Verified
I liked that I was able to find the heater replacement I need for my 3 year old Hot Tub. I don't like that unfortunatley, this is the second time I am replaceing it as the one I bought from you 12/24... See more
Company replied
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Debated where to order our hot tub/spa from, and decided to go direct last minute. So far, I’ve placed the order and asked 3 (probably stupid) questions via chat. Customer service is TOP TIER. They do... See more
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Verified
Everything went smoothly, from ordering to delivery--(The 4 stars rating is only because the delivery process just gets it to the driveway and doesn't include setting the spa in place/unpacked) We... See more
Company replied
Verified
Website is super easy to navigate, my questions were answered quickly and professionally. All the instructions needed for pre-delivery and getting electrical and pad specs were available which was ver... See more
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Company details
- #3 of 6 best companies in Hot Tub Store
- #37 of 84 best companies in Home Goods Store
- #7 of 12 best companies in Sauna Store
- #3 of 4 best companies in Spa
- #3 of 3 best companies in Spa Garden
- #18 of 34 best companies in Wellness Center
Written by the company
We believe that connecting with you is at the heart of what makes our business successful. To build our communication with you, we offer Customer Care Experts Ready to Serve You; Live Chat, Phone, and Email Accessibility; and Quality Service beyond the “Big Box” retailer. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. We are happy to help you with Preparing for Hot Tub Ownership, Selecting your Hot Tub, and Caring for your Spa Water.
Build your Backyard Oasis
Written by the company
- Online Hot Tub Shopping made Quick and Easy
- Lifesmart Outlet is dedicated to providing customer service above and beyond the "Big Box" retailers. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. Lifesmart Hot Tubs provide an amazing value for luxury relaxation in your very own backyard, and our online shopping experience is built to be quick and easy for any experience level.
Our shipping promise
Free shipping on all Lifesmart Hot Tubs
Get free shipping straight to your door. Browse and pay right online and have your hot tub delivered to your home, rather than going through the trouble of a trip to the showroom.
Contact info
4.5
Excellent
243 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
Verified
Customer service was great
Customer service was great, very detail information regarding my call. All of my questions were answered. Very helpful 👌
Date of experience: July 02, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Enjoyable discussion and very…
Enjoyable discussion and very professional, thank you
Date of experience: June 27, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Easy to use… had what I needed
Date of experience: June 18, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
I Used on-line chat / called the 800# /…
I Used on-line chat / called the 800# / and placed my order on-line —- all aspects were professional and easy to use.
Date of experience: June 14, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
The online chat person was extremely…
The online chat person was extremely helpful and knowledgeable.
Date of experience: May 26, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The chat team is great...from 8 AM - 5 PM, it is the same team on the phones. After hours, we have a team with years of experience working to provide understanding and answer questions!
Verified
Website was well laid out
Website was well laid out. Filters were appropriate/useful.
Date of experience: May 23, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Second heater in 5 months...
I liked that I was able to find the heater replacement I need for my 3 year old Hot Tub. I don't like that unfortunatley, this is the second time I am replaceing it as the one I bought from you 12/24 has already failed again! I cannot find any warrenty information for this defective heater so I am just ordering another one. Not crazy about the quality of your website that does not address warranties.
Date of experience: May 23, 2025
Reply from Lifesmart Outlet
If you purchased from us and it is covered under warranty, we would help you get it replaced; however, we have to know and have the details in order to assist.
I am so sorry you have had those issues, but please call us when something does not seem right. We will do our best to help and connect you with the manufacturer directly if we cannot.
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Reply from Lifesmart Outlet
Gracias por tomarse el tiempo de dejar una reseña en LifesmartOutlet.com. Agradecemos mucho sus comentarios y esperamos volver a trabajar con usted pronto.
Verified
Spa is amazing and was reasonably…
Spa is amazing and was reasonably priced.
Date of experience: April 02, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Direct replacement parts
Direct replacement parts. Good delivery time.
Date of experience: March 29, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Very Helpful
Very Helpful. Was able to help me accurately identify the model # and order the correct spa cover.
Date of experience: May 14, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Highly recommended
Charity was the best she answered all of my questions and was very thorough! I would strongly recommend company as I feel like I received a great deal and was extremely happy with the customer service to go along with my purchase!
Date of experience: May 05, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Charity does an amazing job really listening and helping find solutions!
Verified
Chat responses slow and Website clunky
Chat responses were slow and the website is clunky. Why have people put in address and other information in their account if it doesn't auto-populate when you place an order. You can still have them select verify to indicate that they verified their address.
Date of experience: May 02, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com.
We appreciate your feedback and are always looking for ways to make the experience better!
Verified
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Chasity was very friendly and helpful
Date of experience: May 01, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
You sold me an $89 two-pack of supposed…
You sold me an $89 two-pack of supposed filter replacements for my spa. I contacted you and informed you that the replacement "choked" my water flow, surging, as if without enough water. Your reps made me upload a video (instead of just refunding/replacing with the correct filters)...and then said the video wasn't enough! I'm 67 and not good at doing stuff like that. I was shocked that I even had to go through that. They told me to add more water! I've owned and maintained this for over a year. Insulting! Then? You agree to send me an ACTUAL OEM filter. Not two, just one! You used Watkins Wellness's kindness (who I separately spoke with) to send me an OEM...and called it even. You claimed you've NEVER heard a complaint about the Darly filters for my spa, but funny enough, Watkin's rep KNEW right off the bat that the filter capacity was a likely issue....and it WAS THE ISSUE. Your customer service made me think I was talking to an illegitimate back room store front. Seriously! I even offered to ship the second, useless filter back! Nope. They just didn't want to refund my money and gave me one filter that was CORRECT. Will never purchase anything from here again.
Date of experience: March 14, 2025
Reply from Lifesmart Outlet
I am sorry you are having such a difficult time understanding that we are partners with Watkins Wellness, and we made sure you got two (2) OEM filters for the aftermarket filters you ordered.
We indeed sell thousands of the aftermarket filters and have not the issue you were experiencing more than two other times...and adding more water resolved those issues.
Our goal with the feedback we requested was intended to provide troubleshooting and feedback for the aftermarket manufacturer, as we do not want to sell a product that does not work.
We appreciate your willingness to help us gather the information, which we collected after we had already shipped the OEM filters. We appreciate your feedback, again!
Verified
Very easy to search for what I needed…
Very easy to search for what I needed and to order.
Date of experience: March 09, 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Everything was great kept me informed…
Everything was great kept me informed off my delivery called ahead brought it into my garage everything looks great haven’t started it up yet but very happy so far
Date of experience: April 22, 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com!
We’re delighted to have you as our customer & glad everything’s working out great!
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