Verified
The car that I has been very reliable very nice very good on gas because it’s a Toyota Prius. Customer service is outstanding having service done is usually done very promptly at certain Pep Boy... See more
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Verified
Like: easy to execute and phone customer service person was very helpful Dislike: when car was dropped it had a strong odor and was reasonably pleasant but then it wore off and there’s clearly a smok... See more
Company replied
Verified
My experience was straight to the point, no hassle, picked up the vehicle completed the walk through in less than 30 minutes. Have no issue with payments processing or unexpected fees. This is a great... See more
Company replied
Verified
So far my experience has been good. I read many reviews that were bad but I gathered that most of the people writing them failed to read the fine print, which led to their issue(s). The only disappoin... See more
Company replied
Company details
- #4 of 4 best companies in Car Leasing Service
- #13 of 13 best companies in Car Dealer
- #14 of 19 best companies in Car Rental Agency
Written by the company
Flexcar is the leading car subscription service in the greater areas of Boston, Atlanta, Charlotte, and Nashville. Flexcar offers a seamless and cost-efficient alternative to traditional car ownership and leasing. Without requiring a down payment, Flexcar's all-inclusive monthly plan covers insurance, maintenance, and roadside assistance. Members can access a diverse vehicle selection through Flexcar's user-friendly app or website. The service offers the flexibility to swap or return vehicles anytime, ensuring members experience substantial savings and unmatched convenience — as evidenced by over 400 five-star reviews on Google and Trustpilot.
Free Delivery
Limited time only – $100 value
Our 5-star team delivers your car right to your doorstep.
Contact info
200 Pier 4 Blvd., 02210, Boston, United States
- 1-866-725-2734
- support@flexcar.com
- flexcar.com
3.7
Average
739 reviews
Replied to 51% of negative reviews
Typically replies within 2 weeks
Verified
Verified
I’ve given Flexcar three stars instead…
I’ve given Flexcar three stars instead of five stars because there is still room for improvement. It takes a while for customer service to get back to you when you have questions or sometimes you don’t hear from them and it takes two or three emails or phone calls.
Also, I’ve used promotion codes in the beginning for miles that were not applied and when I mentioned it, they said they did not see it and therefore it was not honored and it was their error with their system it was not applied.
I referred my husband, he signed up and we both were supposed to get 100 miles, that was not honored. Because they did not see that code or credit they could not honor those miles either. They did give us both a $50 credit to our accounts. But it seems each time it comes to crediting miles, there is always an issue.
My husband and I have been reaching out to them because the his car has been saying service and no one as of yet has gotten back to him.
We do like the cars and ease of obtaining the car. We have not swapped cars yet but we will see how that process goes once it’s time. Overall the cars are good quality cars and they drive well.
Date of experience: July 01, 2025
Verified
The car that I has been very reliable…
The car that I has been very reliable very nice very good on gas because it’s a Toyota Prius.
Customer service is outstanding having service done is usually done very promptly at certain Pep Boys locations as in based upon availability.
The only downside if you go over your miles, you get charged $31.97 for every hundred miles it may not seem like a lot but it does add up when you’re limited income.
The good point is the car insurance is more affordable through the leasing company than it is if I were to go to my own brokers with State Farm or Farmers insurance so that’s definitely a plus too. You save a lot more than if you were to go to a dealership and put three to $5000 down plus payments.
Date of experience: July 01, 2025
Verified
What a joke
What a joke, just because I use my car to get to work and back home "less than 10 miles per way", and it's in rush hour and sometimes rainy days, my time of day score is at 1 and I'm at risk of being charged extra $50 besides the $370 monthly insurance charge, "BTW the entire score monitoring should have been more noticeable at checkout (like the other so called no down fees that adds up to $750) and not only in terms and conditions", I guess thay want that I should drive other non rush hour times (to increase my score), so like that I would use up my miles and they can charge me for more miles....
I DID NOT TAKE A CAR TO PARK IT IN MY GARAGE!!!
Date of experience: July 03, 2025
Verified
Flexcar experience OK, could be better
Like: easy to execute and phone customer service person was very helpful
Dislike: when car was dropped it had a strong odor and was reasonably pleasant but then it wore off and there’s clearly a smoke smell and as a non smoker it’s very unpleasant. Also I have a right front light issue but going to Auburn for a repair isn’t worth it. You should consider making repairs much easier and more convenient. Thank you
Date of experience: July 02, 2025
Reply from Flexcar
Hi there,
I’m truly sorry your car arrived with a smoke smell and a faulty headlight—especially after the rest of the process went smoothly. You deserve a car that feels (and smells) 100% right. I’ve already emailed you to sort this out today: we’ll bring the repair to you or book a closer shop, and we’ll remove the odor with an ozone treatment or swap you into a fresh vehicle—whichever feels easiest. We’re committed to making this right and earning back that fifth star.
Thank you for letting us know,
Benjamin at Flexcar
Verified
very helpful on the phone
Date of experience: June 20, 2025
Reply from Flexcar
Fantastic to hear, David — making life easier is exactly why we started this journey! Thank you for being part of the Flexcar movement.
Cheers,
Benjamin at Flexcar
Verified
Hyundai Tucson
Excellent service flex car. And car super excellent. I used flex car almost 3 years.
My first car Kia Forte and second Tucson.
Date of experience: June 21, 2025
Reply from Flexcar
Hi Jayant,
Three years and two Flexcars—amazing! We’re thrilled the Tucson is serving you as well as the Forte did. Thanks for being part of the Flexcar movement. If there’s ever anything you need, just let us know.
Best,
Benjamin at Flexcar
Verified
So far my experience has been good
So far my experience has been good. I read many reviews that were bad but I gathered that most of the people writing them failed to read the fine print, which led to their issue(s). The only disappointment I have had was when doing the walk through the scratches and minor dents that were pointed out by me to the FlexCar employee did not get uploaded to the report that FlexCar sent me because his app was having issues uploading the photos. However He did call his supervisor right in front of me and his supervisor told him that all of what I pointed out would be added to the report, yet it did not.
Date of experience: June 20, 2025
Reply from Flexcar
Hi James,
I’m sorry the scratch photos never showed up in your report. We’ll get that sorted. I’ll email you shortly to confirm the updates—or feel free to call 866-725-2734 if you prefer.
Best,
Benjamin at Flexcar
Invited
- you can't postpone your payment - you can't split the bill in half or pay biweekly even though it shows it on the app - really not a physical person you can talk to everything is by email
- save money on gas on current bill
- get to switch cars whenever you feel the need to change
- easy process when it comes to picking out a car
- having the option to pick up the vehicle or them dropping it off in front of your home
- they provide insurance for you which is included in the monthly bill every month
- experience was great and the people that dropped the car off was very nice and helpful
Date of experience: March 30, 2025
Reply from Flexcar
Hi Jennifer,
Thanks for the detailed rundown. Flexibility and easy swaps are exactly what we’re after. I'm sorry that our split payment feature is not working for you—I just reached out directly to help get that resolved. Thank you for being part of the Flexcar movement!
Best,
Benjamin at Flexcar
Invited
Very simple process
Very simple process. The staff is super friendly and helpful.
Date of experience: March 16, 2025
Reply from Flexcar
Hi Carlos,
Thrilled the pickup felt simple and friendly. Enjoy the drive, and remember you can swap or adjust your mileage plan any time in the app. Thank you for being part of the Flexcar movement!
Best,
Benjamin at Flexcar
Verified
Quick & Effective
My experience was straight to the point, no hassle, picked up the vehicle completed the walk through in less than 30 minutes. Have no issue with payments processing or unexpected fees. This is a great option if you are planning on making a purchase without being stuck in a contract or for a second vehicle without the standard lease fees and hassle. I’ve recommend to all my clients when they ask about my new car!
Date of experience: June 12, 2025
Reply from Flexcar
Hi Dina,
Love hearing your pickup took just minutes and spared you the usual dealership drama—that’s exactly what Flexcar is all about. Enjoy the freedom to swap cars or tweak your mileage plan whenever life calls for a change, and thanks for sharing the love.
Best,
Benjamin at Flexcar
Invited
Everything about Flexcar is fantastic
Everything about Flexcar is fantastic. Don’t listen to the bad reviews!! First of all the drop off was smooth and concierge was great. They did a thorough walk through of the vehicle with me. I’ve had my Flexcar for about 5 months now and I cannot stress how great they are! They are highly responsive, 10/10 customer service. I have not experienced a single issue since leasing with them. I have had a 5 star experience for sure! I highly recommend Flexcar to anybody who isn’t ready for a long term commitment. Everything is straight forward and really as simple as they advertise. I believe they just opened a new location in chestnut hill which makes everything so much more convenient! Seriously, if you’re considering it, do it. It’s a no brainer.
Date of experience: June 22, 2025
Reply from Flexcar
Hi Steven,
Your 10/10 review lit up the whole team—thank you! Knowing the pickup, concierge care, and straightforward pricing hit the mark tells us we’re on the right track.
Appreciate you being part of the Flexcar movement!
Best,
Benjamin at Flexcar
Invited
It’s been a blessing
I thoroughly enjoy my flexcar! It’s new, no hassle, and one payment. I like that I have the option to switch my vehicle and create a vehicle wish list
Date of experience: June 21, 2025
Reply from Flexcar
Hi Riannon,
Happy to hear Flexcar has taken the hassle out of driving. Keep your wish-list current, and let us know when you spot your next car.
Best,
Benjamin at Flexcar
Invited
Car had some cosmetic damage… you don’t…
Car had some cosmetic damage… you don’t get what the description tells you especially remote start.
Date of experience: February 01, 2025
Reply from Flexcar
Hi Caleb,
Sorry the condition and missing remote start fell short of expectations. I just reached out directly so we can document everything and discuss the best solution—swap or repair.
Best,
Benjamin at Flexcar
Invited
Valuable option for additional transportation
Flexcar has been such a valuable option for a second car for our family during busy sports season when we are pulled in different directions. When I had a nail in a tire, they were able to change the tires and get me on my way in 24 hours. Really convenient and great service.
Date of experience: June 21, 2025
Reply from Flexcar
Hi AT,
Glad Flexcar served as the perfect extra set of wheels—and that the tire fix was quick. If seasons or schedules change, we’re just a call or email away.
Best,
Benjamin at Flexcar
Invited
The convenience above all the best
The convenience above all the best, I love they keep In Touch and ask how they can improve our experience!
I only wish they had an option for more miles in a drive package. Thanks Flexcar you came through in a pinch
Date of experience: June 21, 2025
Reply from Flexcar
Hi Lisa,
Great to hear Flexcar is fitting into your life so smoothly—and that you’re really putting those miles to work. Right now, the automatic 100-mile top-ups you see are priced at our lowest per-mile rate, so even heavy driving stays as cost-efficient as possible. We know some members, like you, still outpace the 2,000-mile plan, and we’re actively designing better options for high-milers. Stay tuned as we refine the program.
Thanks for the feedback and for being part of the Flexcar movement!
Best,
Benjamin at Flexcar
Invited
Reply from Flexcar
Hi Trisha,
Appreciate the kind words and noting the short wait. Enjoy the ride and reach out if there’s anything we can do.
Best,
Benjamin at Flexcar
Invited
Everything is great besides trying to…move driving score up
Everything is great besides trying to get your score up he is very hard to drive safely and score always stays down and down faster than it goes up I don’t think that’s fair
Date of experience: June 21, 2025
Reply from Flexcar
Hi Marques,
Thanks for sharing your thoughts on the Safe Driving score. The program’s goal is safer roads—and high scores unlock perks like discounted swaps. Our team is fine-tuning the model and your feedback helps.
Best,
Benjamin at Flexcar
Verified
Very professional and caring staff.
Date of experience: June 16, 2025
Reply from Flexcar
Hi Barbara,
Our staff will be pleased to hear this—thank you! Reach out any time we can help.
Best,
Benjamin at Flexcar
Terrible customer service
Terrible customer service, awful experience. I paid for car hire and insurance for a week, car meant to be picked up in Wroclaw. On arrived they refused to issue me the car I hire saying that on my bank card my first name has only first initial not full name, despite the fact that my surname was spelled fully. When contacting customer service for support and refund they said there is nothing they can do despite the fact the car was not even given to me and had to spend triple by walking and hiring from other company.
Date of experience: May 25, 2025
Reply from Flexcar
Hi Princess Bee,
I’m sorry you had such a frustrating experience—that sounds incredibly disappointing. From the details you shared (pickup in Wrocław, week-long hire, name mismatch on the credit card), it appears you may have booked with FlexCar/FlexCar Greece, a European car-rental company that isn’t affiliated with Flexcar® in the United States. We don’t operate daily hires in Poland or elsewhere in the EU.
To get this sorted quickly, the best next step is to contact the European FlexCar team directly. Their main support email is info@flexcar.gr, and their phone number is +30 211 109 1000 (listed on their website). They should be able to review the booking and discuss a refund.
If you need any help directing your inquiry—or if it turns out you did book through us—please let me know and I’ll do whatever I can to assist. Once you’ve connected with the right company, would you mind updating or removing your review here so it reflects the correct business?
Wishing you a speedy resolution.
Best regards,
Benjamin at Flexcar (USA)
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