Grace Reed
Key Accounts Manager
You are persistently using my email for purposes that were not intended and ignoring unsubscribe requests. This is disrespectful and consequently you deserve a one star review. You will continue to receive 1 star reviews for each occasion that you send me further emails.

I recently purchased my Clearlight Sanctuary 5-person outdoor sauna. I truly love it. I use it nearly every day. The only reason I gave it four stars instead of five is because they are saying this is a five person sauna and the space is no more than 77 inches across. Your 2-person is 51 inches across. How is 26 more inches a 5-person sauna?!!! Just be honest guys! It’s a 3 to 4 person sauna. You have a great product. Back it up with honesty.

Easy to find parts. Check out was smooth.

I booked my spa day online but the times I wanted for a  treatment were not available.  I called the reservations team and the lady I spoke to was not only incredibly helpful but so friendly and pleasant.  I think she may have been in a central reservation team.  Although I haven't been for my day spa yet - The service I have received so far has been exceptional.  

Booked spa day 6 month in advance and paid ￡99 for this. Was informed 1 hour before scheduled time that they were unable to accommodate us due to staff sickness. I requested a refund which they agreed and I’m still waiting. My calls are being ignored, my emails are also being ignored, they have blocked me on social media. This company is honestly a joke. I would avoid 

I had to call masterspa parts with questions to find the correct filter cartridge for a hottub i could not find any info on cause the tag was worn blank and it had no cartridge in it to get the number from, and they were able to tell me exactly what cartridge to order. The cartridge fit perfectly and made for a Happy customer. 

We love our hot tub! Great price, quick delivery and great information via email! Would recommend :) 

We purchased a Sundance hot tub from our local dealer Nov 1 2023. Now we are having a warranty related issue. Called dealer and that business has suddenly gone out of business. Called Sundance spa and they referred me to an outside source for warranty assistance. When i called the outside source for repairs he looked up my hot tub serial number and it showed no warranty!!! Also this outside repair person advised me that he charges $150 per visit service call! Maybe that dealer did not input the serial number and activate the warranty or who knows now?? Called back Sundance spa and all they would say is that they would contact me back within 24-48 hours. Well that time has now come and no call back. Guess i have to be a squeeky wheel and find something out because it looks like i got shammed. 

I just joined Perspire and can say the spa experience was good. Now I have a issue trying to sign up on the app. I didn't get much help from the location that I went to just told to scan the barcode. Reading these other reviews I'm kind of Leary now of this place.   

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AquaRest Outlet

Sundance Spas

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Newest companies

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