Zenoti Reviews 154

Mayukha & the support team have been very helpful through my set up. Sales rep Joe has been great. Tracey was an absolute saviour on launch day being available to help the team navigate the new system.

Date of experience: July 07, 2025

Zenoti is still new, and we still learning every day, but we are getting there one day at a time.
Still a lot of hair pulling.

But Adnan made it such a good experience, Adnan was just the best, he was always available to assist me when I need him, without him I would have been lost.

He is excellent in his job, thank you Adnan for everything, I really appreciate it a lot. Thank you for all your patience, all your help, late nights.

You are on my speed dial; I could have done it without you. YOU ARE THE BEST !!

Kind regards,
Sharlene

Date of experience: July 07, 2025

We have been using Zenoti for quite sometime. However I needed some updated education on how to maximise our business and how to use lots of the tools from Zenoti that we had not been using. Nicola has really helped me and explains everything so well. I am so grateful to have such a great company working with us

Date of experience: June 30, 2025

Our experience with the Zenoti platform has been overwhelmingly positive, largely due to the outstanding support we’ve received from their team—especially Ankit Patel, a Senior Manager who has gone above and beyond in supporting our backend initiatives. His responsiveness, clarity, and willingness to troubleshoot complex issues have made a significant difference in our operational efficiency.

Zenoti itself is a powerful, all-in-one solution that has transformed the way we manage our scheduling, services, memberships, and webstore operations. One of the standout features is its ability to make real-time edits to the webstore, which gives us the flexibility to update service offerings, descriptions, and pricing on the fly. This dynamic functionality ensures that our online presence is always accurate and up to date—something that’s incredibly important in a fast-paced wellness and hospitality environment.

Additionally, the platform offers a high level of customization, which has allowed us to tailor workflows and settings to meet the unique needs of our business. From integrated POS to advanced reporting tools and consent form management, Zenoti has helped streamline processes across departments.

What truly sets Zenoti apart is their commitment to customer success. The support team, especially Ankit, is proactive, knowledgeable, and collaborative—making it feel like we have true partners in achieving our operational goals.

Highly recommend Zenoti to any business looking for a scalable and intuitive platform backed by a stellar support team.

Date of experience: July 03, 2025

Rachit (in particular as I had most dealings with him) and the team have been great - always on hand and available for support, and there have been some teething issues (almost all down to my lack of familiarity with the system) that they have helped resolve quickly. Thanks team, thanks Rachit! (Can I have him as my own personal account manager please Zenoti?!)

Date of experience: July 03, 2025

Amazing support

Date of experience: June 30, 2025

Grace Reed
Key Accounts Manager
You are persistently using my email for purposes that were not intended and ignoring unsubscribe requests. This is disrespectful and consequently you deserve a one star review. You will continue to receive 1 star reviews for each occasion that you send me further emails

Date of experience: June 30, 2025

Zenoti is a great service and the team support is great. Mark is someone who definitely stands out even the though the team as a whole is great. The system can take a little time getting used to, but once you get the hang of it then there is no going back.

Date of experience: June 26, 2025

We have had such a positive experience with our onboarding to Zenoti. Everyone that has worked with us has been helpful, especially Mayukha and Iffteqar. They are quick to respond, happy to take lots of questions and have made the whole process as smooth as possible.

Date of experience: June 25, 2025

Adnan has been fantastic all throughout the build and go live phase. Sorted out all our issues with a busy and complicated clinic. Offered lots of valuable advice to make things simpler. He also responded super quick to all queries and was always available for calls when needed. We can’t thank you enough.

Date of experience: June 23, 2025

Mark in support is simply fantastic, always on hand and helpful for any problems or queries we have.

Date of experience: June 20, 2025

I'm the IT guy and I need to deploy this to a company and we need it to be locked down as the tablets will have a few uses and be in the publics hands.
So knox was selected and as we only need a couple of apps, so it makes sense to use Kiosk mode.
Well good luck getting out of the app and back to the kiosk app. (kiosk mode doesn't have a home button for obvious reasons.)

its app 101 basics if you click back enough times it should exit back to the prior screen.
Any app that can even get that basic item right screams red flag.

It might be once the app is signed in it works and this is a bug on the logon screen and I'll update if that is the case but still. I shouldn't get stuck there.

Date of experience: June 19, 2025

Mark has been incredibly helpful in providing rapid and accurate responses to my many questions! He clearly knows Zenoti thoroughly well and always puts in maximum effort to get the right response on time.

Date of experience: June 19, 2025

The staff in the implementation team were very friendly and supportive. Any issues were resolved quickly.

Date of experience: June 18, 2025

I want to give a special shoutout to Mark, who always goes above and beyond to help me with issues/problem solving. He is always incredibly patient, knowledgeable, and proactive in making sure everything is resolved quickly and efficiently. It’s rare to find support that feels this personal and genuinely invested in your success.

Thanks again to Mark and the team – highly recommended!

Date of experience: June 18, 2025

Mark is great! He has helped me countless times, and always provides a quick and useful solution to my inquiries. Always happy when his name pops up!

Date of experience: June 13, 2025

Zenoti continually changes the live interface without testing, leading to broken features. When you try to get them to fix it, they gaslight to say that is how it is supposed to work, ignoring the fact that it was working fine previously.

Expensive and not reliable

Date of experience: June 13, 2025

Huge thanks to Mark from Zenoti, his expertise is fantastic, and what really stands out is how personally he works with you, no matter how small the issue, he's happy to help, and the best part, as a visual leaner, I really appreciate that he goes the extra mile by creating a step by step video to guide you through the process. this makes everything so much easier. Thanks again Mark :)

Date of experience: June 12, 2025

Mark was incredibly helpful at resolving my issues, and has always been a great support in the past aswell.

Date of experience: June 11, 2025

The zenoti team are a wonderful support to us, especially Nicola, Ramana and Mark!

Date of experience: June 10, 2025