I have not received the service yet, so it is not time to evaluate it.

I needed to make a change to my booking and Emmanuel was incredibly helping me in enabling me to rebook successfully. He was very patient and facilitated the whole process.

*****The organization or team in the profile picture tag did a great job *****

Simple and concise website, easy to understand. One little drawback was a sort of sneaky, easily mistaken question about covering half of something or other, don't recall exactly. Otherwise, would consider this company VIP for future rentals because making a reservation seemed straight forward.

This was the WORST car rental I’ve ever had. The car was absolutely disgusting, gum stuck to the seats and crusty cup holders. The customer service was horrible. Two lady’s stood and talked for 15 minutes before deciding to help me. The car tires were completely bald. The driver side door panel was missing and there was a dent in the door. Please DO NOT RENT FROM HERE!!!!! 

Excellent friendly staff, fantastic company and pressure you for their own insurance and reasonable price for our 2 weeks holiday.  Got my fully COM insurance in the UK much cheaper

Top rated overall. 
 Excellent options, rates and rental conditions. Booking through WhatsApp did take some more time though. Excellent knowledge and service by Katerine . 

Initial problems at Jasper Train station as upon collection the staff had no acknowledgement of the paid reservation. This was eventually sorted.It was agreed the car was to be dropped off at Calgary airport on the day of departure. The car provided was covered in dust and internally the mats were muddy and ful of grass and dirt. I queried if it was company policy to provide dirty cars and I was informed that staffing was an issue at Jasper and policy was to return the car in the state received!! 
At Calgary airport the team were appalling. Three senior people could not address the issue as Avis now wanted to charge us more money than had been agreed at the initial pickup. I would never use Avis again. The case is being disputed with Avis as Calgary team would not accept Jaspers paperwork of the agreed rental  agreement cost alleging the paperwork we had was not stored on the computer, yet we had a hard copy of the agreement. Disgraceful behaviour .

We booked a car for use on Vancouver island in Canada. The pick up was from Ucculet. This was the first time we had ever hired a car abroad. The car was received in an immaculate condition and a full explanation given of cover taken. The staff were fab. Highly recommended.

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