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Auto Europe Canada Reviews 2,073

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TrustScore 4.5 out of 5

4.6

Car Rental Agency
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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward and efficient booking process, highlighting the ease of reserving vehicles online. The competitive pricing and excellent car insurance options are frequently mentioned as key advantages. Consumers also value the helpful customer service, with agents providing solid guidance and promptly addressing concerns. The user-friendly website, clear instructions, and relevant information contribute to a positive overall experience. People highlight the wide range of options available and the transparent presentation of important details. The seamless pick-up and drop-off processes, along with the friendly and helpful staff, further enhance customer satisfaction. Many reviewers have been loyal customers for years, consistently returning to Auto Europe for its unbeatable rates and flexible policies. The company's ability to resolve issues and provide hassle-free service is also highly valued.

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Rated 5 out of 5 stars
Invited

• Quick & Easy bookings after comparing all car rental firm cars/suvs & deal price offerings. • Excellent car insurance options & value • Helpful 888-223-5555 customer service

Rated 5 out of 5 stars
Invited

I have used Auto Europe for multiple car leases and rentals for years now and always come back for the same reasons. The site is exceptionally user friendly, accurate comparisons on vehicle prices, a... See more

Rated 5 out of 5 stars
Invited

Number of options. Clear elaboration of instructions that are also relevant to your home country. Liked the declaration of points as pop-ups - so as not to miss the important stuff.

Rated 5 out of 5 stars
Invited

Good advice from toll-free agent. She provided solid guidance in terms of cancellation policy. I decided, in light of her advice, to take out the cancellation policy.

Company details

  1. #8 of 19 best companies in Car Rental Agency

Written by the company

Auto Europe has been helping travelers find the best car rental rates around the world for over 60 years. In addition to standard car rentals, we also offer sports and luxury car rentals, van rentals, short term leases, chauffeur drive services in over 180 countries worldwide.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot
Rated 1 out of 5 stars

Misleading "Zero Deductible" – Hidden Charges at Pickup

I booked a car through Auto Europe because they advertised a “Zero Deductible Rate” that included all major insurances. I specifically chose that option to avoid any additional charges at the rental counter. But when I arrived, the local supplier (Avis) charged me extra for insurance and roadside assistance — fees I thought were already covered.

When I reached out to Auto Europe, they told me I should have declined those charges, even though their own website made it seem like everything was prepaid and included. It felt like a trap: unclear terms, fine print that contradicts the offer, and no real accountability.

This was a terrible experience. I ended up paying far more than expected, and Auto Europe took no responsibility. I’ll never use this service again and strongly advise others to book directly with car rental companies at airports or stations, where terms are transparent and you can speak to someone in person.

Auto Europe may seem cheaper online, but in the end, it cost me more money, more stress, and complete loss of trust.

Date of experience: June 15, 2025

Rated 4 out of 5 stars
Invited

Easy online reservation

Easy online reservation. Unfortunately, our arrival airline (TAP) was not available in the drop-down for the registration, so we had to leave that blank. Thank you.

Date of experience: June 07, 2025

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