I received a hot tub cover damaged with a cut on it at delivery. We could see the damage through the box. I did not accept the delivery and reached back to clear water. They stated they did not have... See more
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Verified
Spa was delivered ahead of schedule, only waited a few weeks. Filled it, plugged it in to 110 outlet, adjusted water as directed, set temp to 103 and have enjoyed it daily since. Only had it one month... See more
Company replied
Verified
Enjoy my tub twice a day, every day. Very comfortable and deep enough for a 6'-2" person. Effortless set up and relatively quick initial heat up time. Acoustom to jets being a little larger in diam... See more
Company replied
Verified
Great customer service, received order ahead of schedule.update, delivery was curb side, me and two helpers put the tub on a 600lb. rated garden cart to move it across grass to yard, the cart needs in... See more
Company replied
Company details
Written by the company
We firmly believe that lasting connections with our customers is at the heart of what makes our business successful. This foundation has led us to become one of the nation’s largest independently-owned retailers for spas & hot tubs in the country. We sell Spas and Hot Tubs with Free curbside delivery anywhere in the continental United States. We are striving to be the best online spa purchasing experience.
Contact info
857 McAthur Street, 37355, Manchester, United States
- 1-844-301-3300
- sales@peoplelikeclearwater.com
- peoplelikeclearwater.com
3.9
Great
237 reviews
I received a hot tub cover damaged with…
I received a hot tub cover damaged with a cut on it at delivery. We could see the damage through the box. I did not accept the delivery and reached back to clear water. They stated they did not have any record and could not do anything about it. I never received the hot tub cover, or a refund. Just request after request until time elapsed.
Date of experience: November 08, 2022
Reply from PeopleLikeClearwater.com
I am sorry for the experience you had with the delivery of your spa. I am not sure I completely understand your issue, as the last conversation we had with you was requesting photos of the damage, which were never received.
There is no record of you refusing delivery of your spa, and replacing a damaged cover is relatively simple after we have pictures of the damage.
I will follow up with you to try to understand the circumstances of your situation.
Thanks for taking the time to share these details with us...the PeopleLikeClearwater.com team
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Verified
Exceeded my expectations
Spa was delivered ahead of schedule, only waited a few weeks. Filled it, plugged it in to 110 outlet, adjusted water as directed, set temp to 103 and have enjoyed it daily since. Only had it one month, but spa has met and exceeded my expectations. I may wire to 240 this fall, so I can be assured temperatures can be maintained during our northern Indiana winters.
Date of experience: May 09, 2023
Reply from PeopleLikeClearwater.com
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, PeopleLikeClearwater.com
Verified
They kept me up to date on the…
They kept me up to date on the shipping. The tub arrived in great condition, It has everything I need. It looks so durable. Can’t wait to get in it.
Date of experience: April 21, 2023
Reply from PeopleLikeClearwater.com
Thank you so much for your order & review of PeopleLikeClearwater.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Easy to order.
Date of experience: April 18, 2023
Reply from PeopleLikeClearwater.com
Thank you for taking the time to leave a review on PeopleLikeClearwater.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Talked with and placed order with Amy
Talked with and placed order with Amy. Very friendly and helpful.
Date of experience: March 21, 2023
Reply from PeopleLikeClearwater.com
Thank you for taking the time to leave a review on PeopleLikeClearwater.com! We’re so grateful for your feedback & hope to work with you again soon.
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Verified
I still don’t have any thing my spa is…
I still don’t have any thing my spa is still not here and no tracking
Date of experience: March 19, 2023
Reply from PeopleLikeClearwater.com
We’re sorry this was your experience & appreciate your feedback. Customer satisfaction is our top priority. Your spa has a lead time of approximately 4-6 weeks as clearly posted on the website, so you should receive your tracking information very soon. Thank you for your patience, and we can't wait for you to enjoy the full set up! Kind Regards, PeopleLikeClearwater.com
Verified
Fast and easy shopping
Date of experience: February 23, 2023
Reply from PeopleLikeClearwater.com
Thank you for taking the time to leave a review on PeopleLikeClearwater.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Right after I placed an order for…
Right after I placed an order for filters, you sent me an e-mail for a cheaper price then I original paid. REALLY!!!
Date of experience: February 06, 2023
Reply from PeopleLikeClearwater.com
We apologize for the confusion & appreciate your feedback! -PeopleLikeClearwater.com
Verified
Customer service is excellent
Customer service is excellent. Good value product, timely communication and when questions arose they were very responsive.
Date of experience: January 05, 2023
Reply from PeopleLikeClearwater.com
Thank you so much for your order & review of PeopleLikeClearwater.com! We’re delighted to have you as our customer!
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Verified
Purchase went thru without prior…
Purchase went thru without prior confirmation. Called and emailed immediately after Oder went thru.
Company charged 3% of total order. Refused to waive cancellation fee
Date of experience: January 27, 2023
Reply from PeopleLikeClearwater.com
We apologize for the confusion & appreciate your feedback! We’re looking further into this situation & contacting the manufacturer on your behalf. Please be assured that customer satisfaction is top priority & that we are dedicated to serving you & your spa needs. -PeopleLikeClearwater.com
Verified
gave me the answer i needed quickly
gave me the answer to my? quickly
Date of experience: January 27, 2023
Reply from PeopleLikeClearwater.com
Thank you for taking the time to leave a review on PeopleLikeClearwater.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Smooth process, nice people
After a scam experience with an online retailer I found Clearwater. I was skeptical and called a few different times with questions. They had the spa we wanted in a nearby warehouse and it was delivered to our driveway in about a week. Great service!
Date of experience: December 02, 2022
Reply from PeopleLikeClearwater.com
We’re so glad you had a wonderful experience! We look forward to working with you again! Thank you, PeopleLikeClearwater.com
Verified
Best service ever
Date of experience: November 22, 2022
Reply from PeopleLikeClearwater.com
We’re so glad you had a wonderful experience! We look forward to working with you again! Thank you, PeopleLikeClearwater.com
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Verified
My family loves the hot tub especially…
My family loves the hot tub especially now that it's getting colder. We run it on the 120 and it runs great.
This has to be the best purchase I have made in years.
Date of experience: November 19, 2022
Reply from PeopleLikeClearwater.com
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, PeopleLikeClearwater.com
Verified
Very pleased!
My order was processed immediately and I received updates until my hot tub was delivered. I chatted with a representative who helped me choose a lift for my cover.
Date of experience: October 07, 2022
Reply from PeopleLikeClearwater.com
Thank you so much for your order & review of PeopleLikeClearwater.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
I was unable to purchase a spa cover
I was unable to purchase a spa cover, but Clearwater made the refund very easy.
Date of experience: September 01, 2022
Reply from PeopleLikeClearwater.com
Thank you for taking the time to leave a review on PeopleLikeClearwater.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
So easy and less money than other sites!
Date of experience: October 18, 2022
Reply from PeopleLikeClearwater.com
Thank you for taking the time to leave a review on PeopleLikeClearwater.com! We’re so grateful for your feedback & hope to work with you again soon.
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Verified
Great customer service, speed
We love our spa! What a great update for our patio.
But the best part of Clearwater was their service and speed. We decided to purchase a Jacuzzi spa in May with the hopes of having it for the summer. Everywhere we looked the delivery would have been mid to late summer, but Clearwater said it would just be a couple of weeks. It actually came earlier than they said!
Date of experience: June 01, 2022
Reply from PeopleLikeClearwater.com
We’re so glad you had a wonderful experience! We look forward to working with you again! Thank you, PeopleLikeClearwater.com
Verified
Had a spa in my cart for 4300.00
Had a spa in my cart for 4300.00
Went back to website next morning to complete purchase and didnt notice price jumpes 1000.00 overnight. Called to cancel( Wayfair was 4500) and they charged a 3% cancel fee and no explanation on price change. Never do business with them again and their loss of a sale.
Date of experience: September 13, 2022
Reply from PeopleLikeClearwater.com
I am sorry you had this experience, and we thank you for providing us with your feedback. Prices do change when our timer is running. I am sorry that you missed the promotional price. Cancelled orders are subject to a 3% processing fee to cover costs incurred from the credit card processing company when your order is placed. Thank you for your feedback on PeopleLikeClearwater.com
Verified
Very efficient and even faster to…
Very efficient and even faster to ship…and the order was correct and complete.
Date of experience: September 03, 2022
Reply from PeopleLikeClearwater.com
We’re so glad you had a wonderful experience! We look forward to working with you again! Thank you, PeopleLikeClearwater.com
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