Invited
Was not too happy about 2 things. The agent decided that passengers in zone 4 should all check in their carryon which I was ok with but then, was told I needed to pay for it. I tried checking in 2... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
When I booked my ticket through Bravofly, I saw that most of the reviews were negative, which made me very worried, thinking I might have been scammed. But when I contacted Bravofly through their... See more
Invited
The Bravofly online staff were very helpful, especially Farouq who was able to swiftly address the issue I was having and quickly solve it! I usually dread helplines but this was by far one of the bes... See more
My flight was cancelled 3 days ago and I still haven’t received any support from Bravofly. Their online chat keeps saying “we are reviewing your case” but nothing happens. They don’t reply to... See more
Company details
- #47 of 47 best companies in Flights Search Site
- #86 of 88 best companies in Car Accessories Store
- #17 of 19 best companies in Car Rental Agency
- #10 of 10 best companies in Hotel
- #203 of 204 best companies in Travel Agency
Written by the company
Founded in 2004, Bravofly is part of the lastminute.com group, a worldwide leader in the travel and leisure industry. We believe in using technology to make travellers’ lives simpler. Through our websites and apps more than 10 million customers, across 35 countries, book with us each year.
Contact info
3.2
Average
25K reviews
Replied to 19% of negative reviews
Typically replies within 1 week
I'm sorry I ever booked with BravoFly!
We have been stuck at the airport for three days with no alternative flight and no refund!
Our flight was cancelled three days ago, and BravoFly has not responded to any of our attempts to contact them — no reply to emails, no support through live chat, and no one answers the phone.
👉 If the company responds to my husband’s case today, I will update this review and thank BravoFly publicly.
But until now, all we have received is silence and frustration
Date of experience: July 07, 2025
Invited
Was not too happy about 2 things
Was not too happy about 2 things. The agent decided that passengers in zone 4 should all check in their carryon which I was ok with but then, was told I needed to pay for it.
I tried checking in 24hrs prior to my flight and the system wouldn’t let me stating it was due to me reservation having too many people mind you it was only 2 people. Overall, not such a good experience. I felt targeted as if feel like the gate agent was on the mission to make money and deserve a refund.
Date of experience: May 13, 2025
My flight was cancelled 3 days ago and…
My flight was cancelled 3 days ago and I still haven’t received any support from Bravofly.
Their online chat keeps saying “we are reviewing your case” but nothing happens.
They don’t reply to emails and no one answers their phone either.
Very frustrating experience. I just want a clear answer or my refund.
Date of experience: July 06, 2025
Invited
Excellent response
Excellent response, very helpful, and the matter was rectified immediately!
Date of experience: July 05, 2025
Bastards wait till the last minute to…
Bastards wait till the last minute to open a pop up. If you are in a hurry and dont read all and press continue, they charge 10 bucks extra. Buzz off!
Date of experience: July 04, 2025
Don't use this company!!!
Have bought tickets, and was advised that I could add bagage later in the order, but the option never came during my order. Now I have payed, and the amount that they want to charge me for bagage is more if I cancel my tickets and buy new ones straight from Etihad. Tried to ask customer service about it, and there where no service to get there.
Date of experience: July 03, 2025
I had booked the airtickets and before…
I had booked the airtickets and before I pay the ticket, the price is what I had seen but after I click confirmed button, the price changed and I couldn't pull it back. The customer center's answer is also unbeliveable. Please don't trust Bravofly company.
Date of experience: July 02, 2025
Reply from Bravofly
Hi Marquina, thank you for your feedback and I am sorry to hear this. Upon checking your booking I can see you purchased the Fullflex service along with your flights. Fullflex enables you to cancel before departure of your outbound flight and receive a voucher refund for 90% of the ticket price. I can see you spoke with an agent in the chat to request withdrawal of the Fullflex service and this cancellation of Fullflex is currently being processed as requested.
If you do need any further assistance however, please do not hesitate to contact us.
Kind regards,
Customer Care Team
I booked a ticket in Bravofly for Air…
I booked a ticket in Bravofly for Air Asia. when the flight has been canclled, I interacted with chat bot to process my refund. Till now I have not recieved the refund. I dont think they have intention to pay the money back. Unfortunately, there is no way to contact them.
Date of experience: June 26, 2025
Reply from Bravofly
Hi Raghu Veer,
I am sorry to hear of the issues you encountered with your booking and the refund process. Upon checking your booking notes, I can see that our team is currently working with the airline to manage your refund.
However, I have passed your details on to our dedicated Claims team for investigation, and one of our agents will be in touch shortly with you.
Kind regards,
Customer Care Team
Right after putting payment method extra charge added
Right after selecting all the flight details and putting the payment information a sudden popup window appears with a single option that seems like: "Accept the terms and conditions" but it has a hidden cause to select FullFlex which add 30$ more to the price.
Just like that after putting all the card information there is an extra option that is autoselected and increases the price of the ticket.
Date of experience: June 29, 2025
Invited
Very good service
Date of experience: June 29, 2025
Total scammers
Total scammers. They sell you tickets they don't have and let you wait 72 h to confirm while holding your money. Automated phone support with robot voice that hangs up on you.
Date of experience: June 29, 2025
Invited
Agent called Adnan was super friendly…
Agent called Adnan was super friendly and helpful.
Date of experience: June 29, 2025
Refund took nearly a year
We had the misfortune of booking a flight through Bravofly for a two-week trip. Just three days before departure, we were informed that the flight was cancelled – and the cancellation email was in Italian, which is not my language.
Trying to contact customer service was a nightmare. We waited for hours in phone queues, were passed between several different agents, and none of them could actually help us solve the issue.
We were left without any concrete solution and had to buy a new ticket from another airline just to get home.
To make matters worse, it took nine months and countless emails before we finally received a refund.
Next time, I will book directly through the airline or a proper travel agency, even if it costs more. Bravofly might seem cheap, but their customer service is slow, unhelpful, and stressful to deal with.
Date of experience: August 25, 2024
Invited
Very bad service
Very bad service, they cancelled the outbound flight and kept the return flight and we did not get our money back
Date of experience: June 16, 2025
Invited
Never notified about flight…
I was not notified about the flight cancellation, Bravofly uses an alias email to book flights that is not monitored for flight notifications. So you will not get flight changes notifications The airline will not notify you since they do not have your email information, Bravofly does.
Bravofly will not provide any type of credit or compensation for all of the inconvenience.
Terrible experience!
Date of experience: June 23, 2025
Reply from Bravofly
Hi Carlos,
Thank you for your feedback. I am sorry to hear of the issues that you have experienced with your booking.
Please note that, as your booking was for a flight-only ticket, our role was solely that of an intermediary. The contract remains between you and the airline. Upon checking your booking notes, I can see that we were not notified of the flight cancellation by the airline.
As such, we are not liable for any additional costs incurred due to the cancellation.
We sincerely regret any inconvenience this may have caused and truly appreciate your understanding.
If you have further questions or require further assistance, please do not hesitate to contact us again.
Kind regards,
Customer Care Team
Invited
Reply from Bravofly
Hi,
Thank you for your feedback. I am sorry to hear that you are not satisfied with our customer service. Upon checking your booking notes, I can see that unfortunately, your flight has been cancelled for all passengers in your original booking.
As we are acting as an agent, we're unable to refund you until the request has been accepted and processed by the airline. Once we've received payment from the airline, we'll email you with available refund options.
If you have further questions or require further assistance, please do not hesitate to contact us again.
Kind regards,
Customer Care Team
Invited
Xhesika was very helpful in processing…
Xhesika was very helpful in processing what I needed. Thank you!
Date of experience: June 24, 2025
Invited
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.