I placed an order for wheels from InlineWarehouse five days ago. It shipped the following day from California to Salt Lake City via GLS, a third-party logistics company (not a major carrier like UPS or FedEx). According to GLS, transit time to Salt Lake City should be 1–2 days — but four days later, I still have no idea where the package is.

GLS’s tracking page provides only a vague list of scan events, with no meaningful status updates. I’ve tried to reach their support chat multiple times, but it times out after 5–10 minutes and tells me to email them instead. I did that, but haven’t received any response.

The last update shows the package scanned two days ago at a depot in Boise — and now it’s just… sitting there?  In Transit?  Who knows. With the holiday (July 4) approaching tomorrow, it’s unlikely I’ll see the wheels for several more days.

It’s extremely frustrating to be stuck in limbo with no way to get help. Based on this experience, I won’t be ordering from InlineWarehouse again and wouldn’t recommend it to others.

Great communication with customer service...accurate updates...epic gear

Charged 100 bucks for a "duty free" service and 35 DOLLAR SHIPPING! FOR A 100 DOLLAR SCOOTER! Do not buy from here, they do not fairly price and have hidden fees. LOTS of them.

Update, turns out it’s just trumps stupid tariffs. Thanks for reaching out skate shop!

I bought a deck from France, it cost me $127.75 (€120.27) with shipping, which is already relatively expensive. But I was surprised to receive an additional invoice for €24.48 in duties and taxes (handling fees + VAT) from FedEx, some time later. That's a total of almost €150, just for a deck. Moral of the story, do not order from abroad on this site. You will receive an unexpected invoice with the threats that go with it (late payment penalties, etc.), it's really not commercial.

I love my GT but tried to change a tire today  (same stock threaded tire) .... not even professional garage was able to push it thru.... now need to return tire.... and order something that will work... (enduro) 

Good rating for delivery but that's how far I can go
The after sale customer support is poor.
And I mean when you buy something ,in case you'll need some parts down the line ,you'll have the chance to find stock and buy them.  Not in this case unfortunately!
Spoke to them more than 4 months ago,they've said keep eyes on the website 
Then I e been told they'll receive stock at the beginning of July 2025 but still nothing. 
As a 'fair solution ' and because they still have on sale  the trampoline model I've bought ,I've sent them an email with recommendations of 'borrowing ' one from there then to order more.
I mean it might sound stupid but in my opinion a good business should not just be focusing on the sale ignoring the 'after sale customer support ' 
A gentleman on the phone ,forgot to ask his name , he said he can't do that as more than half of trampoline will need to be open as there are soo many people in my situation. 
So ,you know all these but do nothing?
I would ,and probably others too if this is true ,will have even paid for a preorder but you can't do that neither 
Just keep your eyes on the Website sire! 
No! Too easy for you too hard for us!
When they will ,or maybe not , answer to my mail, I'll take things further, sorry!

Terrible company.  I ordered 4 products online, 1 shirt came the wrong size and 1 Hat was clearly warn as it had sweat stains and hair clippings inside of it.  I contacted the company for a resolution, they stated they would get back to me within 5 business days.  2 weeks after I contacted them to follow up as I did not receive any communication, they told me they were busy, and I would hear back soon.  Almost a month later, no contact.  Terrible customer service all around. 

Nice website, best prices.
It is a skater-run business so they have the best quality skates, parts and accessories. InMove support the fellow skaters and skate instructors (skateIA).
I ordered wheels and bearings before and will come back to get more because InMove have the best prices. I know my order will be handled fast and with care.
In fact, I just ordered more bearings. I recommend!

Hello Greg Rosolowski, 

I’ve been trying to contact you regarding my order (Order No. 224489) placed in [March 24, 2021]. Despite your promise of a refund, I have not received it yet. I would appreciate a response within 7 days so we can resolve this matter amicably.

If I don’t hear back, I will have to escalate the situation through the appropriate channels. Thank you for your understanding."

BL

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Recently reviewed companies

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Future Motion

Telstartrampolines

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InMoveSkates

litheskateboards.com

Newest companies

dtskate.com

InMoveSkates

comment-jeconomise.com

Divisioneastnj

Foxyskates

SkateKing

Bullgodfb

Sportsrollerskating

Inercia

magicskateus.com

Related categories

Adventure Sports

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