped me out hes the man
Date of experience: January 02, 2025
BEWARE before buying!!!
If you buy a subscription to your company and need to transfer the account to your colleague, its IMPOSSIBLE:
- no transfers of account, even when you have an annual subscription
- no refunds whatsoever, so you could create a new account
- no password option
YOU ARE TOTALLY SCREWED. This is absolutely unheard of.
Date of experience: July 03, 2025
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They responded quickly to my inquiry.
They responded quickly to my inquiry.
Thanks to them, my questions were resolved and I have a good impression of the service.
Date of experience: July 01, 2025
Invited
Great attention and response
Date of experience: July 01, 2025
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Claudia's customer service was great!
Claudia's customer service was fantastic! The service is great if looking for reliable data
Date of experience: July 01, 2025
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They were very willing to solve my…
They were very willing to solve my problem, great service.
Date of experience: June 27, 2025
Excellent response
Excellent response time and accurate information.
Date of experience: June 24, 2025
Invited
had a wonderful experience with…
had a wonderful experience with AirDNA’s support team, especially Daniel. He was incredibly helpful, professional, and efficient in handling my request. My subscription was cancelled smoothly, and the refund was processed quickly without any hassle. Daniel even made sure all my billing details were removed for peace of mind. It’s rare to find such clear communication and excellent customer service — thank you for making the process so easy and stress-free!
Date of experience: June 19, 2025
May use AI-assist with repliesRead more
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Excellent communication and assistance
Excellent communication and assistance. Highly recommend.
Date of experience: June 13, 2025
Reply from AirDNA
We appreciate you recommending us and are happy to hear that you had excellent communication and assistance. Thank you for your positive feedback!
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Very helpful advisor
Very helpful advisor. Answered my questions and went above and beyond to improve my experience.
Date of experience: June 11, 2025
Reply from AirDNA
We're happy to hear that our advisor was so helpful! We appreciate you taking the time to share your positive experience and are glad we exceeded your expectations.
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Angel was absolutely fantastic!
From the very beginning, Angel provided clear, fast, and solution-oriented support. She not only helped me reactivate a time-sensitive offer but also guided the manual subscription process with ease and professionalism. Her communication was friendly, efficient, and personal – a perfect example of great customer service.
Thank you again, Angel – you made the onboarding experience smooth and genuinely enjoyable!
Date of experience: June 10, 2025
Reply from AirDNA
Thank you so much for your detailed and kind words! We’re thrilled to hear Angel provided such fantastic, clear, and friendly support.
Thanks again for choosing AirDNA, and please don’t hesitate to reach out if you need anything else.
I subscribed to the yearly plan but…
I subscribed to the yearly plan but ended up using it for 2 months and then forgot about it. They automatically renewed my subscription at the end of the year. I connected with them and explained the circumstances and they refunded my money for the second year. I don’t have much experience with their service but at least their business ethics is acceptable.
Date of experience: June 09, 2025
Reply from AirDNA
Thank you for sharing your experience. We completely get how these things can happen, and we’re glad we could resolve it for you!
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Daniel went above and beyond
Daniel went above and beyond. And I wasn't the kindest either. Am grateful.
Date of experience: June 10, 2025
Reply from AirDNA
Thank you for your honesty and kind review. We're so glad Daniel went above and beyond for you — we’ll be sure to let him know. We truly appreciate your gratitude!
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Reply from AirDNA
Thank you for the great feedback! We’re glad you found our service fast, friendly, and easygoing. That’s exactly the experience we aim to provide.
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She did an incredible job!
Date of experience: June 09, 2025
Reply from AirDNA
Thank you! We’re so glad to hear our team member did an incredible job :)
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Reply from AirDNA
Thank you for your feedback! We're happy to hear our team responded quickly and was able to answer your questions.
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Angel Was Helpfully and really kind
Angel Was Helpfully and really kind
Date of experience: June 06, 2025
Reply from AirDNA
Thank you for the kind words! We're glad Angel was helpful and gave you the support you needed.
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Super friendly and helpful
Super friendly and helpful. Accomplished exactly what I asked for!
Date of experience: June 05, 2025
Reply from AirDNA
We're happy to hear that our team was helpful and friendly! Thank you for taking the time to share your feedback.
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Great advisor thank you for your help.
Date of experience: April 01, 2025
Reply from AirDNA
Thank you! We’re glad our team could help you out. We appreciate you taking the time to share your feedback.
Invited
Really great service
Really great service. works great, great data. nothing to complain about.
it just works
Date of experience: June 02, 2025
Reply from AirDNA
Thanks so much for the kind words! We're glad to hear everything's working well and that you're enjoying the data.
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