Verified
Great experience! Loving our spa and the customer service was fantastic! I especially love that they are a Christian company! We have already recommended them to many of our friends.
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Verified
The payment portion was a little confusing but I used Paypal so maybe that caused some of my confusion. I called to see if the order was placed and the lady that answered was very pleasant and she con... See more
Company replied
Verified
Answered all my questions on at least 3 different calls…even sending a schematic to Va Beach Permits while I was being waited on! Very happy worth my product and customer service.
Company replied
Verified
Delivery of hot tub has been very frustrating! On first delivery date promised, it never arrived & there was no communication as to why. Then call to distributor- never called me back after saying the... See more
Company replied
Company details
- #1 of 6 best companies in Hot Tub Store
- #34 of 84 best companies in Home Goods Store
- #5 of 12 best companies in Sauna Store
- #1 of 4 best companies in Spa
- #1 of 3 best companies in Spa Garden
- #15 of 34 best companies in Wellness Center
Written by the company
OutletSpas.com is a Clearwater Pool & Spa Retail Brand and is one of the nation’s largest independently-owned retailers for spas & hot tubs. We sell the best! Lifesmart Spas offers a relaxing and therapeutic experience through our advanced technology hot tub. Manufactured and supported by Watkins Manufacturing, the largest hot tub manufacturer in the USA. Our adjustable flow jets and aromatheraphy system pleases the senses while soothing away the tensions of everyday life. Lifesmart’s engineers have designed our hot tub models to be durable, easy to operate and energy efficient, greatly reducing monthly operating costs. Lifesmart Spas are rotationally molded for long term quality and reliability. With simple plug n play technology, many of our spas can easily be plugged into any standard 110v outlet. Our full foam insulation method ensures maximum heat retention and energy efficiency.
Contact info
857 McArthur Street, 37355, Manchester, United States
- 1-800-337-5143
- sales@outletspas.com
- outletspas.com
4.5
Excellent
1K reviews
Replied to 85% of negative reviews
Typically replies within 2 weeks
Verified
Great experience
Great experience! Loving our spa and the customer service was fantastic! I especially love that they are a Christian company! We have already recommended them to many of our friends.
Date of experience: May 29, 2025
Verified
Very easy ordering experience.
Date of experience: July 07, 2025
Verified
We still do not have this cover
We still do not have this cover. I plan to call the credit card company next week to dispute the charge.
Date of experience: May 26, 2025
Verified
Quick and easy
Date of experience: June 28, 2025
Reply from OutletSpas.com
Thank you for taking the time to leave a review on OutletSpas.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
The payment portion was a little…
The payment portion was a little confusing but I used Paypal so maybe that caused some of my confusion. I called to see if the order was placed and the lady that answered was very pleasant and she confirmed that they received the order.
Date of experience: June 24, 2025
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad to answer any quesitons you may have about your new spa and the purchase process!
Verified
Phone lines were sporadic
Phone lines were sporadic, but sales representative was patient and calm. He frequently apologized for the inconvenience, but repeated asked for information until he could get it right.
Date of experience: June 14, 2025
Reply from OutletSpas.com
Thank you for taking the time to leave a review on OutletSpas.com!
Our team does the best we can to get things right and provide any assistace we can. We’re so grateful for your feedback (and your patience on the call) & hope to work with you again soon.
Verified
Answered all my questions on at least 3…
Answered all my questions on at least 3 different calls…even sending a schematic to Va Beach Permits while I was being waited on! Very happy worth my product and customer service.
Date of experience: June 12, 2025
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Our team regularly goes above and beyond, doing our best to answer all of your questions and listening for the questions you don't know to ask!
Verified
It’s a great little hot tub
It’s a great little hot tub. It pretty much runs itself. Outlet Spa’s was more than helpful with any questions I had along the way. Always answered the phone, always courteous. And when I reached out to customer service with a technical question. I was called back promptly. So far, so good, we are very happy
Date of experience: April 24, 2025
Reply from OutletSpas.com
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OutletSpas.com
Verified
Awesome!!!
Date of experience: May 28, 2025
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Great Customer Service
Both of the sales consultants I worked with were very knowledgeable, helpful and very patient. Overall great experience!
Date of experience: May 20, 2025
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Our team only sells spas, and we do our best to help however we can!
Verified
The spa arrived quickly and undamaged
The spa arrived quickly and undamaged. It’s a good spa and a great price. I would buy from this company again.
Date of experience: April 18, 2025
Reply from OutletSpas.com
Thank you for taking the time to leave a review on OutletSpas.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Hannah is an expert, without a doubt!
Verified
The sweet lady that called me helped me…
The sweet lady that called me helped me tremendously. I can’t remember her name🙃I had ordered the wrong filter. She let me know and corrected it before it was shipped out ! Thank you so much!!
Date of experience: May 13, 2025
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great...that is always better to catch beforehand, for sure!
Verified
great customer service
Date of experience: May 08, 2025
Reply from OutletSpas.com
Thank you for taking the time to leave a review on OutletSpas.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
This'll be my second hot tub from them
This'll be my second hot tub from them. Their customer service is awesome, super responsive, and shipping's fast.
Date of experience: May 07, 2025
Reply from OutletSpas.com
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OutletSpas.com
Verified
The rep answered all my questions I ask…
The rep answered all my questions I ask for and knew what she was talking about .
Date of experience: May 02, 2025
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Knowledgeable and Friendly
Date of experience: April 28, 2025
Reply from OutletSpas.com
Thank you for taking the time to leave a review on OutletSpas.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Fits perfectly
Fits perfectly, light enough for one person to remove and put back. Love the color!
Date of experience: March 25, 2025
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Always helpful!!
Always helpful!!
Answers my questions
My orders are shipped out right away
Date of experience: April 17, 2025
Reply from OutletSpas.com
Thank you so much for your order & review of OutletSpas.com! We’re delighted to have you as our customer & glad everything’s working out great!
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