Verified
Very nice experience. Delivery was reasonable and the walker transporter was fine. I didn't realize it had a hard, plastic seat so bought a cushion for it. This was much better than trying to load and... See more
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Verified
Outstanding service from the company with a shout out to David who made the ordering process a success.They sell quality products at reasonable prices based on my first purchase.No hesitation whatsoev... See more
Verified
The person who helped me with my questions and concerns in the chat straight up lied to me the chair does not fit any of the needs I expressed. It is useless and I wasted money spending my money on t... See more
Company replied
Verified
product looks great but not exactly like I was sold. It does not have solid tires which I was assured it had. I am too old to check tire pressure. Scooter took twice as long to arrive as promised... See more
Company replied
Company details
- #23 of 24 best companies in Medical Equipment Supplier
- #6 of 6 best companies in Disability Equipment Supplier
- #9 of 10 best companies in Hospital Equipment and Supplies Store
- #20 of 20 best companies in Mobility Equipment Supplier
- #6 of 6 best companies in Motor Scooter Dealer
- #4 of 4 best companies in Wheelchair Store
Written by the company
Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
A+ Customer Service, Our staff is here to help!
FSA/HSA eligible products
Flexible payment options, including financing and business accounts.
Contact info
United States
- 979-426-3633
- Info@shophomemed.com
- shophomemed.com
Get 10% OFF your first order!
3.8
Great
73 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Verified
Verified
Verified
Lying customer service and sales. SCAM
The person who helped me with my questions and concerns in the chat straight up lied to me the chair does not fit any of the needs I expressed. It is useless and I wasted money spending my money on this wheelchair. I wonder how many disabled people they lie to and rip off just to get a sale
Date of experience: June 10, 2025
Reply from Shop Home Med
We're truly sorry to hear about your experience and how disappointed you are with the wheelchair and the support you received. This is not the level of service or care we strive to provide, especially to those who rely on our products for daily comfort and mobility.
We take accusations of misinformation very seriously, and we want to understand exactly what happened so we can make it right. Please contact us directly with your order number and any additional details you’re comfortable sharing. We’re committed to finding a fair resolution, whether that means a return, refund, or alternative solution.
Thank you for bringing this to our attention — your feedback is crucial in helping us improve.
Verified
Verified
order was placed 5/31/25
order was placed 5/31/25, order arrived 6/12/25, took too long to get here, was wrong size when it did arrive, and while trying to complete the order I was tricked into clicking on something else I do not want and charged an extra 9.98 .
Date of experience: June 12, 2025
Reply from Shop Home Med
Thank you for your feedback. I reviewed your order and can confirm that the only item included was the product you selected — nothing was priced at $9.98. We want to reassure you that we do not add hidden charges or “trick” anyone. Our checkout process is designed to be transparent, and you’re always able to review or edit your cart before finalizing your purchase.
As for the shipping time, this particular product is noted on our website as having a longer delivery window due to its shipping origin and product type. Delivery can take up to 15 days, and we apologize if that wasn’t clear at the time of your order.
We’re committed to honest service and customer satisfaction. If there’s anything further we can assist you with, please feel free to reach out directly — we’re here to help.
Verified
Availabity of the urine test kit.
Availabity of the urine test kit. On time delivery
Date of experience: June 03, 2025
Verified
Impossible communication
Impossible communication. Do not recommend.
Date of experience: June 04, 2025
Reply from Shop Home Med
We’re truly sorry to hear about your experience and that communication fell short of expectations. This is certainly not the level of service we aim to provide.
We’d really appreciate the opportunity to make things right and better understand what went wrong. Please feel free to reach out to us directly so we can assist you personally. Your feedback is valuable and helps us improve.
Verified
You lied about delivery only to find…
You lied about delivery only to find out the item is back ordered. I continue to try and cancel but to no avail. I opened a refusal on my credit card. Do not send to me!!!’ I have another one because you were unable to send me what I ordered. I explained my situation several times. Now it’s under dispute because you already received payment.
Date of experience: June 02, 2025
Reply from Shop Home Med
We sincerely apologize for the frustration and confusion you've experienced. We completely understand how upsetting it is to be told an item is backordered, only to then see it shipped despite your request to cancel.
We are truly sorry for the inconvenience and are reviewing our processes to ensure this does not happen again. Your feedback is important, and we appreciate the opportunity to make things right.
Verified
product looks great but not exactly…
product looks great but not exactly like I was sold. It does not have solid tires which I was assured it had. I am too old to check tire pressure. Scooter took twice as long to arrive as promised and discount has not appeared on my credit cart. Very hard to speak via telephone. No one answers not even voice mail. Sucks!
Date of experience: May 01, 2025
Reply from Shop Home Med
We're sorry to hear about your experience and appreciate you bringing it to our attention. We’re reviewing the situation and will do our best to make it right. We strive to provide helpful, U.S.-based support available Sunday through Friday, 9 AM to 5 PM EST. Thank you for your feedback—it helps us improve.
Verified
Outstanding service from the company…
Outstanding service from the company with a shout out to David who made the ordering process a success.They sell quality products at reasonable prices based on my first purchase.No hesitation whatsoever about buying from them.
Date of experience: May 07, 2025
Verified
I feel the rep listened to me and what…
I feel the rep listened to me and what I needed. She was prompt and professional and followed up in a timely manner. i was very happy with the customer service I received.
Date of experience: May 08, 2025
No communication
No communication; cant reach by phone. Lied about sending me an e-mail. Stopped talking on a live chat. Suck all the way around!!!
Date of experience: May 09, 2025
Reply from Shop Home Med
I'm really sorry to hear about your recent experience. That’s not the level of support we aim to provide, and I completely understand your frustration.
Please know that our live chat is available 24/7, and phone support is open Sunday through Friday from 9 AM to 5 PM EST. If you weren’t able to reach us or didn’t receive a follow-up, that’s something we take seriously and want to correct.
We’d appreciate the chance to make things right—feel free to reply here, connect with us again via chat, or call us directly
A Stool with trusy armrests. Clever!
My wife hates plain stools, but not yours, with its trusty armrests that gives her that sense of security of knowing support is there so she can finally hang on to them and sit down. That goes without saying that it's a pretty piece of furniturex not an eyesore.
Date of experience: May 04, 2025
The customer service rep recommended…
The customer service rep recommended the bed rail that ended up not fitting our bed. I requested return authorization that took 2 weeks of emails to receive. They required the return be in the original packaging and charged $45 restocking fee. Ridiculous! Plus shipping which I expected.
Date of experience: April 08, 2025
Reply from Shop Home Med
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate the opportunity to make this right.
We would like to gather more information about your order so we can better understand what happened and find a solution. If the bed rail recommendation from our representative led to the product not fitting properly, we are more than willing to work something out with you.
Please reach out to us directly with your order details so we can assist you further. Our goal is always to ensure our customers are satisfied, and we appreciate your patience and the chance to resolve this for you.
We look forward to hearing from you and making this right.
Verified
Great price and working well
Great price and walker came quickly and working great. No concerns.
Date of experience: April 01, 2025
Verified
Great experience
Experience was great. Staff has common courtesy and they always checked on me. The resident.
Date of experience: April 20, 2025
Great product at reasonable price and…
Great product at reasonable price and fast shipping.
Date of experience: April 11, 2025
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