Customer service over the phone is excellent. However, when I sent my unit in for repair, there's a definite lack of comminication. Most people depend on their units on a daily basis - which makes it more difficult when the unit has to be repaired. Maybe offer more communications as to status of repair and if possible offer rental units during the repair process.

I had to call in my order.  Something kept going wrong with the shipping method.

Not a bad experience, but was a little confusing. 

you never shipped or provide me a tracking number

Reasonably priced and quickly received!!! Will order again??

It helps with the pain in my hand below the thumb 

This is a great company, they were recomended by my urologist and are a pleasure to work with.  Since I don't have a cell phone, I can work with them great with e-mail or voice on the phone.

I ordered insulin pump supplies and CGMs for a 3 month supply for myself (My insurance through work opts out of T1DM coverage so I am self pay). I received an email stating my order was cancelled. No reason. When I inquired they stated "Billing address does not match Shipping address". I explained I am a full time RVer and my billing address is a mail forwarding address only (its a physical location- they could actually drive there to the physical address provided by Escapes). They basically said too bad and cancelled the order. I am disappointed because I am an MD and noticed they have a program for which you can partner to provide discounted medical equipment for your patients. I created a new Telemedicine business for Nomads and RVers as the problem I am having many who live the nomadic life also have the same problem.  I can not recommend this company. Now I understand why they have a 2.4 star rating on TrustPilot. I'm especially disappointed because I chose this company because they are located in NY. I moved from NY to start my RV Journey. All I got from that is "NY attitude".

Great customer support.  I ordered the wrong sized item.  Pelegon promptly responded and refunded the cost to me, so I could get the correct equipment. Would definitely buy from again.

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