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Savvy, formerly bnbfinder, is the vacation rental platform redefining travel for modern travelers and hosts. We believe that travel should be stress-free, transparent and all about making unforgettable memories with the ones we love. That’s why Savvy only lists professionally managed stays, always offers straightforward pricing and never charges service fees — saving travelers up to 20% savings per booking. With over 150,000 properties across the U.S., Canada, and Mexico — from beachfront homes and luxury villas to cozy cabins and countryside retreats — Savvy is where great value meets elevated and reliable hospitality that rivals top-rated hotels. Led by Eric Goldreyer and a team of hospitality and travel industry veterans, Savvy is also designed with property managers in mind. As a book-direct marketplace, hosts enjoy greater autonomy over their listings, empowering them to own the entire booking process, deliver exceptional guest experiences and keep more of their earnings. With Savvy, booking and managing vacation rentals just got smarter, simpler and whole lot more fun.
Austin, United States
3.8
17 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
We had a great and easy experience booking with Savvy! Website was easy to use and once we picked our place the communication with the host was quick. The host did a great job with emails and telling us all that was needed. Loved communicating directly with the host.
Date of experience: June 24, 2025
Reply from Savvy.com
Hi Heather - we're so glad you had a great experience!
We thinking that communicating directly with the host is the best way to do it too.
I had a gift card to use and I never felt comfortable that I would receive my money until it actually landed in my bank account.
Date of experience: June 10, 2025
Reply from Savvy.com
Hi Rose,
Thanks for your feedback, and we're sorry the gift card process felt frustrating. Because on Savvy, you pay the host directly to avoid service fees, we can only offer them as cash back after the stay instead of at the point of sale.
We're actively working to streamline the process and make it easier for everyone. We appreciate you sticking with it and helping us improve.
The process to get reimbursement for gift cards is cumbersome, confusing, and time-consuming. After one month of back and forth correspondence, resends of information, resent emails, I finally received reimbursement. It shouldn’t be that difficult. Less “Savvy” technical people would probably give up.
Date of experience: June 11, 2025
Reply from Savvy.com
Hi James,
Thanks for your feedback, and we're sorry the gift card process felt frustrating. Our current system includes a few manual steps to prevent fraud and ensure rewards go to verified bookings. Because on Savvy, you pay the host directly to avoid service fees, we can only offer them as cash back instead of at the point of sale, which also makes things more cumbersome.
That said, it shouldn't feel this hard. We're actively working to streamline the process and make it easier for everyone. We appreciate you sticking with it and helping us improve.
Reply from Savvy.com
Thank you for your review! We would love to know how we can improve in the future to make your experience even better.
James and Michelle have been great to work with and helping us with our integration.
Date of experience: June 03, 2025
Reply from Savvy.com
Thank you for your review! We are glad you had a great experience.
The whole thing from beginning to end has been very difficult to navigate
Date of experience: June 10, 2025
Reply from Savvy.com
Hi Roberta, thank you for your review!
I am sorry that you had a difficult time navigating. I would love to hear more about your experience so that we can improve the site.
I will reach out to gather more information.
Better than I tought it would have been. Great direct booking site. Love it.
Date of experience: June 02, 2025
Reply from Savvy.com
We're glad we exceeded your expectations! We hope to continue to do so for years to come.
I appreciated the follow-up done by Savvy making sure my experience went smoothly. It did.
Date of experience: May 24, 2025
Reply from Savvy.com
Thank you Cathy! We are glad you had a great experience!
I sent emails and left a VM about not being able to upload photos over the past 5 days. NO RESPONSE. PITIFUL CUSTOMER SERVICE.....
Date of experience: June 06, 2025
Reply from Savvy.com
Hi Patricia, thank you for your feedback. I am sorry you have had this experience with Savvy. I see in our records that we attempted to respond to your emails, but we have been dealing with deliverability issues with our email sends recently. Our support team is reaching out to you again to make this right.
I received a gift certificate from my kids for Christmas. There was a bonus gift certificate that came with it. I've been trying to find a way to use it, but it is not easy. First of all, the property must agree to accept the gift certificate, otherwise I have to put the money out and then get reimbursed by Savvy once I have completed my stay. It's nearly impossible to locate a property that accepts gift cards. It would be helpful if there were a sort function that shows only properties that accept gift certificates. Secondly, only one gift certificate is permitted per stay, which means the total amount that I received as a gift can not all be used in one stay. I don't have a lot of confidence in this service and wish my kids had not wasted their money on it. :(
Date of experience: June 04, 2025
Reply from Savvy.com
Hi Suzy,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration you've faced trying to redeem your gift cards. We completely understand how disappointing it can be when a gift doesn't feel as seamless to use as expected.
Savvy works a bit differently from traditional booking platforms. We’re a book-direct marketplace, which means guests book directly with professional hosts. This setup is what allows us to save travelers 15–20% on service fees compared to other platforms. However, it also means that hosts must opt in to accept gift cards, which can sometimes make the redemption process more complex than we'd like.
We do want to make it easier to find properties that accept gift cards directly. That’s why we’ve added a filter to our site that lets you view only listings that accept Savvy gift cards directly. You can find more information, including instructions and tips for redeeming your card, at:
👉 https://finderco.my.site.com/help/s/savvy-gift-cards/travelers
Regarding the one gift card per stay policy, this is in place to help prevent misuse, such as purchasing a card after selecting a property simply to stack discounts. We understand this can be frustrating in cases like yours, and we do notify gift card purchasers about this limit during checkout so expectations are clear.
Your feedback is incredibly valuable, and we’re always working to improve the experience. If you’d like help finding a property that accepts gift cards directly, we’d be happy to assist. Just reach out to support@savvy.com and we’ll walk through it with you.
Warmly,
The Savvy Team
Excellent and quick service.
Nice place
I had one issue and it was dealt with immediately
Date of experience: May 09, 2025
Reply from Savvy.com
Hi Lauri, we're glad you had a good experience! Please come book with us again soon!
I had a lot of questions with regards to our integration and Savvy with the model and brand change and Armando on your customer support team meticulously answered each of my questions, provided direct guidance and assistance in getting us set up correctly moving forward. I truly appreciated the detailed help and prompt response time.
Date of experience: May 06, 2025
Reply from Savvy.com
Hi Meagan, We are so glad you had a great experience! We pride ourselves on customer support. Armando and the team are the best in the biz.
Savvy/BnBFinder has been great to work with so far. Hope to have a long and successful relationship with this OTA.
Date of experience: June 02, 2025
Reply from Savvy.com
We're glad we've been so easy to work with! Thank you for joining and we're looking forward to a long and successful relationship with you as well.
My issue is that Savvy requires hosts be with one of their software partners. These software programs are very expensive, so not good for small businesses which is what Savvy seems to be promoting with their no fees. Unfortunately, this is too costly for us - at around $800 per month.
Date of experience: June 02, 2025
Reply from Savvy.com
Hello, we're sorry to hear that you've had issues with some of the property management systems. We require this from our hosts because it is the only way we can ensure up-to-date content, pricing, availability, etc.
We would love to help you find a software that fits your needs. We have plenty of hosts that use our software partners as small businesses. With some partners that start at $10/month/property, depending on your number of properties, there are options for everyone. Please reach out to us at support@savvy.com if you have any questions.
Incredibly easy and fast onboarding, responses from Jennifer in support were helpful, detailed and and quick.
Great first impression!
Date of experience: June 02, 2025
Reply from Savvy.com
We're glad you're experience was so seamless! Jennifer is great - thanks for joining!
Our listings have not received any activity from your site. Not sure how you market to people looking for places to stay in our area.
Date of experience: May 29, 2025
Reply from Savvy.com
Hi!
Thanks for your feedback. We’re genuinely sorry to hear you haven’t seen the activity you expected.
Savvy is still growing in many markets, and we know this. We hope that our free listing model lets hosts support our new business without costing you financially while we begin to really start to push traveler marketing. This new push includes targeted digital ads, social media, SEO, and direct partnerships.
We’d love the opportunity to connect with you directly, review your listings, and discuss how we’re working to increase exposure in your area. Your success is our success, and we’re committed to improving.
Feel free to reach out to us at support@savvy.com — we’re here to help.
Please also let us know if you had any issues with onboarding or other parts of the product, or if the disappointment is mostly due to traffic.
Stay smarter,
The Savvy Team
Tim was great with his introduction and gameplan for the newly rebranded "Savvy". We are excited for this new platform for vacation rentals. Looking forward to what the future may hold.
Date of experience: May 08, 2025
Reply from Savvy.com
We are excited to be working with you! The future is bright!
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